{"data":{"id":"1004","string_id":"vMSBsB","status":"1","parent_id":"0","slug":"vMSBsB","order":"13","name":"01 Introduction","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"1679304037","add_time":"1679304037","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"child":[{"id":"1005","string_id":"I0c37J","status":"1","parent_id":"1004","slug":"I0c37J","order":"0","name":"SalesSmartly Fb Authorization Automation Step Guide","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304037","add_time":"1679304037","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1005","content":"

1. Access authorization link<\/h2>
a. SalesSmartly will provide a location in the system for users to obtain the SS project level authorization link
b. Development test specific link: Log in to Facebook | Facebook<\/a><\/p>

2. Jump to FB authorization<\/h2>
\u2460Select the current account identity<\/p>
$\"\"$ <\/p>
\u2461Select Instagram business account. If there is one, select the next step. If there is no Instagram, click Next directly<\/p>
$\"\"$ <\/p>
\u2462Select the home page, click Select All, and click Next<\/p>
$\"\"$ <\/p>
\u2463Click Finish<\/p>
$\"\"$ <\/p>
\u2464Click OK<\/p>
$\"\"$ <\/p>","pure_content":"1. \u00a0Access authorization linka. SalesSmartly will provide a location in the system for users to obtain the SS project level authorization linkb. Development test specific link: Log in to Facebook | Facebook2. Jump to FB authorization\u2460Select the current account identity\u2461Select Instagram business account. If there is one, select the next step. If there is no Instagram, click Next directly\u2462Select the home page, click Select All, and click Next\u2463Click Finish\u2464Click OK","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304037","update_time":"1715071644"},"pure_content":"1. \u00a0Access authorization linka. SalesSmartly will provide a location in the system for users to obtain the SS project level authorization linkb. Development test specific link: Log in to Facebook | Fa"},{"id":"1006","string_id":"J88TFf","status":"1","parent_id":"1004","slug":"J88TFf","order":"0","name":"How to set Telegram menu buttons","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304037","add_time":"1679304037","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1006","content":"
Learn how to set up a menu bar in your Telegram.\u2460 After logging in to Telegram, search for \u2018BotFather\u2019 and enter the session window, click \u2018\/start\u2019 to open the session.\u2461 Click \u2018\/newbot\u2019 to create a bot and enter the name and username of the bot when prompted (Note: This step can be omitted if you already have a bot).<\/p>\n\n\n\n
<\/p>\n\n\n
\u2462 Click \/mybots and select the desired robot name button.\u2463 Click the \u201cBot Settings\u201d button to enter the settings editing page.\u2464 Click the \u201cMenu Button\u201d button, enter the corresponding URL, and give it a name.<\/p>\n\n\n\n
<\/p>\n\n\n
\u2465 After the creation is successful, search for the robot and enter the conversation window, click \u2018\/start\u2019 to open the conversation, and the menu button will be displayed in the lower left corner of the chat interface.<\/p>\n\n\n\n
<\/p>","pure_content":"Learn how to set up a menu bar in your Telegram.\u2460 After logging in to Telegram, search for \u2018BotFather\u2019 and enter the session window, click \u2018\/start\u2019 to open the session.\u2461 Click \u2018\/newbot\u2019 to create a bot and enter the name and username of the bot when prompted (Note: This step can be omitted if you already have a bot).\n\n\n\n\n\n\n\u2462 Click \/mybots and select the desired robot name button.\u2463 Click the \u201cBot Settings\u201d button to enter the settings editing page.\u2464 Click the \u201cMenu Button\u201d button, enter the corresponding URL, and give it a name.\n\n\n\n\n\n\n\u2465 After the creation is successful, search for the robot and enter the conversation window, click \u2018\/start\u2019 to open the conversation, and the menu button will be displayed in the lower left corner of the chat interface.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304037","update_time":"1679304141"},"pure_content":"Learn how to set up a menu bar in your Telegram.\u2460 After logging in to Telegram, search for \u2018BotFather\u2019 and enter the session window, click \u2018\/start\u2019 to open the session.\u2461 Click \u2018\/newbot\u2019 to create a bo"},{"id":"1007","string_id":"LksB0P","status":"1","parent_id":"1004","slug":"LksB0P","order":"0","name":"What is SaleSmartly?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304037","add_time":"1679304037","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1007","content":"
1. Introduction<\/h1>\n\n\n\n
SaleSmartly is a SaaS product for China\u2019s cross-border e-commerce independent stations and brand stations. It contains four modules: Inbox, Management, Automated marketing, and Marketing data insight, which promote new subscribers, online sales, and secondary marketing and increase the conversion rate of those customers from independent stations.<\/p>\n\n\n\n
According to statistics, merchants using SaleSmartly on average receive a 50% reduction in customer complaints, a 30% increase in revenue, a 100% increase in customer service efficiency, and a 40% reduction in merchant operating costs.<\/p>\n\n\n\n
2. Vision<\/h1>\n\n\n\n
SaleSmartly\uff0cto be your personal sales<\/em><\/strong>\uff01<\/em><\/p>\n\n\n\n
Help you build a bridge to communicate with consumers: <\/mark><\/strong>when you want to communicate with consumers, no matter in any chat channel, any region, any device, you can use SaleSmartly to talk with your consumers.<\/li>
