Product News-2022.08.19

1. Sync all contacts.

In [Settings] – [Messenger & Comments], it now supports one-click synchronization of contacts in all your homepages, which is convenient and fast.

Usage scenario: If you have integrated multiple Facebook pages in SaleSmartly, and you need to synchronize all the contacts in these pages, then you can click “Sync All Contacts”, one-click synchronization, no need to repeat the operation!

2. Support delete contacts

In [Contacts], the operation of “deleting” contacts is now supported. The customer has been deleted, but their session records are still kept at [Session Management], and a back chat can be initiated.
Usage scenario: After you import a contact, you find that the imported user information is wrong, you can delete the contact and import it again.

3. Display user local time

In the [Online Chat] user information column, you can view the local time of Messenger users.
Usage scenario: Some users are not in the same time zone as you, but using this function, you can view the user’s local time to avoid disturbing the user at inappropriate times (such as sleeping at night, lunch break).

4. Quickly add members by account and secret

In [Settings] – [Team], it is now supported to quickly add members through account passwords, quickly create member accounts, and bind them to your project.
Usage scenario: If your members do not have an email address and it is inconvenient to add members through the “Email address” method, you can use the account and password method to easily add members without the other party’s email address. You only need to customize the account name and password to add members.

5. Display the last reply time

In [Online Chat], the last reply time is now displayed. After checking it, the time of the last message in the conversation will be displayed.
Usage scenario: Using this function, you can see the time of the last message of the conversation (including guest messages or messages sent by customer service, messages sent by humans & robots, messages sent from inside/outside the platform).

6. WhatsApp supports template selection

In [Online Chat], for the conversation of WhatApp channel, if the conversation time exceeds 24 hours, the template is now supported to send messages. The template needs to be applied to the Twilio backend. The procedure is simple, and the approval can be completed within 24 hours.
Usage scenarios: Under this function, the original time limit for sending messages by WhatsApp can be broken. As long as you apply for the template, you can continue to send messages to customers, helping to further improve customer conversion rates.

7. Ins support to reply to the conversation within 7 days

In [Online Chat], for Instagram channel drawing conversations, it is now possible to reply to conversations within 7 days.
Usage scenarios: It can break through the original 24-hour time limit and have more time to reply to customers, which can effectively improve the order rate.

8.Optimization action [assign customer service]h

In [Automation], when selecting [Action], after selecting the [Assign Customer Service] action, it is now supported to allocate the selected customer service from top to bottom. If the customer service is offline or exceeds the number of receptions, it will still be allocated to the corresponding customer service.
Note: This action only takes effect on unassigned/hosted sessions, and assigned sessions are not affected.
Usage scenario: You can designate a customer service group to handle a specific customer group, and assign it in turn.

9. The message preview shows the latest news of the plugin

In [Settings] – [Chat Plugins], find the plugin you want to edit, click “Edit Plugin”, now supports setting the preview to display the latest unread message.
Usage scenarios: You can preview the latest news of visitors in real time.

10. Support pinning assigned sessions

In [Online Chat], it is now supported to pin assigned conversations. Robot-hosted and unassigned conversations currently do not support pinning, only “allocated” conversations are supported, and the pinning operation only appears in the [Assigned – My] conversation list.
Note: Up to 15 sessions are supported.
Usage scenarios: Highlight a session communicated with a visitor, allowing you to quickly find the target session.

11. Quality inspection and analysis subdivided channeml accounts

In [Customer Service Center] – [Quality Inspection Analysis], you can now view the quality inspection analysis of accounts under a specific channel.
Usage scenario: If you have multiple accounts on a channel, you can view the relevant quality inspection data of a specific account under a channel. View the relevant quality inspection data of each account under the sub-channel, allowing you to compare the data of each account vertically.

12. Added [Message Broadcasting] module

Under [Marketing Center], the module [Message Broadcasting] is now added. Under this module, you can send mass messages to WhatsApp users, and support sending message templates to customers who have conversations over 24 hours on WhatsApp channels. After sending the message template, you can also view the data about the number of people who are scheduled to send, who have been sent, the number of people who have successfully sent, and the number of people who have failed to send, and the scheduled sending status. If the sending fails, you can also view the reason for the sending failure.
Based on the above data, customers can clearly understand the reach rate of the sent content, find out the reason for non-delivery, and adjust the delivery plan in time.
Note: This feature temporarily supports the WhatsApp channel, and will support Messenger, Line and chat plug-ins in the future.

13. WhatsApp template insert variable

In [Marketing Center] – [Message Broadcasting], it is now possible to insert variables such as mobile phone number, email address, and nickname when editing a message template to customize customer salutations.
Usage scenarios: narrow the distance with customers, stimulate customers’ familiarity, eliminate customers’ vigilance, and improve conversion rate.

14. Support blocking WhatsApp users

In [Online Chat], [Contacts], and [Session Management], it is now supported to block contacts in WhatsApp channels. Check [Add to Blacklist] in the lower right corner of the chat interface to block users. After joining the blacklist, the user will no longer receive messages from this user on SaleSmartly when the user sends messages later.
Usage scenario: Block maliciously harassed WhatsApp contacts.