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1. SaleSmartly added WeChat customer service channels<\/h2>
In the [Channel Integration], add the \u201cWeChat Customer Service\u201d channel. After the authorization is completed, SaleSmartly will automatically create a new customer service account for you in the background, and you will also create a new customer service account. After creating a customer service account, you can also click \u201cGet Link\u201d to experience WeChat customer service in the form of scanning code or link.
Usage scenario: After the WeChat customer service authorization is successful, you can receive WeChat customer messages at the SaleSmartly background and answer questions for visitors.<\/p>
$\"\"$ <\/p>

2. Plug-in integration portal configuration supports WeChat customer service<\/h2>
In [Channel Integration]-[Chat Plugin]-[Create\/Edit Chat Plugin]-[Integration Installation], the integration portal configuration adds WeChat customer service.
Usage scenario: After configuring the WeChat customer service integration portal, customers can click this portal to jump to the WeChat app for consultation, which is faster.<\/p>
$\"\"$ <\/p>

3. Adjust the structure of the user area on the right side of the live chat<\/h2>
The personal information column on the right side of SaleSmartly is optimized and subdivided into customer profiles, conversation information, and common words.
Usage scenarios: The right area distinguishes customer information, conversation information, and common phrases to improve the efficiency of information browsing. In addition, you can also check the relevant consultation phrases in the right column to help you quickly reply to customer FAQs.<\/p>
$\"\"$ <\/p>

4. Modified session tags are supported for ended sessions<\/h2>
In Session Management \u2013 Completed Session Details Page, you can now modify session tags and comments. At the top of the Session Management \u2013 Completed Sessions list, add the bulk Add Tags feature, and you can choose to append tags or override tags.
Usage scenario: When working on an ended session, you can modify and update the session tag for that session.<\/p>
$\"\"$ <\/p>

5. The Messenger channel supports sending audio<\/h2>
[Online chat] \u2013 [Messenger] channel supports sending audio, the audio file size is limited to 5M, and the voice duration is limited to 60 seconds.
Usage scenario: With this feature, you can upload an audio file and send it to your customers in the form of a voice strip.<\/p>
$\"\"$ <\/p>

6. After the account of the authorized homepage expires, the homepage cannot be opened<\/h2>
Add the \u201cFB Account Status\u201d field to the FB homepage list. When a FB account is banned, all Pages under the account will have a status of \u201cInactive\u201d, and the Messenger and Post Comment status under the Page will automatically switch to the \u201cOff\u201d state.
Usage scenario: When the authorized homepage account expires, you can view it directly in the homepage list so that you can reauthorize it.<\/p>
$\"\"$ <\/p>

7. Login logs<\/h2>
In Basic Settings, a new login log feature has been added, and when a team member logs in or out of the project, a record will be generated in the login log list.
Usage scenarios: With this feature, you can view team members\u2019 login\/logout records, so that you can monitor the security of your team project.<\/p>
$\"\"$ <\/p>

8. Automated labeling<\/h2>
In the automation process action, add the \u201cAdd Guest Tag\u201d action.
Use cases: Keywords that trigger automation can be used to automatically associate appropriate tags for visitors, and you can reply to and manage customers based on these tags.<\/p>
$\"\"$ <\/p>

9. Timeout did not reply to the new online prompt function<\/h2>
In the [Chat Settings] \u2013 [Customer Service New Message Reminder], the timeout not replied to the function of \u201cchat conversation marked red\u201d prompt, when the customer service does not reply to the visitor\u2019s new message within the specified time, the conversation will be marked in the [Online Chat] list, if there is no reply within 1 hour, the time will be exceeded, and if the reply is not answered for more than 1 hour, the \u201cTimeout\u201d flag will be displayed.
Usage scenario: When customer service is busy or customer consultation is large, enable this function to remind customer service to reply to customer messages in time to avoid missing replies.<\/p>
$\"\"$ <\/p>","pure_content":"1. SaleSmartly added WeChat customer service channelsIn the [Channel Integration], add the \u201cWeChat Customer Service\u201d channel. After the authorization is completed, SaleSmartly will automatically create a new customer service account for you in the background, and you will also create a new customer service account. After creating a customer service account, you can also click \u201cGet Link\u201d to experience WeChat customer service in the form of scanning code or link.Usage scenario: After the WeChat customer service authorization is successful, you can receive WeChat customer messages at the SaleSmartly background and answer questions for visitors.2. Plug-in integration portal configuration supports WeChat customer serviceIn [Channel Integration]-[Chat Plugin]-[Create\/Edit Chat Plugin]-[Integration Installation], the integration portal configuration adds WeChat customer service.Usage scenario: After configuring the WeChat customer service integration portal, customers can click this portal to jump to the WeChat app for consultation, which is faster.3. Adjust the structure of the user area on the right side of the live chatThe personal information column on the right side of SaleSmartly is optimized and subdivided into customer profiles, conversation information, and common words.Usage scenarios: The right area distinguishes customer information, conversation information, and common phrases to improve the efficiency of information browsing. In addition, you can also check the relevant consultation phrases in the right column to help you quickly reply to customer FAQs.4. Modified session tags are supported for ended sessionsIn Session Management \u2013 Completed Session Details Page, you can now modify session tags and comments. At the top of the Session Management \u2013 Completed Sessions list, add the bulk Add Tags feature, and you can choose to append tags or override tags.Usage scenario: When working on an ended session, you can modify and update the session tag for that session.5. The Messenger channel supports sending audio[Online chat] \u2013 [Messenger] channel supports sending audio, the audio file size is limited to 5M, and the voice duration is limited to 60 seconds.Usage scenario: With this feature, you can upload an audio file and send it to your customers in the form of a voice strip.6. After the account of the authorized homepage expires, the homepage cannot be openedAdd the \u201cFB Account Status\u201d field to the FB homepage list. When a FB account is banned, all Pages under the account will have a status of \u201cInactive\u201d, and the Messenger and Post Comment status under the Page will automatically switch to the \u201cOff\u201d state.Usage scenario: When the authorized homepage account expires, you can view it directly in the homepage list so that you can reauthorize it.7. Login logsIn Basic Settings, a new login log feature has been added, and when a team member logs in or out of the project, a record will be generated in the login log list.Usage scenarios: With this feature, you can view team members\u2019 login\/logout records, so that you can monitor the security of your team project.8. Automated labelingIn the automation process action, add the \u201cAdd Guest Tag\u201d action.Use cases: Keywords that trigger automation can be used to automatically associate appropriate tags for visitors, and you can reply to and manage customers based on these tags.9. Timeout did not reply to the new online prompt functionIn the [Chat Settings] \u2013 [Customer Service New Message Reminder], the timeout not replied to the function of \u201cchat conversation marked red\u201d prompt, when the customer service does not reply to the visitor\u2019s new message within the specified time, the conversation will be marked in the [Online Chat] list, if there is no reply within 1 hour, the time will be exceeded, and if the reply is not answered for more than 1 hour, the \u201cTimeout\u201d flag will be displayed.Usage scenario: When customer service is busy or customer consultation is large, enable this function to remind customer service to reply to customer messages in time to avoid missing replies.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304061","update_time":"1723624097"},"pure_content":"1. SaleSmartly added WeChat customer service channelsIn the [Channel Integration], add the \u201cWeChat Customer Service\u201d channel. After the authorization is completed, SaleSmartly will automatically creat"},{"id":"1085","string_id":"awaxOO","status":"1","parent_id":"1082","slug":"awaxOO","order":"0","name":"Product News \u2013 2023.02.06","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304062","add_time":"1679304062","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1085","content":"

Support for setting Google Translate API Key<\/h2>
Add translation settings in [Basic Settings]-[Chat Settings], and customers can access Google Translate by themselves.123789
If you need to configure Google API Key, please refer to the following help link to configure it: https:\/\/help.salesmartly.com\/?p=1791456
Usage scenario: If you already have Google Cloud Translation API, you can access it in the translation settings. After access, the system will no longer deduct the number of translated characters.<\/p>
$\"\"$ <\/p>

Automated node data statistics<\/h2>
Add a \u201cData\u201d button in the [Automation] \u2013 [Operation] section, click this button to enter the process data statistics page, which will count the number of triggers and the number of triggers for each process node.
Usage scenario: With this feature, you can understand the proportion of traffic to each automated process node and the visitor completion degree of the process, helping you acquire visitors<\/p>
$\"\"$ <\/p>

Mobile chat plugins support full screen<\/h2>
[Channel Integration]-[Create\/Edit Chat Plug-in]-[Plug-in Decoration], add mobile terminal chat window display, support mobile terminal plug-in chat window full or not full screen.
Usage scenario: When the mobile chat window is not full, reduce the sense of page jumping of visitors; When it is full, the visitor consultation is more immersive, the service experience is better, and you can choose whether the mobile chat window expands or not to cover the mobile phone screen according to your needs.<\/p>
$\"\"$ <\/p>

SaleSmartly supports access to YCloud<\/h2>
In [Channel Integration] \u2013 [WhatsApp] \u2013 [Add Business API Number], add \u201cYCloud\u201d commercial API agent channel, the access process of the new agent YCloud is simpler than Twilio, users only need to fill in the YCloud API Key, the system will automatically synchronize the WABA\/number you added on the YCloud platform, and you can process WhatsApp chat messages and message broadcasting after synchronization.<\/p>
Usage scenario: When you create a business API number, you can choose the desired agent according to your preferences; By connecting to the agent YCloud, your authorization steps are simplified.<\/p>
$\"\"$ <\/p>

Telegram channels support group chats\/channels<\/h2>
The SaleSmartly backend now supports Telegram channels for group chats or channel broadcasts. Simply add your Telegram bot to the corresponding groups and channels and make it an administrator.<\/p>
Usage scenarios: When you integrate telegram in SaleSmartly, you can receive\/send group and channel messages through Telegram bots in the background, which is convenient for managing your groups and channels, and better interacting and marketing with customers.<\/p>
$\"\"$ <\/p>

Bulk mailing supports authorized mailboxes<\/h2>
In the [Customer List] \u2013 [Mass Email], the \u201cDirect Mass Mail\u201d function has been added, through this function, users can use the authorized email account to send mass mail, and the sending target must be the contact person corresponding to the email account.<\/p>
Note: If the contact does not have an email account, re-import the email account in [Contact Import].<\/strong><\/p>
Usage scenarios: With this feature, when you use an authorized email account for mass email marketing, you can reduce the chance of marketing emails entering the trash bin and increase the marketing reach rate.<\/p>
$\"\"$ <\/p>