Reduce communication costs: <\/mark><\/strong>SaleSamrtly has many functions, including sending text, voice and video to consumers, translation, AI chatbots, team collaboration, and multi-device support, which makes it easy for your team to respond to consumer from around the world.<\/li>
Help you increase sales: <\/mark><\/strong>SaleSmartly can get insights into your customers, both onsite and offsite, which helps you reach consumers in all directions.<\/li><\/ul>
3. Service<\/h1>\n\n\n\n
SaleSmarty provides core services around two scenarios \u201cConsulting\u201d and \u201cSales\u201d.<\/p>\n\n\n\n
1\uff09Consulting<\/mark><\/h2>\n\n\n\n
We support:<\/p>\n\n\n\n
Website chat portal plug-in<\/li>
Multi-channel message integration and unified response<\/li>
Binding multiple chat accounts for a single channel<\/li>
Multiple people collaboration<\/li>
Multilingual real-time translation<\/li>
Sending text, images and videos<\/li>
Online and offline replies<\/li>
Tracking contacts<\/li>
AI chatbot automatic reply<\/li>
Customer service performance management<\/li>
PC and mobile phone<\/li><\/ul>
2\uff09Sales<\/mark><\/h2>\n\n\n\n
Support website automatic trigger marketing language<\/li>
Support multi-channel messaging (Facebook Messenger, Line, Instagram, Telegram, WhatsApp, Email, etc.)<\/li>
Support automatic recall of abandoned shopping carts<\/li>
Rich automated marketing templates<\/li>
Rich Email templates<\/li><\/ul>","pure_content":"1. Introduction\n\n\n\nSaleSmartly is a SaaS product for China\u2019s cross-border e-commerce independent stations and brand stations. It contains four modules: Inbox, Management, Automated marketing, and Marketing data insight, which promote new subscribers, online sales, and secondary marketing and increase the conversion rate of those customers from independent stations.\n\n\n\nAccording to statistics, merchants using SaleSmartly on average receive a 50% reduction in customer complaints, a 30% increase in revenue, a 100% increase in customer service efficiency, and a 40% reduction in merchant operating costs.\n\n\n\n2. Vision\n\n\n\nSaleSmartly\uff0cto be your personal sales\uff01\n\n\n\nHelp you build a bridge to communicate with consumers: when you want to communicate with consumers, no matter in any chat channel, any region, any device, you can use SaleSmartly to talk with your consumers.Reduce communication costs: SaleSamrtly has many functions, including sending text, voice and video to consumers, translation, AI chatbots, team collaboration, and multi-device support, which makes it easy for your team to respond to consumer from around the world.Help you increase sales: SaleSmartly can get insights into your customers, both onsite and offsite, which helps you reach consumers in all directions.3. Service\n\n\n\nSaleSmarty provides core services around two scenarios \u201cConsulting\u201d and \u201cSales\u201d.\n\n\n\n1\uff09Consulting\n\n\n\nWe support:\n\n\n\nWebsite chat portal plug-inMulti-channel message integration and unified responseBinding multiple chat accounts for a single channelMultiple people collaborationMultilingual real-time translationSending text, images and videosOnline and offline repliesTracking contactsAI chatbot automatic replyCustomer service performance managementPC and mobile phone2\uff09Sales\n\n\n\nSupport website automatic trigger marketing languageSupport multi-channel messaging (Facebook Messenger, Line, Instagram, Telegram, WhatsApp, Email, etc.)Support automatic recall of abandoned shopping cartsRich automated marketing templatesRich Email templates","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304037","update_time":"1679304141"},"pure_content":"1. Introduction\n\n\n\nSaleSmartly is a SaaS product for China\u2019s cross-border e-commerce independent stations and brand stations. It contains four modules: Inbox, Management, Automated marketing, and Mark"},{"id":"1008","string_id":"2GgLB5","status":"1","parent_id":"1004","slug":"2GgLB5","order":"0","name":"Why SalesSmartly","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304038","add_time":"1679304038","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1008","content":"
1. SalesSmartly provides you with multi-channel and exquisite plug-ins for the website front desk<\/h2>\n\n\n\n
<\/p>\n\n\n
2. Multi channel message integration<\/h2>\n\n\n\n
<\/p>
3. 24-hour engineers\u2019 considerate service<\/h2>\n\n\n\n
<\/p>
4. Made in China<\/h2>\n\n\n\n
Features of current products of the same type:<\/p>\n\n\n\n
Most cater to European and American customers, but Chinese users are not used to it<\/li>
High threshold for free edition experience<\/li>
Only overseas payment methods are supported<\/li>
Prices are on the high side<\/li><\/ul>
Team vision: to be a customer service sales system suitable for independent stations in China, to grow together with excellent cross-border e-commerce in China, and welcome your roast.<\/strong><\/p>","pure_content":"1. SalesSmartly provides you with multi-channel and exquisite plug-ins for the website front desk\n\n\n\n\n\n\n2. Multi channel message integration\n\n\n\n3. 24-hour engineers\u2019 considerate service\n\n\n\n4. Made in China\n\n\n\nFeatures of current products of the same type:\n\n\n\nMost cater to European and American customers, but Chinese users are not used to itHigh threshold for free edition experienceOnly overseas payment methods are supportedPrices are on the high sideTeam vision: to be a customer service sales system suitable for independent stations in China, to grow together with excellent cross-border e-commerce in China, and welcome your roast.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304038","update_time":"1679304143"},"pure_content":"1. SalesSmartly provides you with multi-channel and exquisite plug-ins for the website front desk\n\n\n\n\n\n\n2. Multi channel message integration\n\n\n\n3. 24-hour engineers\u2019 considerate service\n\n\n\n4. Made in"},{"id":"1009","string_id":"wADDQV","status":"1","parent_id":"1004","slug":"wADDQV","order":"0","name":"Product Price","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304038","add_time":"1679304038","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1009","content":"
