{"data":{"id":"1075","string_id":"JkNFG1","status":"1","parent_id":"0","slug":"JkNFG1","order":"6","name":"08 Management","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"1679304058","add_time":"1679304058","update_time":"1730288996","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"child":[{"id":"1076","string_id":"fkFzDu","status":"1","parent_id":"1075","slug":"fkFzDu","order":"0","name":"Conversation","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304059","add_time":"1679304059","update_time":"1730288996","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1075\"]","content":{"content_id":"1076","content":"

1. Introduction<\/h1>\n\n\n\n
With this feature, you can view session logs, and quality check and review them to help you better manage your sessions and improve their quality.<\/p>\n\n\n\n

2. Instruction<\/h1>\n\n\n\n

2.1 View session information<\/h3>\n\n\n\n
When you end a session, in this part, it will generate a new record, and multiple records will be generated after the same visitor visits and ends a session multiple times. It allows you to view information related to the ended session, including contact name, tag, note, session tag, user score, assignee and other information.<\/p>\n\n\n\n
<\/p>

2.2 Filter Sessions<\/h3>\n\n\n\n
Search for session records by contact name, QA rating (only records with ratings), session tags, user ratings, and other criteria in the search bar at the top of the page to filter out session records.<\/p>\n\n\n\n
<\/p>

2.3 Export Sessions<\/h3>\n\n\n\n
If you want to export the session information, click \u201cExport\u201d to export the session records you checked or the last 2000 sessions.<\/p>\n\n\n\n
<\/p>

2.4 View the details of a single session<\/h3>\n\n\n\n
Click on the user\u2019s name to view the session details page for quality control scores and quality control notes. The quality control ratings and quality control notes are only for the sessions in the current record. In addition, you can also view session tags, session notes, user ratings, user feedback, visitor tags, etc. You can also chat back to users.<\/p>\n\n\n\n
<\/p>

3. Frequently Asked Questions<\/h1>\n\n\n\n
1\uff09 Q\uff1aWhy can\u2019t I find the session logs of the active chat in this part?<\/p>\n\n\n\n
A\uff1aNote that this part will only create a new record when you end a session, so if you do not end the session, the session record will not appear in the [Conversation].<\/p>","pure_content":"1. Introduction\n\n\n\nWith this feature, you can view session logs, and quality check and review them to help you better manage your sessions and improve their quality.\n\n\n\n2. Instruction\n\n\n\n2.1 View session information\n\n\n\nWhen you end a session, in this part, it will generate a new record, and multiple records will be generated after the same visitor visits and ends a session multiple times. It allows you to view information related to the ended session, including contact name, tag, note, session tag, user score, assignee and other information.\n\n\n\n2.2 Filter Sessions\n\n\n\nSearch for session records by contact name, QA rating (only records with ratings), session tags, user ratings, and other criteria in the search bar at the top of the page to filter out session records.\n\n\n\n2.3 Export Sessions\n\n\n\nIf you want to export the session information, click \u201cExport\u201d to export the session records you checked or the last 2000 sessions.\n\n\n\n2.4 View the details of a single session\n\n\n\nClick on the user\u2019s name to view the session details page for quality control scores and quality control notes. The quality control ratings and quality control notes are only for the sessions in the current record. In addition, you can also view session tags, session notes, user ratings, user feedback, visitor tags, etc. You can also chat back to users.\n\n\n\n3. Frequently Asked Questions\n\n\n\n1\uff09 Q\uff1aWhy can\u2019t I find the session logs of the active chat in this part?\n\n\n\nA\uff1aNote that this part will only create a new record when you end a session, so if you do not end the session, the session record will not appear in the [Conversation].","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304059","update_time":"1679304435"},"pure_content":"1. Introduction\n\n\n\nWith this feature, you can view session logs, and quality check and review them to help you better manage your sessions and improve their quality.\n\n\n\n2. Instruction\n\n\n\n2.1 View sess"},{"id":"1077","string_id":"ggNp6K","status":"1","parent_id":"1075","slug":"ggNp6K","order":"0","name":"Overview","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304059","add_time":"1679304059","update_time":"1730288996","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1075\"]","content":{"content_id":"1077","content":"

1. Introduction<\/h1>\n\n\n\n
With this feature, you can view data related to the day, including the number of new sessions today, the number of sessions in process, the number of online customer service, and you can also view the session volume trends over the time period you set.<\/p>\n\n\n\n

2. Instruction<\/h1>\n\n\n\n

2.1 View the day\u2019s service data<\/h3>\n\n\n\n
You can view the number of new sessions, the number of sessions in process, and the number of online customer service for the day.<\/p>\n\n\n\n
<\/p>