The chat plugin sidebar supports modifying copywriting<\/h2>
In [Channel Integration]-[Chat Plugin]-[Plug-in Decoration], the \u201cEdit Sidebar Copywriting\u201d function has been added.<\/p>
Usage scenario: With this feature, you can customize and edit the chat plug-in sidebar copy according to your needs.<\/p>
$\"\"$ <\/p>
Automate the action of sending invitations<\/h2>
In Automation \u2013 New \/ Edit Automation Process \u2013 Actions, add the Invite Evaluation action. (Note: This feature currently only supports chat plugins.) \uff09<\/p>
Usage scenario: If you create the \u201cEnd Session Auto Review\u201d process, when the session ends, the system automatically sends \u201cInvitation Review\u201d to your customers without manually clicking \u201cInvite Review\u201d, which is more convenient and faster.<\/p>
$\"\"$ <\/p>
Automation supports triggering multiple web pages<\/h2>
In [Automation]-[Create\/Edit Automation Process]-[Trigger]-[Visit Specific Page], you can enter multiple URLs and set fuzzy match or exact match. When a customer visits, the current automated process is triggered.<\/p>
Use case: When there are multiple website pages, you can add them to the same trigger without having to create a new automated process.<\/p>
$\"\"$ <\/p>
Mobile supports single message reply<\/h2>
When replying to a message using mobile, long press the guest message to make a message reference.<\/p>
Usage scenario: With this function, you can quote a message from a visitor on the mobile terminal and make a targeted reply, improving the communication efficiency of both parties.<\/p>
$\"\"$ <\/p>","pure_content":"Support for setting Google Translate API KeyAdd translation settings in [Basic Settings]-[Chat Settings], and customers can access Google Translate by themselves.123789If you need to configure Google API Key, please refer to the following help link to configure it: https:\/\/help.salesmartly.com\/?p=1791456Usage scenario: If you already have Google Cloud Translation API, you can access it in the translation settings. After access, the system will no longer deduct the number of translated characters.Automated node data statisticsAdd a \u201cData\u201d button in the [Automation] \u2013 [Operation] section, click this button to enter the process data statistics page, which will count the number of triggers and the number of triggers for each process node.Usage scenario: With this feature, you can understand the proportion of traffic to each automated process node and the visitor completion degree of the process, helping you acquire visitorsMobile chat plugins support full screen[Channel Integration]-[Create\/Edit Chat Plug-in]-[Plug-in Decoration], add mobile terminal chat window display, support mobile terminal plug-in chat window full or not full screen.Usage scenario: When the mobile chat window is not full, reduce the sense of page jumping of visitors; When it is full, the visitor consultation is more immersive, the service experience is better, and you can choose whether the mobile chat window expands or not to cover the mobile phone screen according to your needs.SaleSmartly supports access to YCloudIn [Channel Integration] \u2013 [WhatsApp] \u2013 [Add Business API Number], add \u201cYCloud\u201d commercial API agent channel, the access process of the new agent YCloud is simpler than Twilio, users only need to fill in the YCloud API Key, the system will automatically synchronize the WABA\/number you added on the YCloud platform, and you can process WhatsApp chat messages and message broadcasting after synchronization.Usage scenario: When you create a business API number, you can choose the desired agent according to your preferences; By connecting to the agent YCloud, your authorization steps are simplified.Telegram channels support group chats\/channelsThe SaleSmartly backend now supports Telegram channels for group chats or channel broadcasts. Simply add your Telegram bot to the corresponding groups and channels and make it an administrator.Usage scenarios: When you integrate telegram in SaleSmartly, you can receive\/send group and channel messages through Telegram bots in the background, which is convenient for managing your groups and channels, and better interacting and marketing with customers.Bulk mailing supports authorized mailboxesIn the [Customer List] \u2013 [Mass Email], the \u201cDirect Mass Mail\u201d function has been added, through this function, users can use the authorized email account to send mass mail, and the sending target must be the contact person corresponding to the email account.Note: If the contact does not have an email account, re-import the email account in [Contact Import].Usage scenarios: With this feature, when you use an authorized email account for mass email marketing, you can reduce the chance of marketing emails entering the trash bin and increase the marketing reach rate.The chat plugin sidebar supports modifying copywritingIn [Channel Integration]-[Chat Plugin]-[Plug-in Decoration], the \u201cEdit Sidebar Copywriting\u201d function has been added.Usage scenario: With this feature, you can customize and edit the chat plug-in sidebar copy according to your needs.Automate the action of sending invitationsIn Automation \u2013 New \/ Edit Automation Process \u2013 Actions, add the Invite Evaluation action. (Note: This feature currently only supports chat plugins.) \uff09Usage scenario: If you create the \u201cEnd Session Auto Review\u201d process, when the session ends, the system automatically sends \u201cInvitation Review\u201d to your customers without manually clicking \u201cInvite Review\u201d, which is more convenient and faster.Automation supports triggering multiple web pagesIn [Automation]-[Create\/Edit Automation Process]-[Trigger]-[Visit Specific Page], you can enter multiple URLs and set fuzzy match or exact match. When a customer visits, the current automated process is triggered.Use case: When there are multiple website pages, you can add them to the same trigger without having to create a new automated process.Mobile supports single message replyWhen replying to a message using mobile, long press the guest message to make a message reference.Usage scenario: With this function, you can quote a message from a visitor on the mobile terminal and make a targeted reply, improving the communication efficiency of both parties.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304062","update_time":"1723624687"},"pure_content":"Support for setting Google Translate API KeyAdd translation settings in [Basic Settings]-[Chat Settings], and customers can access Google Translate by themselves.123789If you need to configure Google"},{"id":"1086","string_id":"I5vAdV","status":"1","parent_id":"1082","slug":"I5vAdV","order":"0","name":"Product News-2022.12.27","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304062","add_time":"1679304062","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1086","content":"
1. Official account notification optimization<\/h2>\n\n\n\n
After the user\u2019s account is bound to WeChat, when a new message arrives, the WeChat official account will prompt the user with the customer name of the current message, the name of the channel to consult, the nature of the session (whether it has been\/has not been allocated), the source of the message, and the time of the message consultation.<\/p>\n\n\n\n
Use scenario:<\/strong> After this function is optimized, businesses can clearly grasp the basic information of visitors before the conversation, so as to better guide businesses to respond and improve the response efficiency.<\/p>\n\n\n\n
<\/p>\n\n\n
Note: The use of this function must be bound to the WeChat official account, if you are not bound to the WeChat official account, you can go to [Avatar]-[Account Information]-[WeChat Binding] to bind, after binding, the user can accept the new message notification.<\/strong><\/p>\n\n\n\n
<\/p>\n\n\n
2. Email supports automatic reply<\/h2>\n\n\n\n
In Automation \u2013 Create\/Edit Process, email automation supports keyword triggering; In addition, the sending channel can also support the selection of Email channel and other channels.<\/p>\n\n\n\n
\u2460 Select Email channel: for visitors to the Email channel, if the email user under the authorized email account triggers the automation, the email will be sent with the account<\/p>\n\n\n\n
\u2461 Select other channels as the original sending logic: visitors who have email in other channels, such as chat plug-ins, can be sent by email and sent by the system.<\/p>\n\n\n\n
Usage scenario:<\/strong> When a merchant processes some common content emails, it can be triggered by keywords to quickly reply to the emails.<\/p>\n\n\n\n
<\/p>\n\n\n
3. WhatsApp supports greetings with page links<\/h2>\n\n\n\n
In [Channel Integration] \u2013 [Chat Plug in] \u2013 [Create\/Edit Plug in] \u2013 [Integration Portal Configuration], the \u201cSend Page Link\u201d switch is added in WhatsApp integration. After it is enabled, visitors can be guided to send the current browsing page link when chatting through WhatsApp channel.<\/p>\n\n\n\n
Use scenario: With this function, merchants can master the visitor\u2019s browsing trajectory, better understand the customer\u2019s intentions, facilitate transactions, and improve the conversion rate.<\/p>\n\n\n\n
<\/p>\n\n\n
4. Cloud API supports automatic configuration of webhooks<\/h2>\n\n\n\n
In [Channel Integration] \u2013 [WhatsApp] \u2013 [Cloud API] \u2013 [Application Configuration], SalesSmartly now supports automatic configuration of webhooks. The merchants only need to fill in \u201cAppid\u201d, \u201cSecret\u201d, \u201cToken\u201d, \u201cBind BM ID\u201d and other information in the system background to automatically configure webhooks. When the access is successful, Salesmart will automatically pull the first 50 waba numbers. If the number exceeds 50, it will not be automatically pulled. You must manually click the Synchronize Number button. After the synchronization is successful, it can be used normally.<\/p>\n\n\n\n
Usage scenario: <\/strong>With this function, businesses do not need to manually pull webhooks, which is more convenient. After the automatic configuration of webhook is successful, the merchant clicks to enable the corresponding number, and then selects the corresponding cloud api number to import contacts, broadcast messages, and chat.<\/p>\n\n\n\n
<\/p>\n\n\n
5. WhatsApp template optimization<\/h2>\n\n\n\n
In [Mass Delivery Plan] \u2013 [Mass Message Delivery] \u2013 [WS Template Application], SalesSmartly removes the template sample input box and adds the preview function. When you enter the corresponding template content in the left content input box, the right preview will synchronously display the template sending effect.<\/p>\n\n\n\n
Usage scenario:<\/strong> With this function, merchants can preview the sending effect of templates when applying templates. The interface is more intuitive and the operation is more convenient.<\/p>\n\n\n\n
<\/p>\n\n\n
6. Support the removal of single FAQ<\/h2>\n\n\n\n
Add \u201cEnabled Status\u201d in the [Automation] \u2013 [Knowledge Base] \u2013 FAQ list. You can enable or disable a FAQ by yourself. After disabling, this FAQ will be removed from the shelf and can no longer be used.<\/p>\n\n\n\n
Usage scenario:<\/strong> With this function, businesses can use a single FAQ on the shelf or modify or change it off the shelf without affecting the normal use of other FAQs, helping businesses better manage their knowledge base.<\/p>\n\n\n\n
<\/p>\n\n\n
7. Support the display of session ID<\/h2>\n\n\n\n
In [Online Chat] \u2013 [Personal Information Bar], add a new session ID, which can be used for filtering in the session management.<\/p>\n\n\n\n
Usage scenario: <\/strong>When the same contact exists but different session records exist, using this ID, businesses can quickly distinguish different session records, so as to better screen, view and inspect sessions.<\/p>\n\n\n\n
<\/p>\n\n\n
8. Facebook homepage optimization<\/h2>\n\n\n\n
\uff081\uff09Authorized fb link supports the configuration of automatic channel activation<\/h3>\n\n\n\n
In [Channel Integration] \u2013 [Messenger&Comments] \u2013 [Facebook Home Page] \u2013 [Authorized FB Account], users can click [Copy Authorization Link] and select the channel automatically opened after authorization.<\/p>\n\n\n\n
Usage scenario:<\/strong> With this function, merchants can directly authorize the FB account in any browser that has not logged in to SalesSmartly, and they can also automatically open Messenger chat or post comment permissions after selecting authorization, which is more convenient.<\/p>\n\n\n\n
<\/p>\n\n\n
(2) SaleSmarly supports pull home page api<\/h3>\n\n\n\n
SaleSmarly now supports the pull home page api. Users who need it can go to [Channel Integration] \u2013 [Messenger&Comments] \u2013 [Facebook Home Page] \u2013 [Authorized FB Account] to get it.<\/p>\n\n\n\n
Usage scenario: With this function, businesses can access the Api of the home page and obtain the list data of your authorized FB public home page, facilitating the data connection between the business self built system and SalesSmartly.<\/p>\n\n\n\n
<\/p>\n\n\n
\uff083\uff09The Facebook homepage has added \u201cSet Welcome Message\u201d and \u201cBatch Set Welcome Message\u201d functions.<\/h3>\n\n\n\n
In [Channel Integration] \u2013 [Messenger&Comments] \u2013 [FB Home Page], \u201cSet Welcome Message\u201d and \u201cBatch Set Welcome Message\u201d functions are added. You can directly set welcome message for the home page in Facebook Home Page Management.<\/p>\n\n\n\n
Usage scenario: With this function, businesses can customize different or the same welcome message for each home page to provide a better consultation experience and shorten the communication distance with visitors.<\/p>\n\n\n\n
<\/p>","pure_content":"1. Official account notification optimization\n\n\n\nAfter the user\u2019s account is bound to WeChat, when a new message arrives, the WeChat official account will prompt the user with the customer name of the current message, the name of the channel to consult, the nature of the session (whether it has been\/has not been allocated), the source of the message, and the time of the message consultation.\n\n\n\nUse scenario: After this function is optimized, businesses can clearly grasp the basic information of visitors before the conversation, so as to better guide businesses to respond and improve the response efficiency.\n\n\n\n\n\n\nNote: The use of this function must be bound to the WeChat official account, if you are not bound to the WeChat official account, you can go to [Avatar]-[Account Information]-[WeChat Binding] to bind, after binding, the user can accept the new message notification.\n\n\n\n\n\n\n2. Email supports automatic reply\n\n\n\nIn Automation \u2013 Create\/Edit Process, email automation supports keyword triggering; In addition, the sending channel can also support the selection of Email channel and other channels.\n\n\n\n\u2460 Select Email channel: for visitors to the Email channel, if the email user under the authorized email account triggers the automation, the email will be sent with the account\n\n\n\n\u2461 Select other channels as the original sending logic: visitors who have email in other channels, such as chat plug-ins, can be sent by email and sent by the system.\n\n\n\nUsage scenario: When a merchant processes some common content emails, it can be triggered by keywords to quickly reply to the emails.\n\n\n\n\n\n\n3. WhatsApp supports greetings with page links\n\n\n\nIn [Channel Integration] \u2013 [Chat Plug in] \u2013 [Create\/Edit Plug in] \u2013 [Integration Portal Configuration], the \u201cSend Page Link\u201d switch is added in WhatsApp integration. After it is enabled, visitors can be guided to send the current browsing page link when chatting through WhatsApp channel.\n\n\n\nUse scenario: With this function, merchants can master the visitor\u2019s browsing trajectory, better understand the customer\u2019s intentions, facilitate transactions, and improve the conversion rate.\n\n\n\n\n\n\n4. Cloud API supports automatic configuration of webhooks\n\n\n\nIn [Channel Integration] \u2013 [WhatsApp] \u2013 [Cloud API] \u2013 [Application Configuration], SalesSmartly now supports automatic configuration of webhooks. The merchants only need to fill in \u201cAppid\u201d, \u201cSecret\u201d, \u201cToken\u201d, \u201cBind BM ID\u201d and other information in the system background to automatically configure webhooks. When the access is successful, Salesmart will automatically pull the first 50 waba numbers. If the number exceeds 50, it will not be automatically pulled. You must manually click the Synchronize Number button. After the synchronization is successful, it can be used normally.\n\n\n\nUsage scenario: With this function, businesses do not need to manually pull webhooks, which is more convenient. After the automatic configuration of webhook is successful, the merchant clicks to enable the corresponding number, and then selects the corresponding cloud api number to import contacts, broadcast messages, and chat.\n\n\n\n\n\n\n5. WhatsApp template optimization\n\n\n\nIn [Mass Delivery Plan] \u2013 [Mass Message Delivery] \u2013 [WS Template Application], SalesSmartly removes the template sample input box and adds the preview function. When you enter the corresponding template content in the left content input box, the right preview will synchronously display the template sending effect.\n\n\n\nUsage scenario: With this function, merchants can preview the sending effect of templates when applying templates. The interface is more intuitive and the operation is more convenient.\n\n\n\n\n\n\n6. Support the removal of single FAQ\n\n\n\nAdd \u201cEnabled Status\u201d in the [Automation] \u2013 [Knowledge Base] \u2013 FAQ list. You can enable or disable a FAQ by yourself. After disabling, this FAQ will be removed from the shelf and can no longer be used.\n\n\n\nUsage scenario: With this function, businesses can use a single FAQ on the shelf or modify or change it off the shelf without affecting the normal use of other FAQs, helping businesses better manage their knowledge base.\n\n\n\n\n\n\n7. Support the display of session ID\n\n\n\nIn [Online Chat] \u2013 [Personal Information Bar], add a new session ID, which can be used for filtering in the session management.\n\n\n\nUsage scenario: When the same contact exists but different session records exist, using this ID, businesses can quickly distinguish different session records, so as to better screen, view and inspect sessions.\n\n\n\n\n\n\n8. Facebook homepage optimization\n\n\n\n\uff081\uff09Authorized fb link supports the configuration of automatic channel activation\n\n\n\nIn [Channel Integration] \u2013 [Messenger&Comments] \u2013 [Facebook Home Page] \u2013 [Authorized FB Account], users can click [Copy Authorization Link] and select the channel automatically opened after authorization.\n\n\n\nUsage scenario: With this function, merchants can directly authorize the FB account in any browser that has not logged in to SalesSmartly, and they can also automatically open Messenger chat or post comment permissions after selecting authorization, which is more convenient.\n\n\n\n\n\n\n(2) SaleSmarly supports pull home page api\n\n\n\nSaleSmarly now supports the pull home page api. Users who need it can go to [Channel Integration] \u2013 [Messenger&Comments] \u2013 [Facebook Home Page] \u2013 [Authorized FB Account] to get it.\n\n\n\nUsage scenario: With this function, businesses can access the Api of the home page and obtain the list data of your authorized FB public home page, facilitating the data connection between the business self built system and SalesSmartly.\n\n\n\n\n\n\n\uff083\uff09The Facebook homepage has added \u201cSet Welcome Message\u201d and \u201cBatch Set Welcome Message\u201d functions.\n\n\n\nIn [Channel Integration] \u2013 [Messenger&Comments] \u2013 [FB Home Page], \u201cSet Welcome Message\u201d and \u201cBatch Set Welcome Message\u201d functions are added. You can directly set welcome message for the home page in Facebook Home Page Management.\n\n\n\nUsage scenario: With this function, businesses can customize different or the same welcome message for each home page to provide a better consultation experience and shorten the communication distance with visitors.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304062","update_time":"1679304472"},"pure_content":"1. Official account notification optimization\n\n\n\nAfter the user\u2019s account is bound to WeChat, when a new message arrives, the WeChat official account will prompt the user with the customer name of the"},{"id":"1087","string_id":"ixnAqL","status":"1","parent_id":"1082","slug":"ixnAqL","order":"0","name":"Product News -2022.11.28","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304062","add_time":"1679304062","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1087","content":"
1. Email import contact templates support filling in labels\/notes<\/h2>\n\n\n\n
In Contacts-Import, when you use an email address to import contacts, the import template supports filling in the values of the label and comment fields.<\/p>\n\n\n\n
Usage scenario:<\/strong> With this function, merchants can import tags and notes at the same time when importing contacts, which does not require additional operations, making it more convenient and faster.<\/p>\n\n\n\n
<\/p>
2. Increase the number of sorting in the message filter bar<\/h2>\n\n\n\n