To suit different teams, SaleSmartly offers you different edition packages:<\/p>\n\n\n\n
(1) Basic version: <\/strong>The basic version is a free version, you only need to register an account to experience it for free, support adding 1 agent, enabling 1 channel account.<\/p>\n\n\n\n
(2) Premium: <\/strong>The Premium package only costs $9 per month to unlock all functional permissions, suitable for growing\/professional customer service teams; In addition, the premium plan supports expanding the number of agents and channel accounts, so you can expand as much as you need according to the actual situation. Agent expansion as low as $5\/agent\/month, channel expansion as low as $0.1\/channel\/month, the price is very cost-effective!<\/p>\n\n\n\n
Note\uff1aFor more information about the price package, you can go to the following link:<\/strong><\/p>\n\n\n\n
SaleSmartly-Customer Service,Automated Marketing,Email Platform<\/a><\/p>\n\n\n\n
<\/p>","pure_content":"To suit different teams, SaleSmartly offers you different edition packages:\n\n\n\n(1) Basic version: The basic version is a free version, you only need to register an account to experience it for free, support adding 1 agent, enabling 1 channel account.\n\n\n\n(2) Premium: The Premium package only costs $9 per month to unlock all functional permissions, suitable for growing\/professional customer service teams; In addition, the premium plan supports expanding the number of agents and channel accounts, so you can expand as much as you need according to the actual situation. Agent expansion as low as $5\/agent\/month, channel expansion as low as $0.1\/channel\/month, the price is very cost-effective!\n\n\n\nNote\uff1aFor more information about the price package, you can go to the following link:\n\n\n\nSaleSmartly-Customer Service,Automated Marketing,Email Platform","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304038","update_time":"1679304144"},"pure_content":"To suit different teams, SaleSmartly offers you different edition packages:\n\n\n\n(1) Basic version: The basic version is a free version, you only need to register an account to experience it for free, s"},{"id":"1010","string_id":"21uTL6","status":"1","parent_id":"1004","slug":"21uTL6","order":"0","name":"SaleSmartly Features for FaceBook","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304038","add_time":"1679304038","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1010","content":"
Make full use of SaleSmartly, You can<\/em><\/p>\n\n\n\n
\u25fc Authorize FacBook homepage with one click;<\/h2>\n\n\n\n
\u25fc Use SaleSmartly to send and receive Facebook messages and comments;<\/h2>\n\n\n\n
\u25fc Use SaleSmartly to send group FB messages;<\/h2>\n\n\n\n
\u25fc With SaleSmartly, multiple people can manage multiple FaceBook pages;<\/h2>\n\n\n\n
\u25fc Use WeChat applet to send and receive FB messages;<\/h2>\n\n\n\n
\u25fc Configure a FaceBook chatbot with SaleSmartly;<\/h2>\n\n\n\n
\u25fc Auto-reply and hide FaceBook comments;<\/h2>\n\n\n\n
\u25fc Install FaceBook widget on your website;<\/h2>","pure_content":"Make full use of SaleSmartly, You can\n\n\n\n\u25fc Authorize FacBook homepage with one click;\n\n\n\n\u25fc Use SaleSmartly to send and receive Facebook messages and comments;\n\n\n\n\u25fc Use SaleSmartly to send group FB messages;\n\n\n\n\u25fc With SaleSmartly, multiple people can manage multiple FaceBook pages;\n\n\n\n\u25fc Use WeChat applet to send and receive FB messages;\n\n\n\n\u25fc Configure a FaceBook chatbot with SaleSmartly;\n\n\n\n\u25fc Auto-reply and hide FaceBook comments;\n\n\n\n\u25fc Install FaceBook widget on your website;","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304038","update_time":"1679304144"},"pure_content":"Make full use of SaleSmartly, You can\n\n\n\n\u25fc Authorize FacBook homepage with one click;\n\n\n\n\u25fc Use SaleSmartly to send and receive Facebook messages and comments;\n\n\n\n\u25fc Use SaleSmartly to send group FB"},{"id":"1011","string_id":"Yyi4kf","status":"1","parent_id":"1004","slug":"Yyi4kf","order":"0","name":"Videos","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304038","add_time":"1679304038","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1011","content":"
The following is SaleSmartly\u2019s video tutorial on Bilibi & Youtube, you can click to watch it<\/p>\n\n\n\n
1. Introduction to SaleSmartly<\/h2>\n\n\n\n
Bilibili\uff1a https:\/\/www.bilibili.com\/video\/BV1KS4y1z7vg?<\/a><\/p>\n\n\n\n
Youtube\uff1a https:\/\/youtu.be\/_gp5vxBlzQM<\/a><\/p>\n\n\n\n
2. How to bind Facebook to SaleSmartly and is WeChat small program?<\/h2>\n\n\n\n
Bilibili\uff1a https:\/\/www.bilibili.com\/video\/BV1Br4y1M7aD?<\/a><\/p>\n\n\n\n
Youtube\uff1a https:\/\/youtu.be\/TV8MFVDKUUA<\/a><\/p>\n\n\n\n
3. How to create and decorate a chat plugin \/ How to bind your shops on Shopify & Shopyy to SaleSmartly?<\/h2>\n\n\n\n
Bilibili\uff1a https:\/\/www.bilibili.com\/video\/BV1ra411W7Vk?<\/a><\/p>\n\n\n\n
Youtube\uff1a https:\/\/youtu.be\/crPUdKiD_YM<\/a><\/p>\n\n\n\n
4. How to increase a seat for your team members? \/ How to create conversation tabs? \/ Introduction to Management \/<\/h2>\n\n\n\n
Bilibili\uff1a https:\/\/www.bilibili.com\/video\/BV12Z4y1e7VX?<\/a><\/p>\n\n\n\n
