Product News – 2023.03.15

1. SaleSmartly added WeChat customer service channels

In the [Channel Integration], add the “WeChat Customer Service” channel. After the authorization is completed, SaleSmartly will automatically create a new customer service account for you in the background, and you will also create a new customer service account. After creating a customer service account, you can also click “Get Link” to experience WeChat customer service in the form of scanning code or link.
Usage scenario: After the WeChat customer service authorization is successful, you can receive WeChat customer messages at the SaleSmartly background and answer questions for visitors.

2. Plug-in integration portal configuration supports WeChat customer service

In [Channel Integration]-[Chat Plugin]-[Create/Edit Chat Plugin]-[Integration Installation], the integration portal configuration adds WeChat customer service.
Usage scenario: After configuring the WeChat customer service integration portal, customers can click this portal to jump to the WeChat app for consultation, which is faster.

3. Adjust the structure of the user area on the right side of the live chat

The personal information column on the right side of SaleSmartly is optimized and subdivided into customer profiles, conversation information, and common words.
Usage scenarios: The right area distinguishes customer information, conversation information, and common phrases to improve the efficiency of information browsing. In addition, you can also check the relevant consultation phrases in the right column to help you quickly reply to customer FAQs.

4. Modified session tags are supported for ended sessions

In Session Management – Completed Session Details Page, you can now modify session tags and comments. At the top of the Session Management – Completed Sessions list, add the bulk Add Tags feature, and you can choose to append tags or override tags.
Usage scenario: When working on an ended session, you can modify and update the session tag for that session.

5. The Messenger channel supports sending audio

[Online chat] – [Messenger] channel supports sending audio, the audio file size is limited to 5M, and the voice duration is limited to 60 seconds.
Usage scenario: With this feature, you can upload an audio file and send it to your customers in the form of a voice strip.

6. After the account of the authorized homepage expires, the homepage cannot be opened

Add the “FB Account Status” field to the FB homepage list. When a FB account is banned, all Pages under the account will have a status of “Inactive”, and the Messenger and Post Comment status under the Page will automatically switch to the “Off” state.
Usage scenario: When the authorized homepage account expires, you can view it directly in the homepage list so that you can reauthorize it.

7. Login logs

In Basic Settings, a new login log feature has been added, and when a team member logs in or out of the project, a record will be generated in the login log list.
Usage scenarios: With this feature, you can view team members’ login/logout records, so that you can monitor the security of your team project.

8. Automated labeling

In the automation process action, add the “Add Guest Tag” action.
Use cases: Keywords that trigger automation can be used to automatically associate appropriate tags for visitors, and you can reply to and manage customers based on these tags.

9. Timeout did not reply to the new online prompt function

In the [Chat Settings] – [Customer Service New Message Reminder], the timeout not replied to the function of “chat conversation marked red” prompt, when the customer service does not reply to the visitor’s new message within the specified time, the conversation will be marked in the [Online Chat] list, if there is no reply within 1 hour, the time will be exceeded, and if the reply is not answered for more than 1 hour, the “Timeout” flag will be displayed.
Usage scenario: When customer service is busy or customer consultation is large, enable this function to remind customer service to reply to customer messages in time to avoid missing replies.