In the [Live Chat] message filter bar, the system will sort the accounts in the channel by the number of sessions. Channel accounts can be automatically sorted by the number of message sessions.<\/p>\n\n\n\n
Usage scenarios: <\/strong>Using this function, merchants can quickly grasp the number of sessions of each account in each channel, and make the next step of the customer service reception task accordingly.<\/p>\n\n\n\n
<\/p>
3. Online chat personal information column optimization<\/h2>\n\n\n\n
In the [Online Chat]-[Personal Information column], the Facebook channel added the homepage note display, and the WhatsApp channel added the number display.<\/p>\n\n\n\n
Usage scenarios: <\/strong>With this feature, when there are many Facebook pages or WHatsApp numbers, merchants can quickly understand the channel entry path and consumption preferences of visitors, and better help merchants have chat conversations with visitors.<\/p>\n\n\n\n
<\/p>
4. The chat session information bar supports displaying the session status<\/h2>\n\n\n\n
Add \u201cSession Status\u201d at the bottom of the online chat session information bar to automatically classify the conversation records of each agent, \u201cActive Sessions\u201d is a conversation that contains messages exchanged within the past 7 days, and more than 7 days are automatically classified as \u201cSleeping Sessions\u201d.<\/p>\n\n\n\n
Usage scenarios: <\/strong>Using this function, merchants can grasp the activity of visitor inquiries through session status, and understand the work status of team members and arrange customer service tasks for the next step.<\/p>\n\n\n\n
<\/p>
5. Support WhatsApp number package sales service<\/h2>\n\n\n\n
Salesmartly now supports WhatsApp number pack sales, which allows users to purchase number packs if needed.(1) WhatsApp number packages are available in two fee types \u2013 $8 and $10. In the $8 number package, each number merchant can initiate 50 sessions\/24H, and 1 number package merchant can send up to 100 sessions\/24H, and the user-initiated session is unlimited. In the $10 number package, each number merchant can initiate 250 sessions\/24H, and 1 number package merchant can send up to 500 sessions\/24H, and the user-initiated session is unlimited.(2) Each purchase supports the purchase of up to 5 number packs.(3) The self-service number buying function now only supports balance payment, if the balance is not enough, users can go to WhatsApp [recharge] to recharge.<\/p>\n\n\n\n
Usage scenario: <\/strong>Using this function, merchants can self-purchase platform numbers without any operation, saving time and effort and helping merchants change WhatsApp marketing.<\/p>\n\n\n\n
<\/p>
6. WS accounts support test sending messages<\/h2>\n\n\n\n
When the WS account is enabled, a new \u201cTest Account\u201d button is added in the operation bar, click this button, users can use this number to simulate a guest to send messages for testing, and the results of the simulation can be viewed in the [Live Chat] module.<\/p>\n\n\n\n
Note:<\/strong> This function can only be used if the following conditions are met: (1) the account is successfully opened; (2) The number status is valid.<\/strong><\/p>\n\n\n\n
Usage scenario: <\/strong>With this feature, merchants can quickly test the validity of the number by simulating sending a message after adding a WS number.<\/p>\n\n\n\n
<\/p>
7. Automation supports random branch triggering<\/h2>\n\n\n\n
Add a \u201crandom branch\u201d conditioner to Automated Process \u2013 Condition. When different visitors enter and trigger, the system randomly executes the automated processes connected behind each process branch.<\/p>\n\n\n\n
Usage scenarios: <\/strong>Using this function, merchants can achieve the purpose of dividing visitors, such as directing new visitors to different customer services, or sending different products to different visitors for exposure and drainage; In addition, this feature allows merchants to test and compare which responses are more efficient, and find the best way for merchants to have conversations with visitors.<\/p>\n\n\n\n
<\/p>
8. WS template application supports adding headers and footers<\/h2>\n\n\n\n
In the [Message Broadcast] \u2013 [WS Message Template] add, you can now add headers and footers.<\/p>\n\n\n\n
Usage scenarios: <\/strong>Through this function, merchants can add some additional information in the upcoming messages through page headers and footers, helping you better send messages and improve your message reach. For example, merchants can ask in the footer that the message sent will disturb customers, thereby reducing the frequency of user reports, thereby reducing the risk of WS number being blocked.<\/p>\n\n\n\n
<\/p>
9. Automatically delete invalid contacts<\/h2>\n\n\n\n
The SS system now supports automatic deletion of invalid contacts, and invalid contacts must meet the following conditions:(1) The source channel of the contact is the system plug-in;(2) The conversation initiated by the contact is 30 days ago;(3) the contact has not had another session for 30 days;(4) The contact does not have an email address or mobile phone numberWhen the above conditions are met, the invalid contact will be automatically deleted.<\/p>\n\n\n\n
Usage scenarios: <\/strong>Through this function, merchants can filter and filter contacts, such as using plug-ins to simulate sessions to generate virtual contacts, thereby helping merchants carry out further customer maintenance and management.<\/p>","pure_content":"1. Email import contact templates support filling in labels\/notes\n\n\n\nIn Contacts-Import, when you use an email address to import contacts, the import template supports filling in the values of the label and comment fields.\n\n\n\nUsage scenario: With this function, merchants can import tags and notes at the same time when importing contacts, which does not require additional operations, making it more convenient and faster.\n\n\n\n2. Increase the number of sorting in the message filter bar\n\n\n\nIn the [Live Chat] message filter bar, the system will sort the accounts in the channel by the number of sessions. Channel accounts can be automatically sorted by the number of message sessions.\n\n\n\nUsage scenarios: Using this function, merchants can quickly grasp the number of sessions of each account in each channel, and make the next step of the customer service reception task accordingly.\n\n\n\n3. Online chat personal information column optimization\n\n\n\nIn the [Online Chat]-[Personal Information column], the Facebook channel added the homepage note display, and the WhatsApp channel added the number display.\n\n\n\nUsage scenarios: With this feature, when there are many Facebook pages or WHatsApp numbers, merchants can quickly understand the channel entry path and consumption preferences of visitors, and better help merchants have chat conversations with visitors.\n\n\n\n4. The chat session information bar supports displaying the session status\n\n\n\nAdd \u201cSession Status\u201d at the bottom of the online chat session information bar to automatically classify the conversation records of each agent, \u201cActive Sessions\u201d is a conversation that contains messages exchanged within the past 7 days, and more than 7 days are automatically classified as \u201cSleeping Sessions\u201d.\n\n\n\nUsage scenarios: Using this function, merchants can grasp the activity of visitor inquiries through session status, and understand the work status of team members and arrange customer service tasks for the next step.\n\n\n\n5. Support WhatsApp number package sales service\n\n\n\nSalesmartly now supports WhatsApp number pack sales, which allows users to purchase number packs if needed.(1) WhatsApp number packages are available in two fee types \u2013 $8 and $10. In the $8 number package, each number merchant can initiate 50 sessions\/24H, and 1 number package merchant can send up to 100 sessions\/24H, and the user-initiated session is unlimited. In the $10 number package, each number merchant can initiate 250 sessions\/24H, and 1 number package merchant can send up to 500 sessions\/24H, and the user-initiated session is unlimited.(2) Each purchase supports the purchase of up to 5 number packs.(3) The self-service number buying function now only supports balance payment, if the balance is not enough, users can go to WhatsApp [recharge] to recharge.\n\n\n\nUsage scenario: Using this function, merchants can self-purchase platform numbers without any operation, saving time and effort and helping merchants change WhatsApp marketing.\n\n\n\n6. WS accounts support test sending messages\n\n\n\nWhen the WS account is enabled, a new \u201cTest Account\u201d button is added in the operation bar, click this button, users can use this number to simulate a guest to send messages for testing, and the results of the simulation can be viewed in the [Live Chat] module.\n\n\n\nNote: This function can only be used if the following conditions are met: (1) the account is successfully opened; (2) The number status is valid.\n\n\n\nUsage scenario: With this feature, merchants can quickly test the validity of the number by simulating sending a message after adding a WS number.\n\n\n\n7. Automation supports random branch triggering\n\n\n\nAdd a \u201crandom branch\u201d conditioner to Automated Process \u2013 Condition. When different visitors enter and trigger, the system randomly executes the automated processes connected behind each process branch.\n\n\n\nUsage scenarios: Using this function, merchants can achieve the purpose of dividing visitors, such as directing new visitors to different customer services, or sending different products to different visitors for exposure and drainage; In addition, this feature allows merchants to test and compare which responses are more efficient, and find the best way for merchants to have conversations with visitors.\n\n\n\n8. WS template application supports adding headers and footers\n\n\n\nIn the [Message Broadcast] \u2013 [WS Message Template] add, you can now add headers and footers.\n\n\n\nUsage scenarios: Through this function, merchants can add some additional information in the upcoming messages through page headers and footers, helping you better send messages and improve your message reach. For example, merchants can ask in the footer that the message sent will disturb customers, thereby reducing the frequency of user reports, thereby reducing the risk of WS number being blocked.\n\n\n\n9. Automatically delete invalid contacts\n\n\n\nThe SS system now supports automatic deletion of invalid contacts, and invalid contacts must meet the following conditions:(1) The source channel of the contact is the system plug-in;(2) The conversation initiated by the contact is 30 days ago;(3) the contact has not had another session for 30 days;(4) The contact does not have an email address or mobile phone numberWhen the above conditions are met, the invalid contact will be automatically deleted.\n\n\n\nUsage scenarios: Through this function, merchants can filter and filter contacts, such as using plug-ins to simulate sessions to generate virtual contacts, thereby helping merchants carry out further customer maintenance and management.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304062","update_time":"1679304478"},"pure_content":"1. Email import contact templates support filling in labels\/notes\n\n\n\nIn Contacts-Import, when you use an email address to import contacts, the import template supports filling in the values of the lab"},{"id":"1088","string_id":"JKVITE","status":"1","parent_id":"1082","slug":"JKVITE","order":"0","name":"Product News \u2013 2022.11.07","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304063","add_time":"1679304063","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1088","content":"
1. Add Facebook link to the conversation interface<\/h2>\n\n\n\n
In [Online Chat] \u2013 [Visitor Information Bar], add a link to the fb button. Users can click this button link to go to the Meta background.Usage scenario: With this function, businesses can directly go to the Meta background to search for this user, so that businesses can operate in the Meta background, learn more about customers, and better respond to customer needs.<\/p>\n\n\n\n
<\/p>
2. Import contact template optimization<\/h2>\n\n\n\n
In [Contact] \u2013 [Import], optimize the contact import template, and add fields such as WhatsApp account and label.Usage scenario: By optimizing the WhatsApp contact import template, merchants can flexibly assign WhatsApp related account numbers to contacts when importing as needed, and add corresponding tags to improve the import efficiency.<\/p>\n\n\n\n
<\/p>
3. Support hiding blocked WhatsApp numbers<\/h2>\n\n\n\n
In the [Settings] \u2013 [WhatsApp] platform number list filter, add a \u201cstatus\u201d filter, and filter the \u201cvalid\u201d, \u201cmarked\u201d and \u201cin configuration\u201d numbers by default, and filter and hide the banned WS numbers; Merchants can also filter the status according to their own needs.Usage scenario: With this function, merchants can filter and hide banned WS numbers and quickly identify the currently available valid numbers.<\/p>\n\n\n\n
<\/p>
4.The system background supports Thai language<\/h2>\n\n\n\n
Thai is added to the background language of the system, click to translate the page.Usage scenario: With this function, businesses whose native language is Thai can reduce the trouble caused by language barriers when using the system.<\/p>\n\n\n\n
<\/p>
5.Cloud api support application template<\/h2>\n\n\n\n
In [Message Broadcast] \u2013 [WS Message Template], it is now supported to use the cloud API account to apply for message templateUsage scenario: With this function, merchants can not only apply for message templates using platform numbers, but also through cloud API numbers, providing merchants with more types of business account choices.<\/p>\n\n\n\n
<\/p>
6. WhatsApp Billing Details<\/h2>\n\n\n\n
In [Settings] \u2013 [WhatsApp] \u2013 [Platform No.], add a bill details button. Click this button to view Whatsapp consumption bill data.Note: This function only supports viewing the bill data after October 29.Usage scenario: With this function, merchants can understand the overall situation of WhatsApp consumption, daily details of WhatsApp consumption, and consumption details of a single WS number, so as to facilitate merchants\u2019 subsequent management of WhatsApp recharge and consumption.<\/p>\n\n\n\n
<\/p>
7. Statistics of channel fans<\/h2>\n\n\n\n
In the [Data Insight] module, add the \u201cChannel Analysis\u201d function. With this function, merchants can view the profile of subscriber data and daily growth trend of the Messenger channel, and subdivide the new fans on each public homepage, as well as the subscriber reception of customer service.Note: Merchants can also quickly understand and master the data related to new and old powders by turning off\/on the \u201cDisplay repeated fans\u201d switch.Use scenario:<\/p>\n\n\n\n
When placing Facebook homepage ads, merchants can view and track the fan intake and customer service reception of the public homepage in real time.<\/li>
It is applicable to the promotion and cooperation between advertisers and traffic owners. When Party A\u2019s customers hand over the Facebook public homepage to Party B for powder guiding, they can count the powder feeding data by day or hour to facilitate the two parties to check the drainage effect.<\/li><\/ol>
<\/p>
8. Add the \u201cCompany Name\u201d field to the retention form<\/h2>\n\n\n\n
When creating\/editing chat plug-ins, the Information Investigation Department adds the \u201cCompany Name\u201d field.Usage scenario: When the merchant is a B2B enterprise, this field can be used to help the merchant obtain the enterprise information of the opposite company, so that subsequent merchants can service it.<\/p>\n\n\n\n
<\/p>
9. Message broadcast added processed\/read<\/h2>\n\n\n\n
In the message broadcast details, the Processed\/Read tab list is added. The Processed People tab list mainly counts the number of the number that initiated the request, including the records in the status of Sent, Delivered, Read, and Failed to Send; The number of people read tab lists the number of people read after the message is sent.Use scenario: This function can help merchants quickly grasp the specific situation of message broadcasting and gain insight into the message broadcasting reach rate.<\/p>\n\n\n\n
<\/p>","pure_content":"1. Add Facebook link to the conversation interface\n\n\n\nIn [Online Chat] \u2013 [Visitor Information Bar], add a link to the fb button. Users can click this button link to go to the Meta background.Usage scenario: With this function, businesses can directly go to the Meta background to search for this user, so that businesses can operate in the Meta background, learn more about customers, and better respond to customer needs.\n\n\n\n2. Import contact template optimization\n\n\n\nIn [Contact] \u2013 [Import], optimize the contact import template, and add fields such as WhatsApp account and label.Usage scenario: By optimizing the WhatsApp contact import template, merchants can flexibly assign WhatsApp related account numbers to contacts when importing as needed, and add corresponding tags to improve the import efficiency.\n\n\n\n3. Support hiding blocked WhatsApp numbers\n\n\n\nIn the [Settings] \u2013 [WhatsApp] platform number list filter, add a \u201cstatus\u201d filter, and filter the \u201cvalid\u201d, \u201cmarked\u201d and \u201cin configuration\u201d numbers by default, and filter and hide the banned WS numbers; Merchants can also filter the status according to their own needs.Usage scenario: With this function, merchants can filter and hide banned WS numbers and quickly identify the currently available valid numbers.\n\n\n\n4.The system background supports Thai language\n\n\n\nThai is added to the background language of the system, click to translate the page.Usage scenario: With this function, businesses whose native language is Thai can reduce the trouble caused by language barriers when using the system.\n\n\n\n5.Cloud api support application template\n\n\n\nIn [Message Broadcast] \u2013 [WS Message Template], it is now supported to use the cloud API account to apply for message templateUsage scenario: With this function, merchants can not only apply for message templates using platform numbers, but also through cloud API numbers, providing merchants with more types of business account choices.\n\n\n\n6. WhatsApp Billing Details\n\n\n\nIn [Settings] \u2013 [WhatsApp] \u2013 [Platform No.], add a bill details button. Click this button to view Whatsapp consumption bill data.Note: This function only supports viewing the bill data after October 29.Usage scenario: With this function, merchants can understand the overall situation of WhatsApp consumption, daily details of WhatsApp consumption, and consumption details of a single WS number, so as to facilitate merchants\u2019 subsequent management of WhatsApp recharge and consumption.\n\n\n\n7. Statistics of channel fans\n\n\n\nIn the [Data Insight] module, add the \u201cChannel Analysis\u201d function. With this function, merchants can view the profile of subscriber data and daily growth trend of the Messenger channel, and subdivide the new fans on each public homepage, as well as the subscriber reception of customer service.Note: Merchants can also quickly understand and master the data related to new and old powders by turning off\/on the \u201cDisplay repeated fans\u201d switch.Use scenario:\n\n\n\nWhen placing Facebook homepage ads, merchants can view and track the fan intake and customer service reception of the public homepage in real time.It is applicable to the promotion and cooperation between advertisers and traffic owners. When Party A\u2019s customers hand over the Facebook public homepage to Party B for powder guiding, they can count the powder feeding data by day or hour to facilitate the two parties to check the drainage effect.8. Add the \u201cCompany Name\u201d field to the retention form\n\n\n\nWhen creating\/editing chat plug-ins, the Information Investigation Department adds the \u201cCompany Name\u201d field.Usage scenario: When the merchant is a B2B enterprise, this field can be used to help the merchant obtain the enterprise information of the opposite company, so that subsequent merchants can service it.\n\n\n\n9. Message broadcast added processed\/read\n\n\n\nIn the message broadcast details, the Processed\/Read tab list is added. The Processed People tab list mainly counts the number of the number that initiated the request, including the records in the status of Sent, Delivered, Read, and Failed to Send; The number of people read tab lists the number of people read after the message is sent.Use scenario: This function can help merchants quickly grasp the specific situation of message broadcasting and gain insight into the message broadcasting reach rate.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304063","update_time":"1679304486"},"pure_content":"1. Add Facebook link to the conversation interface\n\n\n\nIn [Online Chat] \u2013 [Visitor Information Bar], add a link to the fb button. Users can click this button link to go to the Meta background.Usage sce"},{"id":"1089","string_id":"dycDgq","status":"1","parent_id":"1082","slug":"dycDgq","order":"0","name":"Product News \u2013 2022.10.12","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304063","add_time":"1679304063","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1089","content":"
1. Docking the WhatsApp Cloud API<\/h2>\n\n\n\n