Youtube\uff1a https:\/\/youtu.be\/oaC2qyuYZdo<\/a><\/p>","pure_content":"The following is SaleSmartly\u2019s video tutorial on Bilibi & Youtube, you can click to watch it\n\n\n\n1. Introduction to SaleSmartly\n\n\n\nBilibili\uff1ahttps:\/\/www.bilibili.com\/video\/BV1KS4y1z7vg?\n\n\n\nYoutube\uff1ahttps:\/\/youtu.be\/_gp5vxBlzQM\n\n\n\n2. How to bind Facebook to SaleSmartly and is WeChat small program?\n\n\n\nBilibili\uff1ahttps:\/\/www.bilibili.com\/video\/BV1Br4y1M7aD?\n\n\n\nYoutube\uff1ahttps:\/\/youtu.be\/TV8MFVDKUUA\n\n\n\n3. How to create and decorate a chat plugin \/ How to bind your shops on Shopify & Shopyy to SaleSmartly?\n\n\n\nBilibili\uff1ahttps:\/\/www.bilibili.com\/video\/BV1ra411W7Vk?\n\n\n\nYoutube\uff1ahttps:\/\/youtu.be\/crPUdKiD_YM\n\n\n\n4. How to increase a seat for your team members? \/ How to create conversation tabs? \/ Introduction to Management \/\n\n\n\nBilibili\uff1ahttps:\/\/www.bilibili.com\/video\/BV12Z4y1e7VX?\n\n\n\nYoutube\uff1ahttps:\/\/youtu.be\/oaC2qyuYZdo","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304038","update_time":"1679304144"},"pure_content":"The following is SaleSmartly\u2019s video tutorial on Bilibi & Youtube, you can click to watch it\n\n\n\n1. Introduction to SaleSmartly\n\n\n\nBilibili\uff1ahttps:\/\/www.bilibili.com\/video\/BV1KS4y1z7vg?\n\n\n\nYoutube\uff1ah"},{"id":"1012","string_id":"77GT8S","status":"1","parent_id":"1004","slug":"77GT8S","order":"0","name":"Customer Cases","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304039","add_time":"1679304039","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1012","content":"
Case 1\uff1a<\/h1>\n\n\n\n
\u25cf Cross-border buyers\u2019 common inquiry intent<\/h2>\n\n\n\n
When it comes to cross-border buyers\u201d inquiry intentions\u25fc 25% of those buyers will inquire about order-related matters, such as \u201cWhen will it be shipped? , \u201cHow can I check the logistics?\u201d and \u201cWhy has it taken so long to arrive?\u201d;\u25fc 15% will inquire about the logistics policy, such as \u201cWill it be shipped to xx countries?\u201d , \u201cxx countries about how long it will take to arrive?\u201d and \u201cWhat kind of express delivery?\u201d;\u25fc 10% will actively inquire about shopping discounts; \u25fc 40% will inquire about SKU-related issues, such as size, color, etc.; \u25fc 90% will send greetings; \u25fc 30% will thank buyers.<\/p>\n\n\n\n
<\/p>\n\n\n
For customer inquiries such as expressions of gratitude, greetings, ask something about orders, logistics policies and etc., the responses are basically the same, but the expressions of their inquiries may vary widely. The simple use of keywords can easily answer the wrong questions and cause buyers\u2019 resentment thus losing sales opportunities.<\/p>\n\n\n\n
\u25cf Solution from SaleSmartly<\/mark><\/h2>\n\n\n\n
SaleSmartly has a built-in multilingual natural language understanding model for e-commerce user intent recognition, and the AI can efficiently identify scenarios such as orders, logistics, discounts, expression of gratitude, and greetings. And SaleSmartly makes the common consultation process into a simple and easy-to-use automated template, and buyers from independent stations only need to fill in a few simple parameters according to their own situation to reply to such questions.<\/p>\n\n\n\n
Take an order inquiry as an example: although the customer in Figure 1 expresses a lot, the AI can accurately identify her intention of order inquiry. As in Figure 2 to Figure 5 the AI guides the customer to self-solve her question following the standard process.<\/p>\n\n\n\n
<\/p>\n\n\n\n\n\n\n
<\/p>\n\n\n\n\n\n\n
Case 2\uff1aUsing SaleSmartly to recall abandoned shopping carts<\/h1>\n\n\n\n
\u25cf Severe abandoned shopping cart affects revenues of stations<\/h2>\n\n\n\n
A typical independent site buyer conversion funnel is shown in the figure. After buyers enter the website through google, facebook ads, etc., only about 40%-50% of customers will actually browse the products, 10%-12% will add the products to the shopping cart, and finally only 2%-4% will actually buy. To prevent the loss of traffic bought back at high prices in various links is a very important job for sellers of independent stations.<\/p>\n\n\n\n
<\/p>\n\n\n
The conversion rate is closely related to the type of website, with many categories of conversion rate below 2%.<\/p>\n\n\n\n
<\/p>\n\n\n
As you can see from the above statistics: effective marketing for abandoned shopping carts can significantly boost website revenue. This is especially true for sites with purchase rates below 1.8% for consumer electronics, tools, crafts, etc.<\/p>\n\n\n\n
\u25cf Factors affecting to recall abandoned shopping carts<\/h2>\n\n\n\n
1. Subscription Rate<\/h3>\n\n\n\n
Effective website visitor\u2019s contact information is the basis for conducting abandoned user recall. There are three ways to collect emails in general: subscription pop-ups on the home page of the website; subscription portal at the bottom of the website; and filling in email information when users place orders. From the statistics, the subscription rate of ordinary pop-ups is very low at 2.3%~3.2%. So pop-ups are the first point that needs to be optimized.<\/p>\n\n\n\n
There are three main problems with ordinary pop-ups.<\/p>\n\n\n\n
1\uff09Form of pop-ups<\/p>\n\n\n\n
Common practice:<\/em><\/strong><\/p>\n\n\n\n
A direct request for a subscription: e.g. \u201cSubscribe us to get 10% off\u201d. Although the meaning is straightforward, users are naturally averse to processes such as registration and subscription.<\/li>
