1. 【Contacts】My Customers

At [Contacts], the [My Customers] data section is now added. Under this section, supervisors can view the records of all customers received by customer service. Customer service staff can view the list of customers they have received.

Usage scenarios：Customer service staff can view the list of customers they have received, maintain customer resources and follow up with customers on a regular basis, and prevent the phenomenon of order grabbing between different customer services.

2. Automation Enhancement

2.1 New [country/region] condition

At [Automation], when selecting [Condition], you can now select the [Country/Region] condition.
Note: This condition temporarily supports the chat plugin channel, and other channel users will only trigger the process of not matching the condition.

Usage scenarios: Different processes can be triggered for visitors from specific countries/regions to better fit your different business scenarios.

2.2 New [Quick Reply] action

At [Automation], when you select [Action], you can now select [Quick Reply].
Note: This action is temporarily supported by the chat plugin.

Usage scenario: It guides users to solve their initial doubts on their own. The display in this chat window is more beautiful than the button in the [Send Message] action.

3. WhatsApp sub-accounts

At [Settings] – [Channels], when integrating WhatsApp, SaleSmartly now supports the opening of the WhatsApp Business API number provided by the SaleSmartly platform. Only a pre-deposit is required, and its pre-deposit amount will be used to send and receive WhatsApp messages and platform number rental fees (fees are officially charged), and you can also see the consumption amount.

Note: If you need to open a WhatsApp platform number, please contact our customer service!

使用场景：没有WhatsApp Business API号？准备审核材料太麻烦？审核时间一个多月？使用我们平台提供的WhatsApp商业号码，无须审核，不用半天时间，即可收发WhatsApp消息，让您快速商用WhatsApp。

4. Ban Facebook visitors

At [Inbox], we now support banning visitors from Messenger and Facebook homepage post comments on the SaleSmartly platform. If you ban a user from the Messenger channel, the user can continue to send messages to you on Messenger, but on SaleSmartly, you will no longer receive their messages and will send and receive messages normally after removal; if you ban a user from the FB post comment channel, the user can continue to send comments on your home post, but Salesmartly can achieve automatically hide each subsequent comment message sent by them.

Note: At [Contact] or [Conversation], you can also “Add to Blacklist”; similarly, you can also remove visitors from the blacklist at [Contact] and [Conversation].

Usage scenario: It can be used to ban users with malicious harassment and bad comments on Messenger or Facebook homepage post comments.

5. Recognition of visitor language

At [Inbox], in the interface of chatting with customers, it now supports recognizing visitors’ languages and translating them, and the recognized languages will be updated in the visitors’ languages.

Usage Scenario: Can’t read the message sent by the visitor? And do not know what language it is? Directly identify the language of messages sent by customers, which is very convenient.

6. Group conversation flow

At [ Contact ], when sending bulk messages, we now support sending conversation flow for Messenger channel users. After you click “Conversation Flow”, select the automation process, and then click “OK” to send a group message, it will follow the automation process you set, bypass the trigger of the corresponding process, and carry out the process after the trigger (including conditions and actions), and the user will automatically execute the subsequent branch process after participating in the interaction.

Usage Scenario: When you send bulk messages to users, you can choose to send a conversation flow to Messenger users (equivalent to sending an automated process), directly send and execute a series of SOP words and actions to quickly improve the efficiency of customer reach and conversion.

7. Optimize importing contacts

At [ Contact ], when importing users, you can now manually enter the user’s Email and WhatsApp information. One line represents one Email or WhatsApp number, and multiple Email or WhatsApp numbers can be imported by changing lines.

Note: When importing Email or WhatsApp numbers, the maximum number of lines should not exceed 20,000; when manually entering WhatsApp numbers, pay attention to bring the area code.

Usage Scenario: Use this feature to import contacts more easily and quickly.

8. Optimize filtering at [Inbox]

At [Inbox], it now supports filtering users based on specific accounts under specific channels, as well as filtering users based on visitor tags and cell phone numbers.

Usage scenario: Using this feature can help you filter to your target group more effectively and targeted in multiple dimensions such as channel, tag, cell phone number, etc.