In Settings \u2013 WhatsApp, the Cloud API Number tab is now added, which allows users to add WS numbers and use them to initiate conversations or broadcast messages.<\/p>\n\n\n\n
Usage scenarios: With this feature, merchants can open Cloud API permissions through WhatsApp official channels to obtain relevant account numbers, without having to obtain them through third-party channels, such as Twilio.<\/p>\n\n\n\n
<\/p>
2. WhatsApp application template optimization<\/h2>\n\n\n\n
In the [Message Broadcast] \u2013 [WS Message Template], when you apply for the WhatsApp template, the system will appear in a pop-up box showing the accounts that have submitted successfully and failed to submit, as well as the precautions for applying for the template.<\/p>\n\n\n\n
Use scenario: Using this function, merchants can timely understand the specific circumstances of the success and failure of the message template submission, so that the merchant can conduct the next step of screening the account reasons for the failed submission.<\/p>\n\n\n\n
<\/p>
3. WhatsApp modifies account information<\/h2>\n\n\n\n
In the [Settings] \u2013 [WhatsApp] section, account information modification of WhatsApp accounts is now supported.<\/p>\n\n\n\n
Use scenario: Using this function, merchants can modify the Avatar of WhatsApp accounts, and then when the message is sent in groups, the account will appear more formal and anthropomorphic, and improve the open rate of message broadcasting.<\/p>\n\n\n\n
<\/p>
4. WhatsApp account status display optimization<\/h2>\n\n\n\n
In the [Settings] \u2013 [WhatsApp] section, the status of tags and bans is now supported for displaying the account and the status is updated every hour.<\/p>\n\n\n\n
Use scenario: Through this function, the merchant can grasp the account status information in time, when the account is displayed and marked, the merchant does not send a group message according to the prompt, reducing the probability of the account being blocked; When the account is banned, the merchant can change the account in time for group messaging.<\/p>\n\n\n\n
<\/p>
5. WhatsApp supports self-service number rental<\/h2>\n\n\n\n
Salesmartly now supports WhatsApp number rental service, if users need, they can contact customer service for consultation.<\/p>\n\n\n\n
Note: Due to business adjustment, the number does not support bulk purchase, only supports bulk subscription (one number $10, more than 10 must be subscribed each time), the number belongs to the independent BM, please add WeChat consultation for details.<\/strong><\/p>\n\n\n\n
Use scenario: Using this function, merchants can self-open WhatsApp platform numbers without customer service, and can select the corresponding country code, which is convenient and fast, and improves access efficiency.<\/p>\n\n\n\n
<\/p>
6. Message broadcast supports timed sending<\/h2>\n\n\n\n
In [Message Broadcasting] \u2013 [Create Broadcast Plan], a new sending time function has been added, and timed sending is now supported.<\/p>\n\n\n\n
Use cases: With this feature, merchants can send messages to customers on special holidays or according to their own needs to improve marketing reach.<\/p>\n\n\n\n
<\/p>
7. Automatic allocation optimization<\/h2>\n\n\n\n
In the [Settings] \u2013 [Live Chat], a new \u201cAssign by customer service order\u201d option has been added.<\/p>\n\n\n\n
Use scenario: Using this function, merchants can assign sessions to them in the order of customer service agents, and customer service that is offline or exceeds the reception limit will not be automatically assigned, helping merchants to reasonably arrange customer service tasks and workload.<\/p>\n\n\n\n
<\/p>
8. Facebook reply supports FAQ function<\/h2>\n\n\n\n
In [Online Chat], FB post comments now support FAQ replies.Usage scenario: With this function, merchants can apply the existing scripts at the FB post comments to quickly reply to visitors\u2019 comments and improve the response efficiency of members.<\/p>\n\n\n\n
<\/p>
9. Unassigned sessions support viewing before accessing<\/h2>\n\n\n\n
In the [Settings] \u2013 [Live Chat], add a new view \u201cunassigned session\u201d switch button, after the button is enabled, support unassigned sessions to view and then access, members click the access session and then automatically jump to the assigned list; This feature is also supported on mobile. <\/p>\n\n\n\n
Usage scenarios: Using this function, members can first view the content of unassigned sessions, and then decide whether to reply according to the specific situation, such as when encountering spam information, they can choose not to access the session to improve customer service efficiency.<\/p>\n\n\n\n
<\/p>
10. Sending picture templates supports replacing pictures<\/h2>\n\n\n\n
\u2460 When the picture message template is selected in [Message Broadcast] \u2013 [Create Broadcast Plan], the picture can be replaced.\u2461 At [Online Chat], when the conversation has not been answered for more than 24 hours and the user selects the picture message template, the user can replace the picture.Usage scenario: With this function, merchants can change pictures as required in the selected picture message template, and can send new picture message templates based on the previous ones without any other operations, thus improving the operation efficiency.<\/p>\n\n\n\n
<\/p>","pure_content":"1. Docking the WhatsApp Cloud API\n\n\n\nIn Settings \u2013 WhatsApp, the Cloud API Number tab is now added, which allows users to add WS numbers and use them to initiate conversations or broadcast messages.\n\n\n\nUsage scenarios: With this feature, merchants can open Cloud API permissions through WhatsApp official channels to obtain relevant account numbers, without having to obtain them through third-party channels, such as Twilio.\n\n\n\n2. WhatsApp application template optimization\n\n\n\nIn the [Message Broadcast] \u2013 [WS Message Template], when you apply for the WhatsApp template, the system will appear in a pop-up box showing the accounts that have submitted successfully and failed to submit, as well as the precautions for applying for the template.\n\n\n\nUse scenario: Using this function, merchants can timely understand the specific circumstances of the success and failure of the message template submission, so that the merchant can conduct the next step of screening the account reasons for the failed submission.\n\n\n\n3. WhatsApp modifies account information\n\n\n\nIn the [Settings] \u2013 [WhatsApp] section, account information modification of WhatsApp accounts is now supported.\n\n\n\nUse scenario: Using this function, merchants can modify the Avatar of WhatsApp accounts, and then when the message is sent in groups, the account will appear more formal and anthropomorphic, and improve the open rate of message broadcasting.\n\n\n\n4. WhatsApp account status display optimization\n\n\n\nIn the [Settings] \u2013 [WhatsApp] section, the status of tags and bans is now supported for displaying the account and the status is updated every hour.\n\n\n\nUse scenario: Through this function, the merchant can grasp the account status information in time, when the account is displayed and marked, the merchant does not send a group message according to the prompt, reducing the probability of the account being blocked; When the account is banned, the merchant can change the account in time for group messaging.\n\n\n\n5. WhatsApp supports self-service number rental\n\n\n\nSalesmartly now supports WhatsApp number rental service, if users need, they can contact customer service for consultation.\n\n\n\nNote: Due to business adjustment, the number does not support bulk purchase, only supports bulk subscription (one number $10, more than 10 must be subscribed each time), the number belongs to the independent BM, please add WeChat consultation for details.\n\n\n\nUse scenario: Using this function, merchants can self-open WhatsApp platform numbers without customer service, and can select the corresponding country code, which is convenient and fast, and improves access efficiency.\n\n\n\n6. Message broadcast supports timed sending\n\n\n\nIn [Message Broadcasting] \u2013 [Create Broadcast Plan], a new sending time function has been added, and timed sending is now supported.\n\n\n\nUse cases: With this feature, merchants can send messages to customers on special holidays or according to their own needs to improve marketing reach.\n\n\n\n7. Automatic allocation optimization\n\n\n\nIn the [Settings] \u2013 [Live Chat], a new \u201cAssign by customer service order\u201d option has been added.\n\n\n\nUse scenario: Using this function, merchants can assign sessions to them in the order of customer service agents, and customer service that is offline or exceeds the reception limit will not be automatically assigned, helping merchants to reasonably arrange customer service tasks and workload.\n\n\n\n8. Facebook reply supports FAQ function\n\n\n\nIn [Online Chat], FB post comments now support FAQ replies.Usage scenario: With this function, merchants can apply the existing scripts at the FB post comments to quickly reply to visitors\u2019 comments and improve the response efficiency of members.\n\n\n\n9. Unassigned sessions support viewing before accessing\n\n\n\nIn the [Settings] \u2013 [Live Chat], add a new view \u201cunassigned session\u201d switch button, after the button is enabled, support unassigned sessions to view and then access, members click the access session and then automatically jump to the assigned list; This feature is also supported on mobile. \n\n\n\nUsage scenarios: Using this function, members can first view the content of unassigned sessions, and then decide whether to reply according to the specific situation, such as when encountering spam information, they can choose not to access the session to improve customer service efficiency.\n\n\n\n10. Sending picture templates supports replacing pictures\n\n\n\n\u2460 When the picture message template is selected in [Message Broadcast] \u2013 [Create Broadcast Plan], the picture can be replaced.\u2461 At [Online Chat], when the conversation has not been answered for more than 24 hours and the user selects the picture message template, the user can replace the picture.Usage scenario: With this function, merchants can change pictures as required in the selected picture message template, and can send new picture message templates based on the previous ones without any other operations, thus improving the operation efficiency.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304063","update_time":"1679304494"},"pure_content":"1. Docking the WhatsApp Cloud API\n\n\n\nIn Settings \u2013 WhatsApp, the Cloud API Number tab is now added, which allows users to add WS numbers and use them to initiate conversations or broadcast messages."},{"id":"1090","string_id":"BFxSIr","status":"1","parent_id":"1082","slug":"BFxSIr","order":"0","name":"Product News-2022.09.22","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304063","add_time":"1679304063","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1090","content":"
1. Check the scource of Messenger visitor<\/h2>\n\n\n\n
At [Online Chat], it now supports the display of visitor sources for visitors in the Messenger channel (note: there are mainly three types of visitor sources, namely advertisement, messenger link and Messenger chat plug-in).Usage scenario: With this function, businesses can identify the source channel of Messenger visitors, that is, how visitors enter and initiate a conversation.<\/p>\n\n\n\n
<\/p>\n\n\n
2. Quickly add account adjustment<\/h2>\n\n\n\n
In [Settings] \u2013 [Team] \u2013 [Add Member], merchants can now add internal members in the form of account name+password.Usage scenario: Through this operation, a merchant can quickly add members without using an email, and quickly add them to the member account under the current project. The member cannot create new projects. In addition, the administrator can reset the password of this account to facilitate employee account resignation and inheritance.<\/p>\n\n\n\n
<\/p>
3. Import contacts step by step<\/h2>\n\n\n\n
In [Data Insights] \u2013 [Contacts] \u2013 [Import], the steps for importing contacts have been optimized.Usage scenarios: During the process of importing contacts, merchants can view and confirm the import results, which improves the operation experience of importing WhatsApp number packages and mail packages in batches, so that you can accurately mass-send the target customers.<\/p>\n\n\n\n
<\/p>
4. Guest side new message support prompt tone<\/h2>\n\n\n\n
In [Settings] \u2013 [Online Chat] \u2013 [New Message Alert on Guest Client], add \u201cBrowser Alert Sound\u201d.Usage scenario: After this function is enabled, if the visitor receives a new message from the chat plug-in, he will be reminded by the browser prompt sound, which improves the communication efficiency between the merchant and the visitor.<\/p>\n\n\n\n
<\/p>
5. WhatsApp Template Management<\/h2>\n\n\n\n
In [Message Broadcast] \u2013 [WS Message Template] \u2013 [Add New Template], merchants can apply for a new WhatsApp message template, fill in the template content and submit it, and use it after official approval.-The template is submitted for official review, and can be passed within 1-5 minutes. Click the refresh button to synchronize the latest template status-If the template application is approved, please wait 5-10 minutes before sending the template to reduce the risk of sending failureUsage scenario: With this function, businesses can customize corresponding message templates according to their customer groups to improve marketing transformation efficiency.Note: The application for new message template supports both text and picture forms.<\/strong><\/p>\n\n\n\n
<\/p>\n\n\n
6. The allocated tab on the mobile terminal displays the unread quantity<\/h2>\n\n\n\n
In [Mobile] \u2013 [Allocated], tabs are now supported to display the number of unreads.Usage scenario: Using this function, merchants can check the number of unanswered messages in the assigned list and remind users to reply to messages.<\/p>\n\n\n\n
<\/p>\n\n\n
7. Keyword addition trigger limit<\/h2>\n\n\n\n
In Automation \u2013 Create\/Edit Process \u2013 Trigger \u2013 Keyword, add trigger limit. Keyword limit or, and are supported.Usage scenario: When the vendor selects this function during robot hosting, it can help the robot to more accurately respond to visitors\u2019 questions. For example, if you select \u201cgoods\u201d and \u201cpurchase\u201d as keywords, and set the condition of \u201cand\u201d for the keywords, when visitors trigger these two keywords at the same time, such as sending \u201cthis product is good, I want to buy\u201d, the corresponding automated process will be triggered and replied.<\/p>\n\n\n\n
<\/p>\n\n\n
8. The FB homepage adds customer service functions<\/h2>\n\n\n\n
In [Settings] \u2013 [Messenger&Comments] \u2013 [FB Home Page], add the customer service function, and you can also batch configure customer service.Usage scenario: With this function, it is convenient for merchants to manage and view the customer service of the FB homepage. At the same time, merchants can quickly configure the corresponding customer service for a single or multiple homepage in batches.<\/p>\n\n\n\n
<\/p>\n\n\n
9. Support remote operation<\/h2>\n\n\n\n
In [Settings] \u2013 [Project], remote technical services are now supported.Use scenario: When a merchant encounters a problem using the platform and cannot solve it by itself, this function can be used to authorize Salesmart technicians to access the project to help the merchant troubleshoot the problem.Note: After troubleshooting, users remember to turn<\/strong> off the authorization status.<\/p>\n\n\n\n
<\/p>
10. Online chat screening optimization<\/h2>\n\n\n\n
In Online Chat, the number of sessions corresponding to channels and accounts can be displayed, and account dimension search is supported.Usage scenario: With this function, merchants can view the number of sessions under each channel and account in real time. If you have too many accounts, you can search for accounts and view relevant sessions to improve filtering efficiency.Note: The total number of messages refers to the number of sessions that have enabled\/ disabled\/ deleted accounts, while the number of messages in each channel only counts the number of enabled\/ disabled sessions (excluding the data of deleted accounts).<\/strong><\/p>\n\n\n\n
<\/p>","pure_content":"1. Check the scource of Messenger visitor\n\n\n\nAt [Online Chat], it now supports the display of visitor sources for visitors in the Messenger channel (note: there are mainly three types of visitor sources, namely advertisement, messenger link and Messenger chat plug-in).Usage scenario: With this function, businesses can identify the source channel of Messenger visitors, that is, how visitors enter and initiate a conversation.\n\n\n\n\n\n\n2. Quickly add account adjustment\n\n\n\nIn [Settings] \u2013 [Team] \u2013 [Add Member], merchants can now add internal members in the form of account name+password.Usage scenario: Through this operation, a merchant can quickly add members without using an email, and quickly add them to the member account under the current project. The member cannot create new projects. In addition, the administrator can reset the password of this account to facilitate employee account resignation and inheritance.\n\n\n\n3. Import contacts step by step\n\n\n\nIn [Data Insights] \u2013 [Contacts] \u2013 [Import], the steps for importing contacts have been optimized.Usage scenarios: During the process of importing contacts, merchants can view and confirm the import results, which improves the operation experience of importing WhatsApp number packages and mail packages in batches, so that you can accurately mass-send the target customers.\n\n\n\n4. Guest side new message support prompt tone\n\n\n\nIn [Settings] \u2013 [Online Chat] \u2013 [New Message Alert on Guest Client], add \u201cBrowser Alert Sound\u201d.Usage scenario: After this function is enabled, if the visitor receives a new message from the chat plug-in, he will be reminded by the browser prompt sound, which improves the communication efficiency between the merchant and the visitor.\n\n\n\n5. WhatsApp Template Management\n\n\n\nIn [Message Broadcast] \u2013 [WS Message Template] \u2013 [Add New Template], merchants can apply for a new WhatsApp message template, fill in the template content and submit it, and use it after official approval.-The template is submitted for official review, and can be passed within 1-5 minutes. Click the refresh button to synchronize the latest template status-If the template application is approved, please wait 5-10 minutes before sending the template to reduce the risk of sending failureUsage scenario: With this function, businesses can customize corresponding message templates according to their customer groups to improve marketing transformation efficiency.Note: The application for new message template supports both text and picture forms.\n\n\n\n\n\n\n6. The allocated tab on the mobile terminal displays the unread quantity\n\n\n\nIn [Mobile] \u2013 [Allocated], tabs are now supported to display the number of unreads.Usage scenario: Using this function, merchants can check the number of unanswered messages in the assigned list and remind users to reply to messages.\n\n\n\n\n\n\n7. Keyword addition trigger limit\n\n\n\nIn Automation \u2013 Create\/Edit Process \u2013 Trigger \u2013 Keyword, add trigger limit. Keyword limit or, and are supported.Usage scenario: When the vendor selects this function during robot hosting, it can help the robot to more accurately respond to visitors\u2019 questions. For example, if you select \u201cgoods\u201d and \u201cpurchase\u201d as keywords, and set the condition of \u201cand\u201d for the keywords, when visitors trigger these two keywords at the same time, such as sending \u201cthis product is good, I want to buy\u201d, the corresponding automated process will be triggered and replied.\n\n\n\n\n\n\n8. The FB homepage adds customer service functions\n\n\n\nIn [Settings] \u2013 [Messenger&Comments] \u2013 [FB Home Page], add the customer service function, and you can also batch configure customer service.Usage scenario: With this function, it is convenient for merchants to manage and view the customer service of the FB homepage. At the same time, merchants can quickly configure the corresponding customer service for a single or multiple homepage in batches.\n\n\n\n\n\n\n9. Support remote operation\n\n\n\nIn [Settings] \u2013 [Project], remote technical services are now supported.Use scenario: When a merchant encounters a problem using the platform and cannot solve it by itself, this function can be used to authorize Salesmart technicians to access the project to help the merchant troubleshoot the problem.Note: After troubleshooting, users remember to turn off the authorization status.\n\n\n\n10. Online chat screening optimization\n\n\n\nIn Online Chat, the number of sessions corresponding to channels and accounts can be displayed, and account dimension search is supported.Usage scenario: With this function, merchants can view the number of sessions under each channel and account in real time. If you have too many accounts, you can search for accounts and view relevant sessions to improve filtering efficiency.Note: The total number of messages refers to the number of sessions that have enabled\/ disabled\/ deleted accounts, while the number of messages in each channel only counts the number of enabled\/ disabled sessions (excluding the data of deleted accounts).","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304063","update_time":"1679304501"},"pure_content":"1. Check the scource of Messenger visitor\n\n\n\nAt [Online Chat], it now supports the display of visitor sources for visitors in the Messenger channel (note: there are mainly three types of visitor sourc"},{"id":"1091","string_id":"fpalAB","status":"1","parent_id":"1082","slug":"fpalAB","order":"0","name":"Product News-2022.09.09","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304063","add_time":"1679304063","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1091","content":"
