Product News-2022.09.09

1. Session tag unread

In [Online Chat] – [Conversation List], it is now supported to mark unread conversations hosted by robots and assigned lists. If there are many conversations that need to be marked, batch marking is also possible.
Usage scenario: If the merchant has viewed the visitor’s conversation message, but cannot reply immediately because it is too busy, this operation can be used to mark the conversation as unread, which is convenient for subsequent processing of the unread conversation!

2. Automation trigger limit

In [Automation] – [New flow] – [Trigger], select Visitor Timeout Not Replying/Customer Service Timeout Not Replying/Keywords, now supports trigger limit, you can choose to trigger once within 24 hours, each visitor only Trigger once or unlimited.
Usage scenario: When the visitor/customer service fails to reply to the message in time, the automated process will be triggered, but in a short period of time, the automation may be triggered multiple times, which is easy to cause disgust among visitors. Using “trigger limit” can limit the number of automated executions and reduce Disruption to visitors.

3. Mobile optimization

Added “Label” and “Offline” state on the [Assigned] page of the applet; added the “Country/Region” option in the [Contacts list]; if the visitor replies to a message with both text and URL links, long press the message The URL can be copied directly.
Usage scenarios: By improving the mini program/App experience, it helps merchants to grasp visitor status in a timely manner and efficiently screen contacts.

4.Quick reply optimization

In [Automation] -[New flow]- [Quick Reply] action, a new “Button Resident” switch is added.

Note：This feature only supports the use of chat plugins.
Usage scenario: After the visitor clicks the button option in the plug-in chat window, the display tab can be kept, so that the visitor can continue to consult other questions by self-help.

5. Message quote

In the [Chat Interface], a message quoting function is added, and the customer service can reply to the message by quoting the conversation (the chat plug-in is temporarily supported).
Usage scenario: Customer service can quote a message from a visitor and make targeted responses to improve the efficiency of communication between the two parties.

6. Instagram Drain Widget

In [Chat Plugin] – [Integration/Installation], the Instagram display entry can be enabled, and users can configure the Instagram traffic drainage component through “authorized Instagram” or “enter account number”.
Usage scenario: When visitors browse the independent website, they can click the Instagram icon to jump to the Instagram homepage of the merchant, which can attract traffic and increase fans.

7.Online chat tab adjustment

At [Online Chat], the tab of the conversation contact bar is adjusted from the original vertical mode to the horizontal mode.
Usage scenario: After the online chat tab is adjusted, the visible area of the message list of the unassigned list and the robot-hosted list becomes larger, which is convenient for merchants to view related messages.

8. Added new languages for chat plugins

In [Settings] – [Chat Plugins] – [Plugin Decoration], French, Portuguese, Arabic and Spanish are added to the plugin languages.
Usage scenario: It is convenient for visitors from French, Portuguese and other language regions to understand the text of the dialog interface of the chat plug-in, so as to improve the favorability of visitors.

9. Messenger over 7 days session can go to FB background to reply

In [Online Chat], for Messenger conversations over 7 days, you can now reply to the FB background inbox. Mobile also supports this feature.
Usage scenarios: Merchants can either choose to reply messages to Messenger conversations for more than 7 days in the Salesmartly background, or they can choose to reply to the inbox in the FB background, and the reply method is more flexible.

10. New messages on the guest side support beeps

In [Settings] – [Online Chat] – [Guest-side new message reminder], add “Browser beep”.
Usage scenario: After this function is enabled, the visitor will be reminded by the browser sound when receiving the new information replied by the merchant, which is convenient for the visitor to obtain and consult information in time, and improves the communication efficiency between the merchant and the visitor.