Blocking the user\u2019s browsing process: after the user\u2019s current behavior is interrupted, he or she will often close the pop-up window and continue his or her behavior. Even if they want to subscribe, they can\u2019t quickly find the entrance to subscribe afterwards.<\/li><\/ul>
SaleSmartly recommended practice<\/mark><\/strong><\/em>:<\/mark><\/p>\n\n\n\n
Adding a countdown timer to enhance the sense of urgency.<\/li>
Setting a smaller discount as a benefit hook (here it is recommended to set a smaller discount strength to easily match the email recall)<\/li>
Adding enticing phrases such as limited time, limited quantity, free, etc.<\/li><\/ul>
2) Timing of pop-ups<\/p>\n\n\n\n
Common practice\uff1a<\/em><\/strong><\/p>\n\n\n\n
Direct pop-ups on the home page: direct pop-ups before the content of interest is seen on the site, 98% of new visitors entering the site for the first time will choose to close it directly.<\/li><\/ul>
SaleSmartly recommended practice<\/mark><\/strong><\/em>\uff1a<\/mark><\/strong><\/em><\/p>\n\n\n\n
Subscription pop-ups on collection pages, product detail pages and checkout pages: at this time, users have a certain purchase intention and are more willing to obtain discounts through subscriptions.<\/li>
Discount pop-ups after the user stays on the site or do other things: smoother triggering process and less direct closure rate of pop-ups.<\/li><\/ul>
3) The interaction of subscription<\/p>\n\n\n\n
Common practice\uff1a<\/em><\/strong><\/p>\n\n\n\n
Visitors subscribe by submitting a form: blocking windows and forms are relatively heavy behaviors that can easily cause churn. And once churned visitors cannot retrieve the subscription discount.<\/li><\/ul>
SaleSmartly recommended practice<\/mark><\/strong><\/em>\uff1a<\/mark><\/strong><\/em><\/p>\n\n\n\n
Reminding users to subscribe by means of new messages: it does not block users\u2019 current behavior and they can continue to subscribe through the chat box even if they close it; chat-like interactive experience makes it easier to subscribe.<\/li>
After the user subscribes, the person will follow up in time: for example, after the user gets the subscription discount on the checkout page, his willingness to buy is already relatively strong. At this time, the artificial customer service initiative to inform how to use coupons and answer various questions in the shopping process, which will greatly enhance the order rate.<\/li><\/ul>
2. Email Recall Strategy<\/h3>\n\n\n\n
The method of email recall for most independent sations sellers is to recall abandoned order. When a user places an order and does not complete the payment, a chase email is sent 10 to 30 minutes later. There are two main problems with doing this.1) chase orders can only serve as a simple reminder, and most customers may abandon their shopping cart not only because they forgot about it.2) The marketing time is too short, and the effect can be limited.<\/p>\n\n\n\n
SaleSmartly recommended practice<\/mark><\/strong><\/em>\uff1a<\/mark><\/strong><\/em><\/mark><\/strong><\/em><\/p>\n\n\n\n
Build a recall strategy from two major dimensions to help you recall those carts:1) Four types of users: browse, add, order, and pay.2) Three types of time frame: timely reminder; discount reminder in the short term; long-term keep in touch<\/p>\n\n\n\n
<\/p>\n\n\n
Abandoned view users:<\/p>\n\n\n\n
Recommending to users in emails the products they are interested in, stimulating them to buy them.<\/li><\/ul>
Abandoned subscribers:<\/p>\n\n\n\n
Remind users to place orders in a timely manner;<\/li>
After a certain period of time, issue bigger discounts;<\/li>
No response for a long time, recommend other products at regular intervals & holidays;<\/li><\/ul>
Abandoned order users:<\/p>\n\n\n\n
Promptly remind users to pay, consult if they need help in the process of payment;<\/li>
After a certain period of time, issue bigger discounts;<\/li>
No response for a long time, recommend other products at regular intervals and on holidays;<\/li><\/ul>
Paying users:<\/p>\n\n\n\n
Issue higher discount coupons to users in order to stimulate them to make purchases again;<\/li><\/ul>
\u25cf How to Recall Abandoned Carts with SaleSmartly<\/mark><\/h2>\n\n\n\n
Step 1<\/strong>: Install promotional card templates to boost email subscriptions<\/p>\n\n\n\n
Select a promotional card template to install<\/li><\/ul>\n
<\/p>\n\n\n
Set the URL of the pop-up window: recommend to choose the collection page; product details page; checkout page<\/li><\/ul>\n
<\/p>\n\n\n
Set the card elements, here we recommend setting the image and text button colors according to the visual style of the website<\/li><\/ul>\n
<\/p>\n\n\n
Set discount code: Here it is recommended to set a lower discount such as 95% off<\/li><\/ul>\n
<\/p>\n\n\n
Click Start and the bot will collect user emails online for you<\/li><\/ul>
Step 2:<\/strong> Open automatic recall strategy to recall those users abandoning to purchase in all aspects<\/p>\n\n\n\n
Edit marketing template: check if the copy or discount information needs to be changed.<\/li><\/ul>
<\/p>
Activate the strategy<\/li><\/ul>
<\/p>