1. Session tag unread<\/h2>\n\n\n\n
In [Online Chat] \u2013 [Conversation List], it is now supported to mark unread conversations hosted by robots and assigned lists. If there are many conversations that need to be marked, batch marking is also possible.Usage scenario: If the merchant has viewed the visitor\u2019s conversation message, but cannot reply immediately because it is too busy, this operation can be used to mark the conversation as unread, which is convenient for subsequent processing of the unread conversation!<\/p>\n\n\n\n
<\/p>
2. Automation trigger limit<\/h2>\n\n\n\n
In [Automation] \u2013 [New flow] \u2013 [Trigger], select Visitor Timeout Not Replying\/Customer Service Timeout Not Replying\/Keywords, now supports trigger limit, you can choose to trigger once within 24 hours, each visitor only Trigger once or unlimited.Usage scenario: When the visitor\/customer service fails to reply to the message in time, the automated process will be triggered, but in a short period of time, the automation may be triggered multiple times, which is easy to cause disgust among visitors. Using \u201ctrigger limit\u201d can limit the number of automated executions and reduce Disruption to visitors.<\/p>\n\n\n\n
<\/p>
3. Mobile optimization<\/h2>\n\n\n\n
Added \u201cLabel\u201d and \u201cOffline\u201d state on the [Assigned] page of the applet; added the \u201cCountry\/Region\u201d option in the [Contacts list]; if the visitor replies to a message with both text and URL links, long press the message The URL can be copied directly.Usage scenarios: By improving the mini program\/App experience, it helps merchants to grasp visitor status in a timely manner and efficiently screen contacts.<\/p>\n\n\n\n
<\/p>
4.Quick reply optimization<\/h2>\n\n\n\n
In [Automation] -[New flow]- [Quick Reply] action, a new \u201cButton Resident\u201d switch is added.<\/p>\n\n\n\n
Note\uff1aThis feature only supports the use of chat plugins.<\/strong>Usage scenario: After the visitor clicks the button option in the plug-in chat window, the display tab can be kept, so that the visitor can continue to consult other questions by self-help.<\/p>\n\n\n\n
<\/p>
5. Message quote<\/h2>\n\n\n\n
In the [Chat Interface], a message quoting function is added, and the customer service can reply to the message by quoting the conversation (the chat plug-in is temporarily supported).Usage scenario: Customer service can quote a message from a visitor and make targeted responses to improve the efficiency of communication between the two parties.<\/p>\n\n\n\n
<\/p>\n\n\n\n
6. Instagram Drain Widget<\/h2>\n\n\n\n
In [Chat Plugin] \u2013 [Integration\/Installation], the Instagram display entry can be enabled, and users can configure the Instagram traffic drainage component through \u201cauthorized Instagram\u201d or \u201center account number\u201d.Usage scenario: When visitors browse the independent website, they can click the Instagram icon to jump to the Instagram homepage of the merchant, which can attract traffic and increase fans.<\/p>\n\n\n\n
<\/p>
7.Online chat tab adjustment<\/h2>\n\n\n\n
At [Online Chat], the tab of the conversation contact bar is adjusted from the original vertical mode to the horizontal mode.Usage scenario: After the online chat tab is adjusted, the visible area of the message list of the unassigned list and the robot-hosted list becomes larger, which is convenient for merchants to view related messages.<\/p>\n\n\n\n
<\/p>
8. Added new languages for chat plugins<\/h2>\n\n\n\n
In [Settings] \u2013 [Chat Plugins] \u2013 [Plugin Decoration], French, Portuguese, Arabic and Spanish are added to the plugin languages.Usage scenario: It is convenient for visitors from French, Portuguese and other language regions to understand the text of the dialog interface of the chat plug-in, so as to improve the favorability of visitors.<\/p>\n\n\n\n
<\/p>
9. Messenger over 7 days session can go to FB background to reply<\/h2>\n\n\n\n
In [Online Chat], for Messenger conversations over 7 days, you can now reply to the FB background inbox. Mobile also supports this feature.Usage scenarios: Merchants can either choose to reply messages to Messenger conversations for more than 7 days in the Salesmartly background, or they can choose to reply to the inbox in the FB background, and the reply method is more flexible.<\/p>\n\n\n\n
<\/p>
10. New messages on the guest side support beeps<\/h2>\n\n\n\n
In [Settings] \u2013 [Online Chat] \u2013 [Guest-side new message reminder], add \u201cBrowser beep\u201d.Usage scenario: After this function is enabled, the visitor will be reminded by the browser sound when receiving the new information replied by the merchant, which is convenient for the visitor to obtain and consult information in time, and improves the communication efficiency between the merchant and the visitor.<\/p>\n\n\n\n
<\/p>","pure_content":"1. Session tag unread\n\n\n\nIn [Online Chat] \u2013 [Conversation List], it is now supported to mark unread conversations hosted by robots and assigned lists. If there are many conversations that need to be marked, batch marking is also possible.Usage scenario: If the merchant has viewed the visitor\u2019s conversation message, but cannot reply immediately because it is too busy, this operation can be used to mark the conversation as unread, which is convenient for subsequent processing of the unread conversation!\n\n\n\n2. Automation trigger limit\n\n\n\nIn [Automation] \u2013 [New flow] \u2013 [Trigger], select Visitor Timeout Not Replying\/Customer Service Timeout Not Replying\/Keywords, now supports trigger limit, you can choose to trigger once within 24 hours, each visitor only Trigger once or unlimited.Usage scenario: When the visitor\/customer service fails to reply to the message in time, the automated process will be triggered, but in a short period of time, the automation may be triggered multiple times, which is easy to cause disgust among visitors. Using \u201ctrigger limit\u201d can limit the number of automated executions and reduce Disruption to visitors.\n\n\n\n3. Mobile optimization\n\n\n\nAdded \u201cLabel\u201d and \u201cOffline\u201d state on the [Assigned] page of the applet; added the \u201cCountry\/Region\u201d option in the [Contacts list]; if the visitor replies to a message with both text and URL links, long press the message The URL can be copied directly.Usage scenarios: By improving the mini program\/App experience, it helps merchants to grasp visitor status in a timely manner and efficiently screen contacts.\n\n\n\n4.Quick reply optimization\n\n\n\nIn [Automation] -[New flow]- [Quick Reply] action, a new \u201cButton Resident\u201d switch is added.\n\n\n\nNote\uff1aThis feature only supports the use of chat plugins.Usage scenario: After the visitor clicks the button option in the plug-in chat window, the display tab can be kept, so that the visitor can continue to consult other questions by self-help.\n\n\n\n5. Message quote\n\n\n\nIn the [Chat Interface], a message quoting function is added, and the customer service can reply to the message by quoting the conversation (the chat plug-in is temporarily supported).Usage scenario: Customer service can quote a message from a visitor and make targeted responses to improve the efficiency of communication between the two parties.\n\n\n\n\n\n\n\n6. Instagram Drain Widget\n\n\n\nIn [Chat Plugin] \u2013 [Integration\/Installation], the Instagram display entry can be enabled, and users can configure the Instagram traffic drainage component through \u201cauthorized Instagram\u201d or \u201center account number\u201d.Usage scenario: When visitors browse the independent website, they can click the Instagram icon to jump to the Instagram homepage of the merchant, which can attract traffic and increase fans.\n\n\n\n7.Online chat tab adjustment\n\n\n\nAt [Online Chat], the tab of the conversation contact bar is adjusted from the original vertical mode to the horizontal mode.Usage scenario: After the online chat tab is adjusted, the visible area of the message list of the unassigned list and the robot-hosted list becomes larger, which is convenient for merchants to view related messages.\n\n\n\n8. Added new languages for chat plugins\n\n\n\nIn [Settings] \u2013 [Chat Plugins] \u2013 [Plugin Decoration], French, Portuguese, Arabic and Spanish are added to the plugin languages.Usage scenario: It is convenient for visitors from French, Portuguese and other language regions to understand the text of the dialog interface of the chat plug-in, so as to improve the favorability of visitors.\n\n\n\n9. Messenger over 7 days session can go to FB background to reply\n\n\n\nIn [Online Chat], for Messenger conversations over 7 days, you can now reply to the FB background inbox. Mobile also supports this feature.Usage scenarios: Merchants can either choose to reply messages to Messenger conversations for more than 7 days in the Salesmartly background, or they can choose to reply to the inbox in the FB background, and the reply method is more flexible.\n\n\n\n10. New messages on the guest side support beeps\n\n\n\nIn [Settings] \u2013 [Online Chat] \u2013 [Guest-side new message reminder], add \u201cBrowser beep\u201d.Usage scenario: After this function is enabled, the visitor will be reminded by the browser sound when receiving the new information replied by the merchant, which is convenient for the visitor to obtain and consult information in time, and improves the communication efficiency between the merchant and the visitor.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304063","update_time":"1679304510"},"pure_content":"1. Session tag unread\n\n\n\nIn [Online Chat] \u2013 [Conversation List], it is now supported to mark unread conversations hosted by robots and assigned lists. If there are many conversations that need to be m"},{"id":"1092","string_id":"jKWCQM","status":"1","parent_id":"1082","slug":"jKWCQM","order":"0","name":"Product News-2022.08.19","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304064","add_time":"1679304064","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1092","content":"
1. Sync all contacts.<\/h2>\n\n\n\n
In [Settings] \u2013 [Messenger & Comments], it now supports one-click synchronization of contacts in all your homepages, which is convenient and fast.<\/p>\n\n\n\n
Usage scenario: If you have integrated multiple Facebook pages in SaleSmartly, and you need to synchronize all the contacts in these pages, then you can click \u201cSync All Contacts\u201d, one-click synchronization, no need to repeat the operation!<\/p>\n\n\n\n
<\/p>\n\n\n
2. Support delete contacts<\/h2>\n\n\n\n
In [Contacts], the operation of \u201cdeleting\u201d contacts is now supported. The customer has been deleted, but their session records are still kept at [Session Management], and a back chat can be initiated.Usage scenario: <\/strong>After you import a contact, you find that the imported user information is wrong, you can delete the contact and import it again.<\/p>\n\n\n\n
<\/p>\n\n\n
3. Display user local time<\/h2>\n\n\n\n
In the [Online Chat] user information column, you can view the local time of Messenger users.Usage scenario: <\/strong>Some users are not in the same time zone as you, but using this function, you can view the user\u2019s local time to avoid disturbing the user at inappropriate times (such as sleeping at night, lunch break).<\/p>\n\n\n\n
<\/p>\n\n\n
4. Quickly add members by account and secret<\/h2>\n\n\n\n
In [Settings] \u2013 [Team], it is now supported to quickly add members through account passwords, quickly create member accounts, and bind them to your project.Usage scenario: <\/strong>If your members do not have an email address and it is inconvenient to add members through the \u201cEmail address\u201d method, you can use the account and password method to easily add members without the other party\u2019s email address. You only need to customize the account name and password to add members.<\/p>\n\n\n\n
<\/p>\n\n\n
5. Display the last reply time<\/h2>\n\n\n\n
In [Online Chat], the last reply time is now displayed. After checking it, the time of the last message in the conversation will be displayed.Usage scenario:<\/strong> Using this function, you can see the time of the last message of the conversation (including guest messages or messages sent by customer service, messages sent by humans & robots, messages sent from inside\/outside the platform).<\/p>\n\n\n\n
<\/p>\n\n\n
6. WhatsApp supports template selection<\/h2>\n\n\n\n
In [Online Chat], for the conversation of WhatApp channel, if the conversation time exceeds 24 hours, the template is now supported to send messages. The template needs to be applied to the Twilio backend. The procedure is simple, and the approval can be completed within 24 hours.Usage scenarios: <\/strong>Under this function, the original time limit for sending messages by WhatsApp can be broken. As long as you apply for the template, you can continue to send messages to customers, helping to further improve customer conversion rates.<\/p>\n\n\n\n
<\/p>\n\n\n
7. Ins support to reply to the conversation within 7 days<\/h2>\n\n\n\n
In [Online Chat], for Instagram channel drawing conversations, it is now possible to reply to conversations within 7 days.Usage scenarios:<\/strong> It can break through the original 24-hour time limit and have more time to reply to customers, which can effectively improve the order rate.<\/p>\n\n\n\n
<\/p>\n\n\n
8.Optimization action [assign customer service]h<\/h2>\n\n\n\n
In [Automation], when selecting [Action], after selecting the [Assign Customer Service] action, it is now supported to allocate the selected customer service from top to bottom. If the customer service is offline or exceeds the number of receptions, it will still be allocated to the corresponding customer service.Note: This action only takes effect on unassigned\/hosted sessions, and assigned sessions are not affected.<\/strong>Usage scenario:<\/strong> You can designate a customer service group to handle a specific customer group, and assign it in turn.<\/p>\n\n\n\n
<\/p>\n\n\n
9. The message preview shows the latest news of the plugin<\/h2>\n\n\n\n
In [Settings] \u2013 [Chat Plugins], find the plugin you want to edit, click \u201cEdit Plugin\u201d, now supports setting the preview to display the latest unread message.Usage scenarios: <\/strong>You can preview the latest news of visitors in real time.<\/p>\n\n\n\n
<\/p>\n\n\n
10. Support pinning assigned sessions<\/h2>\n\n\n\n
In [Online Chat], it is now supported to pin assigned conversations. Robot-hosted and unassigned conversations currently do not support pinning, only \u201callocated\u201d conversations are supported, and the pinning operation only appears in the [Assigned \u2013 My] conversation list.Note: Up to 15 sessions are supported.Usage scenarios:<\/strong> Highlight a session communicated with a visitor, allowing you to quickly find the target session.<\/p>\n\n\n\n
<\/p>\n\n\n
11. Quality inspection and analysis subdivided channeml accounts<\/h2>\n\n\n\n
In [Customer Service Center] \u2013 [Quality Inspection Analysis], you can now view the quality inspection analysis of accounts under a specific channel.Usage scenario: <\/strong>If you have multiple accounts on a channel, you can view the relevant quality inspection data of a specific account under a channel. View the relevant quality inspection data of each account under the sub-channel, allowing you to compare the data of each account vertically.<\/p>\n\n\n\n
<\/p>\n\n\n
12. Added [Message Broadcasting] module<\/h2>\n\n\n\n
Under [Marketing Center], the module [Message Broadcasting] is now added. Under this module, you can send mass messages to WhatsApp users, and support sending message templates to customers who have conversations over 24 hours on WhatsApp channels. After sending the message template, you can also view the data about the number of people who are scheduled to send, who have been sent, the number of people who have successfully sent, and the number of people who have failed to send, and the scheduled sending status. If the sending fails, you can also view the reason for the sending failure.Based on the above data, customers can clearly understand the reach rate of the sent content, find out the reason for non-delivery, and adjust the delivery plan in time.Note: This feature temporarily supports the WhatsApp channel, and will support Messenger, Line and chat plug-ins in the future.<\/strong><\/p>\n\n\n\n
<\/p>\n\n\n
13. WhatsApp template insert variable<\/h2>\n\n\n\n
In [Marketing Center] \u2013 [Message Broadcasting], it is now possible to insert variables such as mobile phone number, email address, and nickname when editing a message template to customize customer salutations.Usage scenarios: <\/strong>narrow the distance with customers, stimulate customers\u2019 familiarity, eliminate customers\u2019 vigilance, and improve conversion rate.<\/p>\n\n\n\n
<\/p>\n\n\n
14. Support blocking WhatsApp users<\/h2>\n\n\n\n
In [Online Chat], [Contacts], and [Session Management], it is now supported to block contacts in WhatsApp channels. Check [Add to Blacklist] in the lower right corner of the chat interface to block users. After joining the blacklist, the user will no longer receive messages from this user on SaleSmartly when the user sends messages later.Usage scenario: <\/strong>Block maliciously harassed WhatsApp contacts.<\/p>\n\n\n\n
<\/p>","pure_content":"1. Sync all contacts.\n\n\n\nIn [Settings] \u2013 [Messenger & Comments], it now supports one-click synchronization of contacts in all your homepages, which is convenient and fast.\n\n\n\nUsage scenario: If you have integrated multiple Facebook pages in SaleSmartly, and you need to synchronize all the contacts in these pages, then you can click \u201cSync All Contacts\u201d, one-click synchronization, no need to repeat the operation!\n\n\n\n\n\n\n2. Support delete contacts\n\n\n\nIn [Contacts], the operation of \u201cdeleting\u201d contacts is now supported. The customer has been deleted, but their session records are still kept at [Session Management], and a back chat can be initiated.Usage scenario: After you import a contact, you find that the imported user information is wrong, you can delete the contact and import it again.\n\n\n\n\n\n\n3. Display user local time\n\n\n\nIn the [Online Chat] user information column, you can view the local time of Messenger users.Usage scenario: Some users are not in the same time zone as you, but using this function, you can view the user\u2019s local time to avoid disturbing the user at inappropriate times (such as sleeping at night, lunch break).\n\n\n\n\n\n\n4. Quickly add members by account and secret\n\n\n\nIn [Settings] \u2013 [Team], it is now supported to quickly add members through account passwords, quickly create member accounts, and bind them to your project.Usage scenario: If your members do not have an email address and it is inconvenient to add members through the \u201cEmail address\u201d method, you can use the account and password method to easily add members without the other party\u2019s email address. You only need to customize the account name and password to add members.\n\n\n\n\n\n\n5. Display the last reply time\n\n\n\nIn [Online Chat], the last reply time is now displayed. After checking it, the time of the last message in the conversation will be displayed.Usage scenario: Using this function, you can see the time of the last message of the conversation (including guest messages or messages sent by customer service, messages sent by humans & robots, messages sent from inside\/outside the platform).\n\n\n\n\n\n\n6. WhatsApp supports template selection\n\n\n\nIn [Online Chat], for the conversation of WhatApp channel, if the conversation time exceeds 24 hours, the template is now supported to send messages. The template needs to be applied to the Twilio backend. The procedure is simple, and the approval can be completed within 24 hours.Usage scenarios: Under this function, the original time limit for sending messages by WhatsApp can be broken. As long as you apply for the template, you can continue to send messages to customers, helping to further improve customer conversion rates.\n\n\n\n\n\n\n7. Ins support to reply to the conversation within 7 days\n\n\n\nIn [Online Chat], for Instagram channel drawing conversations, it is now possible to reply to conversations within 7 days.Usage scenarios: It can break through the original 24-hour time limit and have more time to reply to customers, which can effectively improve the order rate.\n\n\n\n\n\n\n8.Optimization action [assign customer service]h\n\n\n\nIn [Automation], when selecting [Action], after selecting the [Assign Customer Service] action, it is now supported to allocate the selected customer service from top to bottom. If the customer service is offline or exceeds the number of receptions, it will still be allocated to the corresponding customer service.Note: This action only takes effect on unassigned\/hosted sessions, and assigned sessions are not affected.Usage scenario: You can designate a customer service group to handle a specific customer group, and assign it in turn.