2.2 View the trend<\/h3>\n\n\n\n
You can view session volume trends for the time period you set, and you can also choose to view trends by hour or day.<\/p>\n\n\n\n
Note:<\/strong> To view hourly data, the set date range cannot exceed seven days.<\/p>\n\n\n\n
<\/p>

3. Frequently Asked Questions<\/h1>\n\n\n\n
1\uff09 Q\uff1aWhen was the \u201cToday\u2019s new session count\u201d data updated?<\/p>\n\n\n\n
A\uff1aThis data is updated on an hourly basis. Session volume trends also update the data hourly.<\/p>","pure_content":"1. Introduction\n\n\n\nWith this feature, you can view data related to the day, including the number of new sessions today, the number of sessions in process, the number of online customer service, and you can also view the session volume trends over the time period you set.\n\n\n\n2. Instruction\n\n\n\n2.1 View the day\u2019s service data\n\n\n\nYou can view the number of new sessions, the number of sessions in process, and the number of online customer service for the day.\n\n\n\n2.2 View the trend\n\n\n\nYou can view session volume trends for the time period you set, and you can also choose to view trends by hour or day.\n\n\n\nNote: To view hourly data, the set date range cannot exceed seven days.\n\n\n\n3. Frequently Asked Questions\n\n\n\n1\uff09 Q\uff1aWhen was the \u201cToday\u2019s new session count\u201d data updated?\n\n\n\nA\uff1aThis data is updated on an hourly basis. Session volume trends also update the data hourly.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304059","update_time":"1679304437"},"pure_content":"1. Introduction\n\n\n\nWith this feature, you can view data related to the day, including the number of new sessions today, the number of sessions in process, the number of online customer service, and yo"}],"content":{"icon":"","desc":"","content_id":"1075","add_time":"1679304058","update_time":"1679304058","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}

1. Introduction<\/h1>\n\n\n\nWith this feature, you can view session logs, and quality check and review them to help you better manage your sessions and improve their quality.<\/p>\n\n\n\n

2. Instruction<\/h1>\n\n\n\n

2.2 Filter Sessions<\/h3>\n\n\n\nSearch for session records by contact name, QA rating (only records with ratings), session tags, user ratings, and other criteria in the search bar at the top of the page to filter out session records.<\/p>\n\n\n\n<\/p>

2.3 Export Sessions<\/h3>\n\n\n\nIf you want to export the session information, click \u201cExport\u201d to export the session records you checked or the last 2000 sessions.<\/p>\n\n\n\n<\/p>

1. Introduction<\/h1>\n\n\n\nWith this feature, you can view data related to the day, including the number of new sessions today, the number of sessions in process, the number of online customer service, and you can also view the session volume trends over the time period you set.<\/p>\n\n\n\n

2. Instruction<\/h1>\n\n\n\n

2.1 View the day\u2019s service data<\/h3>\n\n\n\nYou can view the number of new sessions, the number of sessions in process, and the number of online customer service for the day.<\/p>\n\n\n\n<\/p>

2.2 View the trend<\/h3>\n\n\n\nYou can view session volume trends for the time period you set, and you can also choose to view trends by hour or day.<\/p>\n\n\n\nNote:<\/strong> To view hourly data, the set date range cannot exceed seven days.<\/p>\n\n\n\n<\/p>

1. Introduction<\/h1>\n\n\n\n
With this feature, you can view session logs, and quality check and review them to help you better manage your sessions and improve their quality.<\/p>\n\n\n\n

2.2 Filter Sessions<\/h3>\n\n\n\n
Search for session records by contact name, QA rating (only records with ratings), session tags, user ratings, and other criteria in the search bar at the top of the page to filter out session records.<\/p>\n\n\n\n
<\/p>

2.3 Export Sessions<\/h3>\n\n\n\n
If you want to export the session information, click \u201cExport\u201d to export the session records you checked or the last 2000 sessions.<\/p>\n\n\n\n
<\/p>

1. Introduction<\/h1>\n\n\n\n
With this feature, you can view data related to the day, including the number of new sessions today, the number of sessions in process, the number of online customer service, and you can also view the session volume trends over the time period you set.<\/p>\n\n\n\n

2.1 View the day\u2019s service data<\/h3>\n\n\n\n
You can view the number of new sessions, the number of sessions in process, and the number of online customer service for the day.<\/p>\n\n\n\n
<\/p>

2.2 View the trend<\/h3>\n\n\n\n
You can view session volume trends for the time period you set, and you can also choose to view trends by hour or day.<\/p>\n\n\n\n
Note:<\/strong> To view hourly data, the set date range cannot exceed seven days.<\/p>\n\n\n\n
<\/p>