Once the strategy is activated, the sellers from independent stations, like shoplazza, shopline and shopyy, will be able to perform automatic recall of abandoned visitors.<\/p>","pure_content":"Case 1\uff1a\n\n\n\n\u25cf Cross-border buyers\u2019 common inquiry intent\n\n\n\nWhen it comes to cross-border buyers\u201d inquiry intentions\u25fc 25% of those buyers will inquire about order-related matters, such as \u201cWhen will it be shipped? , \u201cHow can I check the logistics?\u201d and \u201cWhy has it taken so long to arrive?\u201d;\u25fc 15% will inquire about the logistics policy, such as \u201cWill it be shipped to xx countries?\u201d , \u201cxx countries about how long it will take to arrive?\u201d and \u201cWhat kind of express delivery?\u201d;\u25fc 10% will actively inquire about shopping discounts; \u25fc 40% will inquire about SKU-related issues, such as size, color, etc.; \u25fc 90% will send greetings; \u25fc 30% will thank buyers.\n\n\n\n\n\n\nFor customer inquiries such as expressions of gratitude, greetings, ask something about orders, logistics policies and etc., the responses are basically the same, but the expressions of their inquiries may vary widely. The simple use of keywords can easily answer the wrong questions and cause buyers\u2019 resentment thus losing sales opportunities.\n\n\n\n\u25cf Solution from SaleSmartly\n\n\n\nSaleSmartly has a built-in multilingual natural language understanding model for e-commerce user intent recognition, and the AI can efficiently identify scenarios such as orders, logistics, discounts, expression of gratitude, and greetings. And SaleSmartly makes the common consultation process into a simple and easy-to-use automated template, and buyers from independent stations only need to fill in a few simple parameters according to their own situation to reply to such questions.\n\n\n\nTake an order inquiry as an example: although the customer in Figure 1 expresses a lot, the AI can accurately identify her intention of order inquiry. As in Figure 2 to Figure 5 the AI guides the customer to self-solve her question following the standard process.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCase 2\uff1aUsing SaleSmartly to recall abandoned shopping carts\n\n\n\n\u25cf Severe abandoned shopping cart affects revenues of stations\n\n\n\nA typical independent site buyer conversion funnel is shown in the figure. After buyers enter the website through google, facebook ads, etc., only about 40%-50% of customers will actually browse the products, 10%-12% will add the products to the shopping cart, and finally only 2%-4% will actually buy. To prevent the loss of traffic bought back at high prices in various links is a very important job for sellers of independent stations.\n\n\n\n\n\n\nThe conversion rate is closely related to the type of website, with many categories of conversion rate below 2%.\n\n\n\n\n\n\nAs you can see from the above statistics: effective marketing for abandoned shopping carts can significantly boost website revenue. This is especially true for sites with purchase rates below 1.8% for consumer electronics, tools, crafts, etc.\n\n\n\n\u25cf Factors affecting to recall abandoned shopping carts\n\n\n\n1. Subscription Rate\n\n\n\nEffective website visitor\u2019s contact information is the basis for conducting abandoned user recall. There are three ways to collect emails in general: subscription pop-ups on the home page of the website; subscription portal at the bottom of the website; and filling in email information when users place orders. From the statistics, the subscription rate of ordinary pop-ups is very low at 2.3%~3.2%. So pop-ups are the first point that needs to be optimized.\n\n\n\nThere are three main problems with ordinary pop-ups.\n\n\n\n1\uff09Form of pop-ups\n\n\n\nCommon practice:\n\n\n\nA direct request for a subscription: e.g. \u201cSubscribe us to get 10% off\u201d. Although the meaning is straightforward, users are naturally averse to processes such as registration and subscription.Blocking the user\u2019s browsing process: after the user\u2019s current behavior is interrupted, he or she will often close the pop-up window and continue his or her behavior. Even if they want to subscribe, they can\u2019t quickly find the entrance to subscribe afterwards.SaleSmartly recommended practice:\n\n\n\nAdding a countdown timer to enhance the sense of urgency.Setting a smaller discount as a benefit hook (here it is recommended to set a smaller discount strength to easily match the email recall)Adding enticing phrases such as limited time, limited quantity, free, etc.2) Timing of pop-ups\n\n\n\nCommon practice\uff1a\n\n\n\nDirect pop-ups on the home page: direct pop-ups before the content of interest is seen on the site, 98% of new visitors entering the site for the first time will choose to close it directly.SaleSmartly recommended practice\uff1a\n\n\n\nSubscription pop-ups on collection pages, product detail pages and checkout pages: at this time, users have a certain purchase intention and are more willing to obtain discounts through subscriptions.Discount pop-ups after the user stays on the site or do other things: smoother triggering process and less direct closure rate of pop-ups.3) The interaction of subscription\n\n\n\nCommon practice\uff1a\n\n\n\nVisitors subscribe by submitting a form: blocking windows and forms are relatively heavy behaviors that can easily cause churn. And once churned visitors cannot retrieve the subscription discount.SaleSmartly recommended practice\uff1a\n\n\n\nReminding users to subscribe by means of new messages: it does not block users\u2019 current behavior and they can continue to subscribe through the chat box even if they close it; chat-like interactive experience makes it easier to subscribe.After the user subscribes, the person will follow up in time: for example, after the user gets the subscription discount on the checkout page, his willingness to buy is already relatively strong. At this time, the artificial customer service initiative to inform how to use coupons and answer various questions in the shopping process, which will greatly enhance the order rate.2. Email Recall Strategy\n\n\n\nThe method of email recall for most independent sations sellers is to recall abandoned order. When a user places an order and does not complete the payment, a chase email is sent 10 to 30 minutes later. There are two main problems with doing this.1) chase orders can only serve as a simple reminder, and most customers may abandon their shopping cart not only because they forgot about it.2) The marketing time is too short, and the effect can be limited.