\n\n\n\n\n\n\n9. The message preview shows the latest news of the plugin\n\n\n\nIn [Settings] \u2013 [Chat Plugins], find the plugin you want to edit, click \u201cEdit Plugin\u201d, now supports setting the preview to display the latest unread message.Usage scenarios: You can preview the latest news of visitors in real time.\n\n\n\n\n\n\n10. Support pinning assigned sessions\n\n\n\nIn [Online Chat], it is now supported to pin assigned conversations. Robot-hosted and unassigned conversations currently do not support pinning, only \u201callocated\u201d conversations are supported, and the pinning operation only appears in the [Assigned \u2013 My] conversation list.Note: Up to 15 sessions are supported.Usage scenarios: Highlight a session communicated with a visitor, allowing you to quickly find the target session.\n\n\n\n\n\n\n11. Quality inspection and analysis subdivided channeml accounts\n\n\n\nIn [Customer Service Center] \u2013 [Quality Inspection Analysis], you can now view the quality inspection analysis of accounts under a specific channel.Usage scenario: If you have multiple accounts on a channel, you can view the relevant quality inspection data of a specific account under a channel. View the relevant quality inspection data of each account under the sub-channel, allowing you to compare the data of each account vertically.\n\n\n\n\n\n\n12. Added [Message Broadcasting] module\n\n\n\nUnder [Marketing Center], the module [Message Broadcasting] is now added. Under this module, you can send mass messages to WhatsApp users, and support sending message templates to customers who have conversations over 24 hours on WhatsApp channels. After sending the message template, you can also view the data about the number of people who are scheduled to send, who have been sent, the number of people who have successfully sent, and the number of people who have failed to send, and the scheduled sending status. If the sending fails, you can also view the reason for the sending failure.Based on the above data, customers can clearly understand the reach rate of the sent content, find out the reason for non-delivery, and adjust the delivery plan in time.Note: This feature temporarily supports the WhatsApp channel, and will support Messenger, Line and chat plug-ins in the future.\n\n\n\n\n\n\n13. WhatsApp template insert variable\n\n\n\nIn [Marketing Center] \u2013 [Message Broadcasting], it is now possible to insert variables such as mobile phone number, email address, and nickname when editing a message template to customize customer salutations.Usage scenarios: narrow the distance with customers, stimulate customers\u2019 familiarity, eliminate customers\u2019 vigilance, and improve conversion rate.\n\n\n\n\n\n\n14. Support blocking WhatsApp users\n\n\n\nIn [Online Chat], [Contacts], and [Session Management], it is now supported to block contacts in WhatsApp channels. Check [Add to Blacklist] in the lower right corner of the chat interface to block users. After joining the blacklist, the user will no longer receive messages from this user on SaleSmartly when the user sends messages later.Usage scenario: Block maliciously harassed WhatsApp contacts.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304064","update_time":"1679304520"},"pure_content":"1. Sync all contacts.\n\n\n\nIn [Settings] \u2013 [Messenger & Comments], it now supports one-click synchronization of contacts in all your homepages, which is convenient and fast.\n\n\n\nUsage scenario: If yo"},{"id":"1093","string_id":"3JjFL6","status":"1","parent_id":"1082","slug":"3JjFL6","order":"0","name":"Product News-2022.07.29","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304064","add_time":"1679304064","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1093","content":"
1. \u3010Contacts\u3011My Customers<\/h1>\n\n\n\n
At [Contacts], the [My Customers] data section is now added. Under this section, supervisors can view the records of all customers received by customer service. Customer service staff can view the list of customers they have received.<\/p>\n\n\n\n
Usage scenario<\/strong>s\uff1aCustomer service staff can view the list of customers they have received, maintain customer resources and follow up with customers on a regular basis, and prevent the phenomenon of order grabbing between different customer services.<\/p>\n\n\n\n
<\/p>
2. Automation Enhancement<\/h1>\n\n\n\n
2.1 New [country\/region] condition<\/h2>\n\n\n\n
At [Automation], when selecting [Condition], you can now select the [Country\/Region] condition.Note:<\/strong> This condition temporarily supports the chat plugin channel, and other channel users will only trigger the process of not matching the condition.<\/p>\n\n\n\n
Usage scenarios: <\/strong>Different processes can be triggered for visitors from specific countries\/regions to better fit your different business scenarios.<\/p>\n\n\n\n
<\/p>
<\/p>
2.2 New [Quick Reply] action<\/h2>\n\n\n\n
At [Automation], when you select [Action], you can now select [Quick Reply].Note: <\/strong>This action is temporarily supported by the chat plugin.<\/p>\n\n\n\n
Usage scenario: <\/strong>It guides users to solve their initial doubts on their own. The display in this chat window is more beautiful than the button in the [Send Message] action.<\/p>\n\n\n\n
<\/p>
3. WhatsApp sub-accounts<\/h1>\n\n\n\n
At [Settings] \u2013 [Channels], when integrating WhatsApp, SaleSmartly now supports the opening of the WhatsApp Business API number provided by the SaleSmartly platform. Only a pre-deposit is required, and its pre-deposit amount will be used to send and receive WhatsApp messages and platform number rental fees (fees are officially charged), and you can also see the consumption amount.<\/p>\n\n\n\n
Note:<\/strong> If you need to open a WhatsApp platform number, please contact our customer service!<\/p>\n\n\n\n
<\/p>\n\n\n
\u4f7f\u7528\u573a\u666f\uff1a\u6ca1\u6709WhatsApp Business API\u53f7\uff1f\u51c6\u5907\u5ba1\u6838\u6750\u6599\u592a\u9ebb\u70e6\uff1f\u5ba1\u6838\u65f6\u95f4\u4e00\u4e2a\u591a\u6708\uff1f\u4f7f\u7528\u6211\u4eec\u5e73\u53f0\u63d0\u4f9b\u7684WhatsApp\u5546\u4e1a\u53f7\u7801\uff0c\u65e0\u987b\u5ba1\u6838\uff0c\u4e0d\u7528\u534a\u5929\u65f6\u95f4\uff0c\u5373\u53ef\u6536\u53d1WhatsApp\u6d88\u606f\uff0c\u8ba9\u60a8\u5feb\u901f\u5546\u7528WhatsApp\u3002<\/p>\n\n\n\n
<\/p>
4. Ban Facebook visitors<\/h1>\n\n\n\n
At [Inbox], we now support banning visitors from Messenger and Facebook homepage post comments on the SaleSmartly platform. If you ban a user from the Messenger channel, the user can continue to send messages to you on Messenger, but on SaleSmartly, you will no longer receive their messages and will send and receive messages normally after removal; if you ban a user from the FB post comment channel, the user can continue to send comments on your home post, but Salesmartly can achieve automatically hide each subsequent comment message sent by them.<\/p>\n\n\n\n
Note:<\/strong> At [Contact] or [Conversation], you can also \u201cAdd to Blacklist\u201d; similarly, you can also remove visitors from the blacklist at [Contact] and [Conversation].<\/p>\n\n\n\n
Usage scenario:<\/strong> It can be used to ban users with malicious harassment and bad comments on Messenger or Facebook homepage post comments.<\/p>\n\n\n\n
<\/p>
<\/p>
5. Recognition of visitor language<\/h1>\n\n\n\n
At [Inbox], in the interface of chatting with customers, it now supports recognizing visitors\u2019 languages and translating them, and the recognized languages will be updated in the visitors\u2019 languages.<\/p>\n\n\n\n
Usage Scenario:<\/strong> Can\u2019t read the message sent by the visitor? And do not know what language it is? Directly identify the language of messages sent by customers, which is very convenient.<\/p>\n\n\n\n
<\/p>
6. Group conversation flow<\/h1>\n\n\n\n
At [ Contact ], when sending bulk messages, we now support sending conversation flow for Messenger channel users. After you click \u201cConversation Flow\u201d, select the automation process, and then click \u201cOK\u201d to send a group message, it will follow the automation process you set, bypass the trigger of the corresponding process, and carry out the process after the trigger (including conditions and actions), and the user will automatically execute the subsequent branch process after participating in the interaction.<\/p>\n\n\n\n
Usage Scenario: When you send bulk messages to users, you can choose to send a conversation flow to Messenger users (equivalent to sending an automated process), directly send and execute a series of SOP words and actions to quickly improve the efficiency of customer reach and conversion.<\/p>\n\n\n\n
<\/p>
7. Optimize importing contacts<\/h1>\n\n\n\n
At [ Contact ], when importing users, you can now manually enter the user\u2019s Email and WhatsApp information. One line represents one Email or WhatsApp number, and multiple Email or WhatsApp numbers can be imported by changing lines.<\/p>\n\n\n\n
Note:<\/strong> When importing Email or WhatsApp numbers, the maximum number of lines should not exceed 20,000; when manually entering WhatsApp numbers, pay attention to bring the area code.<\/p>\n\n\n\n
Usage Scenario:<\/strong> Use this feature to import contacts more easily and quickly.<\/p>\n\n\n\n
<\/p>
8. Optimize filtering at [Inbox]<\/h1>\n\n\n\n
At [Inbox], it now supports filtering users based on specific accounts under specific channels, as well as filtering users based on visitor tags and cell phone numbers.<\/p>\n\n\n\n
Usage scenario: <\/strong>Using this feature can help you filter to your target group more effectively and targeted in multiple dimensions such as channel, tag, cell phone number, etc.<\/p>\n\n\n\n
<\/p>
<\/p>","pure_content":"1. \u3010Contacts\u3011My Customers\n\n\n\nAt [Contacts], the [My Customers] data section is now added. Under this section, supervisors can view the records of all customers received by customer service. Customer service staff can view the list of customers they have received.\n\n\n\nUsage scenarios\uff1aCustomer service staff can view the list of customers they have received, maintain customer resources and follow up with customers on a regular basis, and prevent the phenomenon of order grabbing between different customer services.\n\n\n\n2. Automation Enhancement\n\n\n\n2.1 New [country\/region] condition\n\n\n\nAt [Automation], when selecting [Condition], you can now select the [Country\/Region] condition.Note: This condition temporarily supports the chat plugin channel, and other channel users will only trigger the process of not matching the condition.\n\n\n\nUsage scenarios: Different processes can be triggered for visitors from specific countries\/regions to better fit your different business scenarios.\n\n\n\n2.2 New [Quick Reply] action\n\n\n\nAt [Automation], when you select [Action], you can now select [Quick Reply].Note: This action is temporarily supported by the chat plugin.\n\n\n\nUsage scenario: It guides users to solve their initial doubts on their own. The display in this chat window is more beautiful than the button in the [Send Message] action.\n\n\n\n3. WhatsApp sub-accounts\n\n\n\nAt [Settings] \u2013 [Channels], when integrating WhatsApp, SaleSmartly now supports the opening of the WhatsApp Business API number provided by the SaleSmartly platform. Only a pre-deposit is required, and its pre-deposit amount will be used to send and receive WhatsApp messages and platform number rental fees (fees are officially charged), and you can also see the consumption amount.\n\n\n\nNote: If you need to open a WhatsApp platform number, please contact our customer service!\n\n\n\n\n\n\n\u4f7f\u7528\u573a\u666f\uff1a\u6ca1\u6709WhatsApp Business API\u53f7\uff1f\u51c6\u5907\u5ba1\u6838\u6750\u6599\u592a\u9ebb\u70e6\uff1f\u5ba1\u6838\u65f6\u95f4\u4e00\u4e2a\u591a\u6708\uff1f\u4f7f\u7528\u6211\u4eec\u5e73\u53f0\u63d0\u4f9b\u7684WhatsApp\u5546\u4e1a\u53f7\u7801\uff0c\u65e0\u987b\u5ba1\u6838\uff0c\u4e0d\u7528\u534a\u5929\u65f6\u95f4\uff0c\u5373\u53ef\u6536\u53d1WhatsApp\u6d88\u606f\uff0c\u8ba9\u60a8\u5feb\u901f\u5546\u7528WhatsApp\u3002\n\n\n\n4. Ban Facebook visitors\n\n\n\nAt [Inbox], we now support banning visitors from Messenger and Facebook homepage post comments on the SaleSmartly platform. If you ban a user from the Messenger channel, the user can continue to send messages to you on Messenger, but on SaleSmartly, you will no longer receive their messages and will send and receive messages normally after removal; if you ban a user from the FB post comment channel, the user can continue to send comments on your home post, but Salesmartly can achieve automatically hide each subsequent comment message sent by them.\n\n\n\nNote: At [Contact] or [Conversation], you can also \u201cAdd to Blacklist\u201d; similarly, you can also remove visitors from the blacklist at [Contact] and [Conversation].\n\n\n\nUsage scenario: It can be used to ban users with malicious harassment and bad comments on Messenger or Facebook homepage post comments.\n\n\n\n5. Recognition of visitor language\n\n\n\nAt [Inbox], in the interface of chatting with customers, it now supports recognizing visitors\u2019 languages and translating them, and the recognized languages will be updated in the visitors\u2019 languages.\n\n\n\nUsage Scenario: Can\u2019t read the message sent by the visitor? And do not know what language it is? Directly identify the language of messages sent by customers, which is very convenient.\n\n\n\n6. Group conversation flow\n\n\n\nAt [ Contact ], when sending bulk messages, we now support sending conversation flow for Messenger channel users. After you click \u201cConversation Flow\u201d, select the automation process, and then click \u201cOK\u201d to send a group message, it will follow the automation process you set, bypass the trigger of the corresponding process, and carry out the process after the trigger (including conditions and actions), and the user will automatically execute the subsequent branch process after participating in the interaction.\n\n\n\nUsage Scenario: When you send bulk messages to users, you can choose to send a conversation flow to Messenger users (equivalent to sending an automated process), directly send and execute a series of SOP words and actions to quickly improve the efficiency of customer reach and conversion.\n\n\n\n7. Optimize importing contacts\n\n\n\nAt [ Contact ], when importing users, you can now manually enter the user\u2019s Email and WhatsApp information. One line represents one Email or WhatsApp number, and multiple Email or WhatsApp numbers can be imported by changing lines.\n\n\n\nNote: When importing Email or WhatsApp numbers, the maximum number of lines should not exceed 20,000; when manually entering WhatsApp numbers, pay attention to bring the area code.\n\n\n\nUsage Scenario: Use this feature to import contacts more easily and quickly.\n\n\n\n8. Optimize filtering at [Inbox]\n\n\n\nAt [Inbox], it now supports filtering users based on specific accounts under specific channels, as well as filtering users based on visitor tags and cell phone numbers.\n\n\n\nUsage scenario: Using this feature can help you filter to your target group more effectively and targeted in multiple dimensions such as channel, tag, cell phone number, etc.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304064","update_time":"1679304529"},"pure_content":"1. \u3010Contacts\u3011My Customers\n\n\n\nAt [Contacts], the [My Customers] data section is now added. Under this section, supervisors can view the records of all customers received by customer service. Customer s"},{"id":"1094","string_id":"gEj4qG","status":"1","parent_id":"1082","slug":"gEj4qG","order":"0","name":"Product News-2022.07.14","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304065","add_time":"1679304065","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1094","content":"
1. Optimize Inbox list<\/h1>\n\n\n\n
[Online Chat], in the chat screen with customers, the customer information field now supports adding a note name to the customer and manually adding\/editing the customer\u2019s cell phone number and email address.<\/p>\n\n\n\n
Usage Scenario: <\/strong>With this feature, you can set a user\u2019s note name and display it in the chat list so that you can quickly find the target user by the note name.<\/p>\n\n\n\n
<\/p>
The added or modified customer note name, cell phone and email information will be synchronized to [Contact] and [Conversation]. At [ Contact ], you can find your target customers by filtering them by their note names.<\/p>\n\n\n\n
<\/p>
At the chat interface with the customer, you can set whether the online chat list shows the visitor tab and whether the note name is displayed first. Note: This session list setting is only valid for the current customer service account.<\/p>\n\n\n\n
<\/p>\n\n\n
2. Optimize [Conversation]<\/h1>\n\n\n\n
In [Conversation], you can now view the session records according to the reception time\/receptionist. You can also see the \u201cnumber of In-progress Sessions\u201d, \u201cnumber of End Sessions\u201d and \u201cnumber of total sessions\u201d under your project by providing a data dashboard. Also, you can see the \u201cIn-progress Session\u201d and \u201cEnd Session\u201d modules. \u201cIn-progress Session\u201d shows the number of assigned sessions, where the session message count, visitor message count, customer service message count and first reply time are updated every hour.<\/p>\n\n\n\n
For the permission setting of \u201cSession Tag Management\u201d and \u201cView my\/all data\u201d, you can check the permission you want to set in [Setting] \u2013 [Team] \u2013 [Edit Permission].<\/p>\n\n\n\n
Usage scenario: <\/strong>If you only want project members to view only the session records they have received, you can set [View personal data] at the permission, and also clearly see the In-progress and Ended sessions.<\/p>\n\n\n\n
<\/p>
<\/p>
3. Sync contacts of FB page<\/h1>\n\n\n\n
At [ Setting ] \u2013 [ Channel ] \u2013 [ Messenger & Comments ], click \u201cFacebook Page\u201d, you can choose the page you want to sync your contacts. Click \u201cSync Contacts\u201d to sync \u201cnearly 100 contacts\u201d or \u201call contacts\u201d from that page to SaleSmartly (it will sync contact information and (the contact information and nearly 20 chats of each contact will be synchronized).<\/p>\n\n\n\n
Note: If you need to synchronize all your contacts, please contact our official customer service!<\/p>\n\n\n\n
Usage Scenario: With this feature, your Facebook page contacts can be synced to SaleSmartly, which is convenient for you to chat back, send group messages\/emails, etc.<\/p>\n\n\n\n
<\/p>
4. Reply to Messenger messages within 7 days<\/h1>\n\n\n\n
Now we support direct reply to visitor\u2019s messenger message within 7 days, while after the session in messenger exceeds 7 days, when customer service enters the message in the chat box, they need to select the content type related to the content to send together, i.e. select \u201cConfirmed Event Update \/ Post-Purchase Update \/ Account Update\u201d.<\/p>\n\n\n\n
Note: <\/strong>Please be sure to send message content related to the content type, otherwise you may risk official banning.<\/p>\n\n\n\n
<\/p>
5. Notification of timeout messages via email<\/h1>\n\n\n\n
At [ Setting ] \u2013 [ Inbox ] \u2013 [ New Message Notification ], now add [ Email Notification ] switch setting, after turn on, when customer service does not reply to visitor\u2019s new message within the time you set, it will send email to notify the corresponding receptionist, and if the session is in unassigned status, it will send email to all members under the current project.<\/p>\n\n\n\n
Usage Scenario: It is applicable to notify the members under this receptionist\/project when the visitor\u2019s message is not answered in time, in order to remind the members to answer the visitor\u2019s message in time.<\/strong><\/p>\n\n\n\n
<\/p>
6. Robot hosting switch setting<\/h1>\n\n\n\n
In [Inbox], you can now set bulk or all bot hosting status for assigned sessions to be turned on\/off. You can use this feature if you want to turn off the bot hosting status for certain visitors in their sessions.<\/p>\n\n\n\n
Usage scenario: <\/strong>When the customer service is online, it will turn off the hosting status due to the concern of automation interfering with the ongoing session; while when the customer service is offline, it can be set to hosted status in batch, so that the robot can automatically receive customers.<\/p>\n\n\n\n
Bulk Switching: Select a session, click \u201cSwitch Hosting\u201d, and select the state you want to switch to, so that the bot hosting state of the session you selected will be turned on or off.<\/p>\n\n\n\n
<\/p>
Switch all hosting: Click \u201cSwitch All Hosting\u201d to turn on\/off bot hosting for all assigned sessions.<\/p>\n\n\n\n
<\/p>
7. View data of the automated process<\/h1>\n\n\n\n
At [Automation], you can now view the data related to the automation process you created, i.e., view triggers times, triggers users, participation, completion, to help you analyze the triggering situation of the automation process.<\/p>\n\n\n\n
You can also view the details of the triggered visitors by clicking on the \u201cTrigger Count\u201d, for example, you can view the automation process status (completed, unengaged, engaged), the number of triggers, the source of the channel, the trigger time, etc. for a particular visitor. You can also click on a visitor\u2019s avatar to locate that visitor\u2019s chat.<\/p>\n\n\n\n
