Product News-2022.09.22

1. Check the scource of Messenger visitor

At [Online Chat], it now supports the display of visitor sources for visitors in the Messenger channel (note: there are mainly three types of visitor sources, namely advertisement, messenger link and Messenger chat plug-in).
Usage scenario: With this function, businesses can identify the source channel of Messenger visitors, that is, how visitors enter and initiate a conversation.

2. Quickly add account adjustment

In [Settings] – [Team] – [Add Member], merchants can now add internal members in the form of account name+password.
Usage scenario: Through this operation, a merchant can quickly add members without using an email, and quickly add them to the member account under the current project. The member cannot create new projects. In addition, the administrator can reset the password of this account to facilitate employee account resignation and inheritance.

3. Import contacts step by step

In [Data Insights] – [Contacts] – [Import], the steps for importing contacts have been optimized.
Usage scenarios: During the process of importing contacts, merchants can view and confirm the import results, which improves the operation experience of importing WhatsApp number packages and mail packages in batches, so that you can accurately mass-send the target customers.

4. Guest side new message support prompt tone

In [Settings] – [Online Chat] – [New Message Alert on Guest Client], add “Browser Alert Sound”.
Usage scenario: After this function is enabled, if the visitor receives a new message from the chat plug-in, he will be reminded by the browser prompt sound, which improves the communication efficiency between the merchant and the visitor.

5. WhatsApp Template Management

In [Message Broadcast] – [WS Message Template] – [Add New Template], merchants can apply for a new WhatsApp message template, fill in the template content and submit it, and use it after official approval.
-The template is submitted for official review, and can be passed within 1-5 minutes. Click the refresh button to synchronize the latest template status
-If the template application is approved, please wait 5-10 minutes before sending the template to reduce the risk of sending failure
Usage scenario: With this function, businesses can customize corresponding message templates according to their customer groups to improve marketing transformation efficiency.
Note: The application for new message template supports both text and picture forms.

6. The allocated tab on the mobile terminal displays the unread quantity

In [Mobile] – [Allocated], tabs are now supported to display the number of unreads.
Usage scenario: Using this function, merchants can check the number of unanswered messages in the assigned list and remind users to reply to messages.

7. Keyword addition trigger limit

In Automation – Create/Edit Process – Trigger – Keyword, add trigger limit. Keyword limit or, and are supported.
Usage scenario: When the vendor selects this function during robot hosting, it can help the robot to more accurately respond to visitors’ questions. For example, if you select “goods” and “purchase” as keywords, and set the condition of “and” for the keywords, when visitors trigger these two keywords at the same time, such as sending “this product is good, I want to buy”, the corresponding automated process will be triggered and replied.

8. The FB homepage adds customer service functions

In [Settings] – [Messenger&Comments] – [FB Home Page], add the customer service function, and you can also batch configure customer service.
Usage scenario: With this function, it is convenient for merchants to manage and view the customer service of the FB homepage. At the same time, merchants can quickly configure the corresponding customer service for a single or multiple homepage in batches.

9. Support remote operation

In [Settings] – [Project], remote technical services are now supported.
Use scenario: When a merchant encounters a problem using the platform and cannot solve it by itself, this function can be used to authorize Salesmart technicians to access the project to help the merchant troubleshoot the problem.
Note: After troubleshooting, users remember to turn off the authorization status.

10. Online chat screening optimization

In Online Chat, the number of sessions corresponding to channels and accounts can be displayed, and account dimension search is supported.
Usage scenario: With this function, merchants can view the number of sessions under each channel and account in real time. If you have too many accounts, you can search for accounts and view relevant sessions to improve filtering efficiency.
Note: The total number of messages refers to the number of sessions that have enabled/ disabled/ deleted accounts, while the number of messages in each channel only counts the number of enabled/ disabled sessions (excluding the data of deleted accounts).