\n\n\n\nSaleSmartly recommended practice\uff1a\n\n\n\nBuild a recall strategy from two major dimensions to help you recall those carts:1) Four types of users: browse, add, order, and pay.2) Three types of time frame: timely reminder; discount reminder in the short term; long-term keep in touch\n\n\n\n\n\n\nAbandoned view users:\n\n\n\nRecommending to users in emails the products they are interested in, stimulating them to buy them.Abandoned subscribers:\n\n\n\nRemind users to place orders in a timely manner;After a certain period of time, issue bigger discounts;No response for a long time, recommend other products at regular intervals & holidays;Abandoned order users:\n\n\n\nPromptly remind users to pay, consult if they need help in the process of payment;After a certain period of time, issue bigger discounts;No response for a long time, recommend other products at regular intervals and on holidays;Paying users:\n\n\n\nIssue higher discount coupons to users in order to stimulate them to make purchases again;\u25cf How to Recall Abandoned Carts with SaleSmartly\n\n\n\nStep 1: Install promotional card templates to boost email subscriptions\n\n\n\nSelect a promotional card template to install\n\n\n\nSet the URL of the pop-up window: recommend to choose the collection page; product details page; checkout page\n\n\n\nSet the card elements, here we recommend setting the image and text button colors according to the visual style of the website\n\n\n\nSet discount code: Here it is recommended to set a lower discount such as 95% off\n\n\n\nClick Start and the bot will collect user emails online for youStep 2: Open automatic recall strategy to recall those users abandoning to purchase in all aspects\n\n\n\nEdit marketing template: check if the copy or discount information needs to be changed.Activate the strategyOnce the strategy is activated, the sellers from independent stations, like shoplazza, shopline and shopyy, will be able to perform automatic recall of abandoned visitors.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304039","update_time":"1679304154"},"pure_content":"Case 1\uff1a\n\n\n\n\u25cf Cross-border buyers\u2019 common inquiry intent\n\n\n\nWhen it comes to cross-border buyers\u201d inquiry intentions\u25fc 25% of those buyers will inquire about order-related matters, such as \u201cWhen will it"},{"id":"1013","string_id":"zAt1CJ","status":"1","parent_id":"1004","slug":"zAt1CJ","order":"0","name":"SaleSmartly Apps","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304039","add_time":"1679304039","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1013","content":"
You can download and access to the mobile application at \u3010Setting\u3011-\u3010Mobile\u3011, which is convenient for you to handle customer\u2019s messages anytime and anywhere.<\/p>\n\n\n\n
Once you follow the WeChat public account and complete the login, it will push the latest news to you. The following will show you how to communicate with your customers using WeChat official account.<\/p>\n\n\n\n
<\/p>\n\n\n\n\n\n\n
The following are the QR codes for SaleSmartly\u2019s WeChat official account, WeChat mini program, and Android app:<\/p>\n\n\n\n
<\/p>","pure_content":"You can download and access to the mobile application at \u3010Setting\u3011-\u3010Mobile\u3011, which is convenient for you to handle customer\u2019s messages anytime and anywhere.\n\n\n\nOnce you follow the WeChat public account and complete the login, it will push the latest news to you. The following will show you how to communicate with your customers using WeChat official account.\n\n\n\n\n\n\n\n\n\n\nThe following are the QR codes for SaleSmartly\u2019s WeChat official account, WeChat mini program, and Android app:","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304039","update_time":"1679304156"},"pure_content":"You can download and access to the mobile application at \u3010Setting\u3011-\u3010Mobile\u3011, which is convenient for you to handle customer\u2019s messages anytime and anywhere.\n\n\n\nOnce you follow the WeChat public accoun"},{"id":"1014","string_id":"7f1GCt","status":"1","parent_id":"1004","slug":"7f1GCt","order":"0","name":"Contact Us","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304039","add_time":"1679304039","update_time":"1730288986","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1004\"]","content":{"content_id":"1014","content":"
Official website: <\/strong>SaleSmartly-Customer Service,Automated Marketing,Email Platform<\/a><\/p>\n\n\n\n
Email: <\/strong>support@salesmartly.com<\/p>\n\n\n\n
Business cooperation:<\/strong> +86 15915738311<\/p>\n\n\n\n
WeChat official account:<\/strong> search salesmartly<\/strong><\/p>\n\n\n\n
<\/p>
WeChat:<\/strong> Search 18028558586<\/p>\n\n\n\n
<\/p>","pure_content":"Official website: SaleSmartly-Customer Service,Automated Marketing,Email Platform\n\n\n\nEmail: support@salesmartly.com\n\n\n\nBusiness cooperation: +86 15915738311\n\n\n\nWeChat official account: search salesmartly\n\n\n\nWeChat: Search 18028558586","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304039","update_time":"1679304157"},"pure_content":"Official website: SaleSmartly-Customer Service,Automated Marketing,Email Platform\n\n\n\nEmail: support@salesmartly.com\n\n\n\nBusiness cooperation: +86 15915738311\n\n\n\nWeChat official account: search salesmar"}],"content":{"icon":"","desc":"","content_id":"1004","add_time":"1679304037","update_time":"1679304037","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}