Trigger times:<\/strong> it means the number of times the visitor triggered the corresponding automation process trigger<\/li>
Trigger users:<\/strong> it means the number of visitors who triggered the corresponding automation process triggers<\/li>
Participation:<\/strong> it means the percentage of the number of participants\/trigger users. The number of \u201cparticipants\u201d is the number of people who participate in the automation process. If visitors click the message button, answer the question, fill in the mailbox (promotion card) and other active response behaviors after triggering the corresponding automation process trigger, they participate in the automation process.<\/li>
Completion: <\/strong>it means the percentage of completion number\/trigger number. \u201cThe number of visitors completing the automation process\u201c is the number of visitors completing the automation process, and the visitors completing the final action of any branch of the automation process is the completion of the automation process.<\/li><\/ul>
Usage Scenario: <\/strong>You can use automation data to analyze the triggering situation of automation process horizontally, so as to optimize the automation process; you can also see the triggering and engagement situation of visitors in a certain automation process, so that you can take marketing strategies, such as \u201cprivate chat\u201d, \u201csending promotional emails\u201d, etc.<\/p>\n\n\n\n
<\/p>
8. Optimize [Visitor timeout without reply]<\/h1>\n\n\n\n
In [ Automation ], when you set the trigger [ Visitor timeout without reply ], now you can distinguish \u201cNew Visitor\/Old Visitor\u201d and choose the session status such as \u201cHosted Session\/Unassigned Session\/Assigned Session\u201d. At the same time, you can also set to enable \u201cOff-Platform Trigger\u201d, which will also trigger the process if the visitor does not reply when the customer service replies to the message outside the SaleSmartly platform (i.e. the original social media platform).<\/p>\n\n\n\n
Usage Scenario: <\/strong>You can set different recall\/retention tactics for new visitors and old visitors who have not replied after the timeout.<\/p>\n\n\n\n
<\/p>","pure_content":"1. Optimize Inbox list\n\n\n\n[Online Chat], in the chat screen with customers, the customer information field now supports adding a note name to the customer and manually adding\/editing the customer\u2019s cell phone number and email address.\n\n\n\nUsage Scenario: With this feature, you can set a user\u2019s note name and display it in the chat list so that you can quickly find the target user by the note name.\n\n\n\nThe added or modified customer note name, cell phone and email information will be synchronized to [Contact] and [Conversation]. At [ Contact ], you can find your target customers by filtering them by their note names.\n\n\n\nAt the chat interface with the customer, you can set whether the online chat list shows the visitor tab and whether the note name is displayed first. Note: This session list setting is only valid for the current customer service account.\n\n\n\n\n\n\n2. Optimize [Conversation]\n\n\n\nIn [Conversation], you can now view the session records according to the reception time\/receptionist. You can also see the \u201cnumber of In-progress Sessions\u201d, \u201cnumber of End Sessions\u201d and \u201cnumber of total sessions\u201d under your project by providing a data dashboard. Also, you can see the \u201cIn-progress Session\u201d and \u201cEnd Session\u201d modules. \u201cIn-progress Session\u201d shows the number of assigned sessions, where the session message count, visitor message count, customer service message count and first reply time are updated every hour.\n\n\n\nFor the permission setting of \u201cSession Tag Management\u201d and \u201cView my\/all data\u201d, you can check the permission you want to set in [Setting] \u2013 [Team] \u2013 [Edit Permission].\n\n\n\nUsage scenario: If you only want project members to view only the session records they have received, you can set [View personal data] at the permission, and also clearly see the In-progress and Ended sessions.\n\n\n\n3. Sync contacts of FB page\n\n\n\nAt [ Setting ] \u2013 [ Channel ] \u2013 [ Messenger & Comments ], click \u201cFacebook Page\u201d, you can choose the page you want to sync your contacts. Click \u201cSync Contacts\u201d to sync \u201cnearly 100 contacts\u201d or \u201call contacts\u201d from that page to SaleSmartly (it will sync contact information and (the contact information and nearly 20 chats of each contact will be synchronized).\n\n\n\nNote: If you need to synchronize all your contacts, please contact our official customer service!\n\n\n\nUsage Scenario: With this feature, your Facebook page contacts can be synced to SaleSmartly, which is convenient for you to chat back, send group messages\/emails, etc.\n\n\n\n4. Reply to Messenger messages within 7 days\n\n\n\nNow we support direct reply to visitor\u2019s messenger message within 7 days, while after the session in messenger exceeds 7 days, when customer service enters the message in the chat box, they need to select the content type related to the content to send together, i.e. select \u201cConfirmed Event Update \/ Post-Purchase Update \/ Account Update\u201d.\n\n\n\nNote: Please be sure to send message content related to the content type, otherwise you may risk official banning.\n\n\n\n5. Notification of timeout messages via email\n\n\n\nAt [ Setting ] \u2013 [ Inbox ] \u2013 [ New Message Notification ], now add [ Email Notification ] switch setting, after turn on, when customer service does not reply to visitor\u2019s new message within the time you set, it will send email to notify the corresponding receptionist, and if the session is in unassigned status, it will send email to all members under the current project.\n\n\n\nUsage Scenario: It is applicable to notify the members under this receptionist\/project when the visitor\u2019s message is not answered in time, in order to remind the members to answer the visitor\u2019s message in time.\n\n\n\n6. Robot hosting switch setting\n\n\n\nIn [Inbox], you can now set bulk or all bot hosting status for assigned sessions to be turned on\/off. You can use this feature if you want to turn off the bot hosting status for certain visitors in their sessions.\n\n\n\nUsage scenario: When the customer service is online, it will turn off the hosting status due to the concern of automation interfering with the ongoing session; while when the customer service is offline, it can be set to hosted status in batch, so that the robot can automatically receive customers.\n\n\n\nBulk Switching: Select a session, click \u201cSwitch Hosting\u201d, and select the state you want to switch to, so that the bot hosting state of the session you selected will be turned on or off.\n\n\n\nSwitch all hosting: Click \u201cSwitch All Hosting\u201d to turn on\/off bot hosting for all assigned sessions.\n\n\n\n7. View data of the automated process\n\n\n\nAt [Automation], you can now view the data related to the automation process you created, i.e., view triggers times, triggers users, participation, completion, to help you analyze the triggering situation of the automation process.\n\n\n\nYou can also view the details of the triggered visitors by clicking on the \u201cTrigger Count\u201d, for example, you can view the automation process status (completed, unengaged, engaged), the number of triggers, the source of the channel, the trigger time, etc. for a particular visitor. You can also click on a visitor\u2019s avatar to locate that visitor\u2019s chat.\n\n\n\nTrigger times: it means the number of times the visitor triggered the corresponding automation process triggerTrigger users: it means the number of visitors who triggered the corresponding automation process triggersParticipation: it means the percentage of the number of participants\/trigger users. The number of \u201cparticipants\u201d is the number of people who participate in the automation process. If visitors click the message button, answer the question, fill in the mailbox (promotion card) and other active response behaviors after triggering the corresponding automation process trigger, they participate in the automation process.Completion: it means the percentage of completion number\/trigger number. \u201cThe number of visitors completing the automation process\u201c is the number of visitors completing the automation process, and the visitors completing the final action of any branch of the automation process is the completion of the automation process.Usage Scenario: You can use automation data to analyze the triggering situation of automation process horizontally, so as to optimize the automation process; you can also see the triggering and engagement situation of visitors in a certain automation process, so that you can take marketing strategies, such as \u201cprivate chat\u201d, \u201csending promotional emails\u201d, etc.\n\n\n\n8. Optimize [Visitor timeout without reply]\n\n\n\nIn [ Automation ], when you set the trigger [ Visitor timeout without reply ], now you can distinguish \u201cNew Visitor\/Old Visitor\u201d and choose the session status such as \u201cHosted Session\/Unassigned Session\/Assigned Session\u201d. At the same time, you can also set to enable \u201cOff-Platform Trigger\u201d, which will also trigger the process if the visitor does not reply when the customer service replies to the message outside the SaleSmartly platform (i.e. the original social media platform).\n\n\n\nUsage Scenario: You can set different recall\/retention tactics for new visitors and old visitors who have not replied after the timeout.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304065","update_time":"1679304538"},"pure_content":"1. Optimize Inbox list\n\n\n\n[Online Chat], in the chat screen with customers, the customer information field now supports adding a note name to the customer and manually adding\/editing the customer\u2019s ce"},{"id":"1095","string_id":"ibvsep","status":"1","parent_id":"1082","slug":"ibvsep","order":"0","name":"Product News-2022.06.23","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304065","add_time":"1679304065","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1095","content":"
1. Automation Enhancement<\/h1>\n\n\n\n
1.1 Optimize [Ask a Question]<\/h2>\n\n\n\n
At [ Chat ] \u2013 [ Automation ], when you select the action \u201cAsk a question\u201d, now you can set the answer format verification and synchronize the contact information.<\/p>\n\n\n\n
After you fill in the question to the visitor, you can select the answer format to check. At the same time, by clicking \u201cSync to Contacts\u201d, you can sync the email or cell phone number sent by the user to the \u201cContacts\u201d information. If you choose to sync email in \u201cSync to contact information\u201d, the answer format verification will also automatically match the email verification.<\/p>\n\n\n\n
Note: This action is only applied to the chat plugin for now.<\/p>\n\n\n\n
Usage scenario:<\/strong> You want to collect information from visitors by asking them, for example, \u201cWhat is your email address?\u201d asked by a robot. \u201cPlease send your cell phone number so that we can easily contact you afterwards\u201d, then you can use this [Ask a question] action, and after the visitor sends it, its information is also directly synchronized to the contact.<\/p>\n\n\n\n
<\/p>
1.2 Optimize [Send Message]<\/h2>\n\n\n\n
[New] link button<\/li>
[New] send content with variables<\/li><\/ul>
Now when you set up automation \u2013 [Send Message] action, you can insert emoji, link button and insert variables. When you insert a link button, visitors will jump to the link you set when they click on the button. Insert variable means that you need to manually enter {{NAME}}, {{EMAIL}} at the edit message, and visitors will see their name or email name when they receive this message.<\/p>\n\n\n\n
Note: {{NAME}} is the username variable, {{EMAIL}} is the email variable.<\/p>\n\n\n\n
Usage scenario:<\/strong> If you want users to see the message you send, click the button in the message to jump to the product details page or the official website, you can use the \u201clink button\u201d, or you can set the product card, click the button to open the purchase link directly.<\/p>\n\n\n\n
You want to set up the automation to send a greeting message with a username to make it more friendly, you can use the insert variable so that each user can see their username when they receive your automated message, as seen in the image below.<\/p>\n\n\n\n
<\/p>\n\n\n
2. Optimize the plugin\u2019s Information Survey<\/h1>\n\n\n\n
At [ Setting ] \u2013 [ Channel ] \u2013 [ Chat Plugin ], find the chat plugin you want to set up, click on \u201cEdit Plugin\u201d, and come to the \u201d Information Survey \u201d section. Under this section, you can select the type of information you want to collect from users and form a user information form, which can be viewed in the chat interface or session records, and support one-click copying of user information in the chat interface. At the same time, it adds a button to display the information, and visitors can fill in personal information by clicking this button.<\/p>\n\n\n\n
Usage Scenario:<\/strong> Before opening the chat or when the customer service is offline, you can more straightforwardly guide visitors to click the button to leave visitor information, you can turn on the [Leave Information button] at [Information Survey] to guide users to fill in personal information.<\/p>\n\n\n\n
<\/p>
3. Support authorized mailbox to reply email<\/h1>\n\n\n\n
When replying to users\u2019 messages with mailboxes in the chat interface, you can choose the system to send them on your behalf, or you can use your authorized mailbox to send emails to your customers directly.<\/p>\n\n\n\n
Usage scenario:<\/strong> When the customer has left your website, you can use your own mailbox to send emails to reach the customer again, which is more humanized.<\/p>\n\n\n\n
<\/p>
4. WeChat register and login<\/h1>\n\n\n\n
We now support WeChat code to register SaleSmartly account and login to our platform, making it more convenient for you to register and login to our platform.<\/p>\n\n\n\n
<\/p>
Note: if you have already registered your account with email, please click \u201cAccount Information\u201d at \u201cAvatar\u201d and bind your WeChat account, so that you can use WeChat code to login; similarly, if you have registered your account with WeChat account, you can also At \u201cInformation\u201d, you can also bind your email information, so that you can use your email account passwBinding WeChat account.<\/p>\n\n\n\n
<\/p>
5. Support group Line messages<\/h1>\n\n\n\n
In [Contact], select \u201cBulk Messaging\u201d, and now you can send messages to Line. Select Line users, and you can send them group messages.<\/p>\n\n\n\n
Usage scenario:<\/strong> In marketing festivals, you can send new products and promotional content to your Line customers with one click, no need to send the same message to users privately one by one.<\/p>\n\n\n\n
<\/p>
6. Support for translating session records<\/h1>\n\n\n\n
In [Contact] \u2013 [Conversation], the translation function is now added. When you view the conversation records, you can click \u201dTranslate\u201c to translate the whole conversation records, which helps you understand the background and meaning of the conversation when you look back or check the details of the conversation.<\/p>\n\n\n\n
Usage scenario: It is convenient for supervisors to click \u201cTranslate\u201d to understand the background and content of the conversation easily if they cannot understand the foreign language when they are checking the details of the conversation.<\/p>\n\n\n\n
<\/p>
<\/p>
7. Optimize quality control analysis<\/h1>\n\n\n\n
At [Setting] \u2013 [Team] \u2013 [Edit Permissions], you can subdivide the team members \/ managers of the quality control analysis rights, set it to \u201cview all data\u201d or \u201cview my data \u201c. If set to \u201cview my data\u201d, the member can only see his own data, can not view the data attributed to others. If you set it to \u201cView all data\u201d, you can see everyone\u2019s data, and you can click to see a member\u2019s data.<\/p>\n\n\n\n
Usage scenario: You don\u2019t want members to see data related to other members, but you want members to see data from their own processing sessions, which you can set the members\u2019 QA analysis permissions.<\/p>\n\n\n\n
<\/p>
8. Supports batch session termination<\/h1>\n\n\n\n
At [Inbox], click \u201cBulk Selection\u201d, select the session you want to end, and then click \u201cEnd Session\u201d to confirm the second time to end the session. And then you can end the session you selected. Click \u201cEnd All Sessions\u201d to end all sessions.<\/p>\n\n\n\n
Usage Scenario:<\/strong> With \u201cBulk End Sessions\u201d, you can end your selected sessions with one click, instead of entering the chat screen one by one to end the session.<\/p>\n\n\n\n
<\/p>
9. Advanced filtering of contacts<\/h1>\n\n\n\n
In [Contact] and [Email], it now adds advanced filtering function to quickly find your target user group according to multiple filtering conditions you set. Under the advanced filtering function, you can filter your contacts by visitor tag, channel, email, country, language, last communication time, message count, etc.<\/p>\n\n\n\n
Usage scenario: You want to find the target group under multiple conditions, such as \u201cFacebook channel with a certain tag and user language is Chinese\u201d, so you can use the advanced filter function in [Contact] or [Email].<\/p>\n\n\n\n
SaleSmartly supports to create mailbox plans based on mail plan behaviors, such as filtering only customer groups with successfully delivered emails (filtering out invalid mailboxes), and then creating mailbox plans to improve the delivery rate of mail plans, avoiding the weight of mailbox domains being reduced by mailbox servers and reducing the probability of entering spam.<\/p>\n\n\n\n
<\/p>","pure_content":"1. Automation Enhancement\n\n\n\n1.1 Optimize [Ask a Question]\n\n\n\nAt [ Chat ] \u2013 [ Automation ], when you select the action \u201cAsk a question\u201d, now you can set the answer format verification and synchronize the contact information.\n\n\n\nAfter you fill in the question to the visitor, you can select the answer format to check. At the same time, by clicking \u201cSync to Contacts\u201d, you can sync the email or cell phone number sent by the user to the \u201cContacts\u201d information. If you choose to sync email in \u201cSync to contact information\u201d, the answer format verification will also automatically match the email verification.\n\n\n\nNote: This action is only applied to the chat plugin for now.\n\n\n\nUsage scenario: You want to collect information from visitors by asking them, for example, \u201cWhat is your email address?\u201d asked by a robot. \u201cPlease send your cell phone number so that we can easily contact you afterwards\u201d, then you can use this [Ask a question] action, and after the visitor sends it, its information is also directly synchronized to the contact.\n\n\n\n1.2 Optimize [Send Message]\n\n\n\n[New] link button[New] send content with variablesNow when you set up automation \u2013 [Send Message] action, you can insert emoji, link button and insert variables. When you insert a link button, visitors will jump to the link you set when they click on the button. Insert variable means that you need to manually enter {{NAME}}, {{EMAIL}} at the edit message, and visitors will see their name or email name when they receive this message.\n\n\n\nNote: {{NAME}} is the username variable, {{EMAIL}} is the email variable.\n\n\n\nUsage scenario: If you want users to see the message you send, click the button in the message to jump to the product details page or the official website, you can use the \u201clink button\u201d, or you can set the product card, click the button to open the purchase link directly.\n\n\n\nYou want to set up the automation to send a greeting message with a username to make it more friendly, you can use the insert variable so that each user can see their username when they receive your automated message, as seen in the image below.\n\n\n\n\n\n\n2. Optimize the plugin\u2019s Information Survey\n\n\n\nAt [ Setting ] \u2013 [ Channel ] \u2013 [ Chat Plugin ], find the chat plugin you want to set up, click on \u201cEdit Plugin\u201d, and come to the \u201d Information Survey \u201d section. Under this section, you can select the type of information you want to collect from users and form a user information form, which can be viewed in the chat interface or session records, and support one-click copying of user information in the chat interface. At the same time, it adds a button to display the information, and visitors can fill in personal information by clicking this button.\n\n\n\nUsage Scenario: Before opening the chat or when the customer service is offline, you can more straightforwardly guide visitors to click the button to leave visitor information, you can turn on the [Leave Information button] at [Information Survey] to guide users to fill in personal information.\n\n\n\n3. Support authorized mailbox to reply email\n\n\n\nWhen replying to users\u2019 messages with mailboxes in the chat interface, you can choose the system to send them on your behalf, or you can use your authorized mailbox to send emails to your customers directly.\n\n\n\nUsage scenario: When the customer has left your website, you can use your own mailbox to send emails to reach the customer again, which is more humanized.\n\n\n\n4. WeChat register and login\n\n\n\nWe now support WeChat code to register SaleSmartly account and login to our platform, making it more convenient for you to register and login to our platform.\n\n\n\nNote: if you have already registered your account with email, please click \u201cAccount Information\u201d at \u201cAvatar\u201d and bind your WeChat account, so that you can use WeChat code to login; similarly, if you have registered your account with WeChat account, you can also At \u201cInformation\u201d, you can also bind your email information, so that you can use your email account passwBinding WeChat account.\n\n\n\n5. Support group Line messages\n\n\n\nIn [Contact], select \u201cBulk Messaging\u201d, and now you can send messages to Line. Select Line users, and you can send them group messages.\n\n\n\nUsage scenario: In marketing festivals, you can send new products and promotional content to your Line customers with one click, no need to send the same message to users privately one by one.\n\n\n\n6. Support for translating session records\n\n\n\nIn [Contact] \u2013 [Conversation], the translation function is now added. When you view the conversation records, you can click \u201dTranslate\u201c to translate the whole conversation records, which helps you understand the background and meaning of the conversation when you look back or check the details of the conversation.\n\n\n\nUsage scenario: It is convenient for supervisors to click \u201cTranslate\u201d to understand the background and content of the conversation easily if they cannot understand the foreign language when they are checking the details of the conversation.\n\n\n\n7. Optimize quality control analysis\n\n\n\nAt [Setting] \u2013 [Team] \u2013 [Edit Permissions], you can subdivide the team members \/ managers of the quality control analysis rights, set it to \u201cview all data\u201d or \u201cview my data \u201c. If set to \u201cview my data\u201d, the member can only see his own data, can not view the data attributed to others. If you set it to \u201cView all data\u201d, you can see everyone\u2019s data, and you can click to see a member\u2019s data.\n\n\n\nUsage scenario: You don\u2019t want members to see data related to other members, but you want members to see data from their own processing sessions, which you can set the members\u2019 QA analysis permissions.\n\n\n\n8. Supports batch session termination\n\n\n\nAt [Inbox], click \u201cBulk Selection\u201d, select the session you want to end, and then click \u201cEnd Session\u201d to confirm the second time to end the session. And then you can end the session you selected. Click \u201cEnd All Sessions\u201d to end all sessions.\n\n\n\nUsage Scenario: With \u201cBulk End Sessions\u201d, you can end your selected sessions with one click, instead of entering the chat screen one by one to end the session.\n\n\n\n9. Advanced filtering of contacts\n\n\n\nIn [Contact] and [Email], it now adds advanced filtering function to quickly find your target user group according to multiple filtering conditions you set. Under the advanced filtering function, you can filter your contacts by visitor tag, channel, email, country, language, last communication time, message count, etc.\n\n\n\nUsage scenario: You want to find the target group under multiple conditions, such as \u201cFacebook channel with a certain tag and user language is Chinese\u201d, so you can use the advanced filter function in [Contact] or [Email].\n\n\n\nSaleSmartly supports to create mailbox plans based on mail plan behaviors, such as filtering only customer groups with successfully delivered emails (filtering out invalid mailboxes), and then creating mailbox plans to improve the delivery rate of mail plans, avoiding the weight of mailbox domains being reduced by mailbox servers and reducing the probability of entering spam.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304065","update_time":"1679304549"},"pure_content":"1. Automation Enhancement\n\n\n\n1.1 Optimize [Ask a Question]\n\n\n\nAt [ Chat ] \u2013 [ Automation ], when you select the action \u201cAsk a question\u201d, now you can set the answer format verification and synchronize"},{"id":"1096","string_id":"BdCtET","status":"1","parent_id":"1082","slug":"BdCtET","order":"0","name":"Product News-2022.06.07","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1679304065","add_time":"1679304065","update_time":"1730288998","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"1082\"]","content":{"content_id":"1096","content":"
1. Automation Enhancement<\/h1>\n\n\n\n
1.1 New Trigger [Visitor Retention]<\/h2>\n\n\n\n
In [Message Interaction] \u2013 [Automation], when creating automation process and selecting triggers, you can select [Visitor Retention] trigger. It will be triggered when the visitor fills in the email information in the pre-chat survey, offline deposit and promotion card.<\/p>\n\n\n\n
Note:<\/strong> Each visitor is triggered only once and the trigger is only applied to the chat plugin.<\/p>\n\n\n\n
Usage scenario: <\/strong>If you want to send emails or messages to visitors automatically when you collect their email information, immediately or regularly, you can use this trigger.<\/p>\n\n\n\n
<\/p>
1.2 New action [send email]<\/h2>\n\n\n\n
In [Message Interaction] \u2013 [Automation], when you create automation process and select action, you can choose [Send Email] action. Click [Send Email] action, enter the page of editing email message, fill in the email title, sender name and sender email, select the email template and fill in the email. After filling in the email, you can click \u201cPreview\u201d to see the email effect.<\/p>\n\n\n\n
Usage Scenario:<\/strong> With using this action, you can send emails to your visitors, such as sending welcome messages to newcomers, sending emails with store promotion information, etc. If you want to send an email to remind your visitor when he has not replied after timeout, you can also use this action.<\/p>\n\n\n\n
<\/p>
1.3 New template [get an email address and send email]<\/h2>\n\n\n\n
In [Chat] \u2013 [Automation] \u2013 [Recommended Templates] \u2013 [Problem Solving], you can select [Get an email address and send email] automation template. Click \u201cApply\u201d this template to enter the page of editing process. You need to edit the information of emails according to your business needs. After applying this template, visitors can automatically send emails after filling in their emails through pre-chat survey, offline leave information or promotion cards.<\/p>\n\n\n\n
Note:<\/strong> This automation template is only applied to the chat plugin.<\/p>\n\n\n\n
Usage Scenario: <\/strong>If you want to automatically send newcomer welcome message or product promotion email to your visitors when you collect their email information, you can directly apply this template.<\/p>\n\n\n\n
<\/p>
1.4 New condition [Designated Posts]<\/h2>\n\n\n\n
At [Message Interaction] \u2013 [Automation], when creating an automation process and selecting conditions, you can select the [Designated Posts] condition. Click the condition, go to the edit page, select the applicable posts, and you can select more posts under different Facebook homepages. If your homepage posts are not updated in the post list, you can click \u201cSync posts\u201d. After setting the condition, if it matches the post you selected, it will proceed to the next step. The condition can be used together with the [Facebook Comment Reply] action, which will greatly improve your efficiency in replying to posts!<\/p>\n\n\n\n
Usage scenarios: For different advertising postings of visitors to leave comments, you can automatically send targeted reply content and links to products.<\/p>\n\n\n\n
<\/p>
1.5 New [old visitor] trigger<\/h2>\n\n\n\n
At [Message Interaction] \u2013 [Automation], when creating an automation process and selecting a trigger, you can select the [Old Visitor] trigger and click this trigger to set the trigger limit. Old visitors refer to users who visit for the first time after 24 hours. After applying this trigger, when the visitor visits again after 24 hours, the subsequent actions or conditions will be triggered according to the trigger limit you have set.<\/p>\n\n\n\n
Note:<\/strong> This trigger is only applied to the chat plugin<\/p>\n\n\n\n
Usage Scenario:<\/strong> If visitors revisit your website after 24 hours, you can send targeted messages or emails, push discount codes\/promotional cards, etc. for these regular visitors.<\/p>\n\n\n\n
<\/p>
1.6 New [Delay] action<\/h2>\n\n\n\n
At [Message Interaction] \u2013 [Automation], when creating an automation process and selecting an action, you can select the [Delay] action. Click the action and fill in the delay information.<\/p>\n\n\n\n
Note: <\/strong>You have to add other actions after the [Delay] action to make it effective. This action supports all channels.<\/p>\n\n\n\n
Usage scenario: If you don\u2019t want to reply to your visitors immediately, you can use this delayed waiting action to reach your customers on a regular basis. While more anthropomorphic, it is also suitable for sending marketing messages to visitors who have been visiting the site for a certain period of time, waking up users, etc.<\/p>\n\n\n\n
<\/p>
1.7 New [send audio] content<\/h2>\n\n\n\n
The [Send Message] action now supports sending audio messages. In [Chat] \u2013 [Automation], when creating a new automation process, select the [Send Message] action and edit the message, you can upload audio and send a audio message.<\/p>\n\n\n\n
Note:<\/strong> Support mp3 format audio, size limited to 5M, audio length no more than 60 seconds. Support all channels, except Instagram.<\/p>\n\n\n\n
Usage Scenario:<\/strong> If a visitor visits for the first time and you want to automatically send a audio message to express your welcome, you can select the [Send Message] action to set up a voice message. Use voice messages to make your website more infectious.<\/p>\n\n\n\n
<\/p>
2. Translating Email<\/h1>\n\n\n\n
At [Chat] \u2013 [Inbox], you can translate all email messages or single email message contents.<\/p>\n\n\n\n
Usage scenario: <\/strong>When you are viewing users\u2019 email messages and need to use the translation function to assist you in understanding the email content, you can use this function to translate all emails or translate single email content.<\/p>\n\n\n\n
<\/p>
3. Ban Visitors<\/h1>\n\n\n\n
In [Message Interaction] \u2013 [Online Chat], you can click on the interface of chatting with users, and there is a \u201cAdd to Blacklist\u201d button at the bottom of the right side, click this button to add session tags and notes to end the session. After adding a user to the blacklist, the user can send messages, but the platform will not receive messages from this user and no new sessions will be generated. If you pull them out of the blacklist, they will be back to normal and will receive messages from them.<\/p>\n\n\n\n
In [Customer Service Center] \u2013 [Session Management], you can find the user you have banned. Click on the user name to view the chat history with this user. At the bottom of the right side there is a \u201cRemove from Blacklist\u201d button, click on this button to remove the user from the blacklist, the platform will receive normal messages from this user. The platform will receive messages from this user normally. In addition, you can also blacklist users in the [Conversation] page.<\/p>\n\n\n\n
Note: <\/strong>This feature is now only available on the chat plugin.<\/p>\n\n\n\n
Usage scenario: You can use this feature if you want to hack malicious and harassing visitors.<\/p>\n\n\n\n
<\/p>
4. Importing WhatsApp users<\/h1>\n\n\n\n
In [Data Insights] \u2013 [Contacts], when importing contacts, now you can import WhatsApp numbers and tag these users automatically. After successful import, you can send bulk WhatsApp messages to reach your target groups.<\/p>\n\n\n\n
Usage Scenario: <\/strong>If you want to send bulk messages on Whatsapp, you can use this import WhatsApp users feature to send bulk marketing messages.<\/p>\n\n\n\n
<\/p>
5. Set mobile icon size<\/h1>\n\n\n\n
In [Setting] \u2013 [Channel] \u2013 [Chat Plugin], find the chat plugin you want to edit, click \u201cEdit Plugin\u201d, and in \u201cPlugin Decoration\u201d, you can find \u201cMobile Icon Size\u201d, and choose the mobile icon size according to your needs.<\/p>\n\n\n\n
Usage Scenario: <\/strong>If you feel that the chat plugin icon on your mobile site is too large and blocking important information on the web page, you can go ahead and set the mobile icon size according to your needs.<\/p>\n\n\n\n
<\/p>","pure_content":"1. Automation Enhancement\n\n\n\n1.1 New Trigger [Visitor Retention]\n\n\n\nIn [Message Interaction] \u2013 [Automation], when creating automation process and selecting triggers, you can select [Visitor Retention] trigger. It will be triggered when the visitor fills in the email information in the pre-chat survey, offline deposit and promotion card.\n\n\n\nNote: Each visitor is triggered only once and the trigger is only applied to the chat plugin.\n\n\n\nUsage scenario: If you want to send emails or messages to visitors automatically when you collect their email information, immediately or regularly, you can use this trigger.\n\n\n\n1.2 New action [send email]\n\n\n\nIn [Message Interaction] \u2013 [Automation], when you create automation process and select action, you can choose [Send Email] action. Click [Send Email] action, enter the page of editing email message, fill in the email title, sender name and sender email, select the email template and fill in the email. After filling in the email, you can click \u201cPreview\u201d to see the email effect.\n\n\n\nUsage Scenario: With using this action, you can send emails to your visitors, such as sending welcome messages to newcomers, sending emails with store promotion information, etc. If you want to send an email to remind your visitor when he has not replied after timeout, you can also use this action.\n\n\n\n1.3 New template [get an email address and send email]\n\n\n\nIn [Chat] \u2013 [Automation] \u2013 [Recommended Templates] \u2013 [Problem Solving], you can select [Get an email address and send email] automation template. Click \u201cApply\u201d this template to enter the page of editing process. You need to edit the information of emails according to your business needs. After applying this template, visitors can automatically send emails after filling in their emails through pre-chat survey, offline leave information or promotion cards.\n\n\n\nNote: This automation template is only applied to the chat plugin.\n\n\n\nUsage Scenario: If you want to automatically send newcomer welcome message or product promotion email to your visitors when you collect their email information, you can directly apply this template.\n\n\n\n1.4 New condition [Designated Posts]\n\n\n\nAt [Message Interaction] \u2013 [Automation], when creating an automation process and selecting conditions, you can select the [Designated Posts] condition. Click the condition, go to the edit page, select the applicable posts, and you can select more posts under different Facebook homepages. If your homepage posts are not updated in the post list, you can click \u201cSync posts\u201d. After setting the condition, if it matches the post you selected, it will proceed to the next step. The condition can be used together with the [Facebook Comment Reply] action, which will greatly improve your efficiency in replying to posts!\n\n\n\nUsage scenarios: For different advertising postings of visitors to leave comments, you can automatically send targeted reply content and links to products.\n\n\n\n1.5 New [old visitor] trigger\n\n\n\nAt [Message Interaction] \u2013 [Automation], when creating an automation process and selecting a trigger, you can select the [Old Visitor] trigger and click this trigger to set the trigger limit. Old visitors refer to users who visit for the first time after 24 hours. After applying this trigger, when the visitor visits again after 24 hours, the subsequent actions or conditions will be triggered according to the trigger limit you have set.\n\n\n\nNote: This trigger is only applied to the chat plugin\n\n\n\nUsage Scenario: If visitors revisit your website after 24 hours, you can send targeted messages or emails, push discount codes\/promotional cards, etc. for these regular visitors.\n\n\n\n1.6 New [Delay] action\n\n\n\nAt [Message Interaction] \u2013 [Automation], when creating an automation process and selecting an action, you can select the [Delay] action. Click the action and fill in the delay information.\n\n\n\nNote: You have to add other actions after the [Delay] action to make it effective. This action supports all channels.\n\n\n\nUsage scenario: If you don\u2019t want to reply to your visitors immediately, you can use this delayed waiting action to reach your customers on a regular basis. While more anthropomorphic, it is also suitable for sending marketing messages to visitors who have been visiting the site for a certain period of time, waking up users, etc.\n\n\n\n1.7 New [send audio] content\n\n\n\nThe [Send Message] action now supports sending audio messages. In [Chat] \u2013 [Automation], when creating a new automation process, select the [Send Message] action and edit the message, you can upload audio and send a audio message.\n\n\n\nNote: Support mp3 format audio, size limited to 5M, audio length no more than 60 seconds. Support all channels, except Instagram.\n\n\n\nUsage Scenario: If a visitor visits for the first time and you want to automatically send a audio message to express your welcome, you can select the [Send Message] action to set up a voice message. Use voice messages to make your website more infectious.\n\n\n\n2. Translating Email\n\n\n\nAt [Chat] \u2013 [Inbox], you can translate all email messages or single email message contents.\n\n\n\nUsage scenario: When you are viewing users\u2019 email messages and need to use the translation function to assist you in understanding the email content, you can use this function to translate all emails or translate single email content.\n\n\n\n3. Ban Visitors\n\n\n\nIn [Message Interaction] \u2013 [Online Chat], you can click on the interface of chatting with users, and there is a \u201cAdd to Blacklist\u201d button at the bottom of the right side, click this button to add session tags and notes to end the session. After adding a user to the blacklist, the user can send messages, but the platform will not receive messages from this user and no new sessions will be generated. If you pull them out of the blacklist, they will be back to normal and will receive messages from them.\n\n\n\nIn [Customer Service Center] \u2013 [Session Management], you can find the user you have banned. Click on the user name to view the chat history with this user. At the bottom of the right side there is a \u201cRemove from Blacklist\u201d button, click on this button to remove the user from the blacklist, the platform will receive normal messages from this user. The platform will receive messages from this user normally. In addition, you can also blacklist users in the [Conversation] page.\n\n\n\nNote: This feature is now only available on the chat plugin.\n\n\n\nUsage scenario: You can use this feature if you want to hack malicious and harassing visitors.\n\n\n\n4. Importing WhatsApp users\n\n\n\nIn [Data Insights] \u2013 [Contacts], when importing contacts, now you can import WhatsApp numbers and tag these users automatically. After successful import, you can send bulk WhatsApp messages to reach your target groups.\n\n\n\nUsage Scenario: If you want to send bulk messages on Whatsapp, you can use this import WhatsApp users feature to send bulk marketing messages.\n\n\n\n5. Set mobile icon size\n\n\n\nIn [Setting] \u2013 [Channel] \u2013 [Chat Plugin], find the chat plugin you want to edit, click \u201cEdit Plugin\u201d, and in \u201cPlugin Decoration\u201d, you can find \u201cMobile Icon Size\u201d, and choose the mobile icon size according to your needs.\n\n\n\nUsage Scenario: If you feel that the chat plugin icon on your mobile site is too large and blocking important information on the web page, you can go ahead and set the mobile icon size according to your needs.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1679304065","update_time":"1679304557"},"pure_content":"1. Automation Enhancement\n\n\n\n1.1 New Trigger [Visitor Retention]\n\n\n\nIn [Message Interaction] \u2013 [Automation], when creating automation process and selecting triggers, you can select [Visitor Retention]"}],"content":{"icon":"","desc":"","content_id":"1082","add_time":"1679304061","update_time":"1679304061","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}

8. Automated labeling<\/h2>In the automation process action, add the \u201cAdd Guest Tag\u201d action.Use cases: Keywords that trigger automation can be used to automatically associate appropriate tags for visitors, and you can reply to and manage customers based on these tags.<\/p><\/p>

1. Automation Enhancement<\/h1>\n\n\n\n

8. Automated labeling<\/h2>
In the automation process action, add the \u201cAdd Guest Tag\u201d action.
Use cases: Keywords that trigger automation can be used to automatically associate appropriate tags for visitors, and you can reply to and manage customers based on these tags.<\/p>
$\"\"$ <\/p>