1. Access authorization link<\/h2>a. SalesSmartly will provide a location in the system for users to obtain the SS project level authorization linkb. Development test specific link: Log in to Facebook | Facebook<\/a><\/p>

3. Service<\/h1>\n\n\n\nSaleSmarty provides core services around two scenarios \u201cConsulting\u201d and \u201cSales\u201d.<\/p>\n\n\n\n

1. SalesSmartly provides you with multi-channel and exquisite plug-ins for the website front desk<\/h2>\n\n\n\n<\/p>\n\n\n

2. Multi channel message integration<\/h2>\n\n\n\n<\/p>

3. 24-hour engineers\u2019 considerate service<\/h2>\n\n\n\n<\/p>

\u25fc Use SaleSmartly to send and receive Facebook messages and comments;<\/h2>\n\n\n\n

\u25fc Use SaleSmartly to send group FB messages;<\/h2>\n\n\n\n

\u25fc With SaleSmartly, multiple people can manage multiple FaceBook pages;<\/h2>\n\n\n\n

\u25fc Use WeChat applet to send and receive FB messages;<\/h2>\n\n\n\n

\u25fc Configure a FaceBook chatbot with SaleSmartly;<\/h2>\n\n\n\n

\u25fc Auto-reply and hide FaceBook comments;<\/h2>\n\n\n\n

\u25cf Factors affecting to recall abandoned shopping carts<\/h2>\n\n\n\n

1. Access authorization link<\/h2>
a. SalesSmartly will provide a location in the system for users to obtain the SS project level authorization link
b. Development test specific link: Log in to Facebook | Facebook<\/a><\/p>

3. Service<\/h1>\n\n\n\n
SaleSmarty provides core services around two scenarios \u201cConsulting\u201d and \u201cSales\u201d.<\/p>\n\n\n\n

1. SalesSmartly provides you with multi-channel and exquisite plug-ins for the website front desk<\/h2>\n\n\n\n
<\/p>\n\n\n

2. Multi channel message integration<\/h2>\n\n\n\n
<\/p>

3. 24-hour engineers\u2019 considerate service<\/h2>\n\n\n\n
<\/p>