Product News – 2022.11.07

1. Add Facebook link to the conversation interface

In [Online Chat] – [Visitor Information Bar], add a link to the fb button. Users can click this button link to go to the Meta background.
Usage scenario: With this function, businesses can directly go to the Meta background to search for this user, so that businesses can operate in the Meta background, learn more about customers, and better respond to customer needs.

2. Import contact template optimization

In [Contact] – [Import], optimize the contact import template, and add fields such as WhatsApp account and label.
Usage scenario: By optimizing the WhatsApp contact import template, merchants can flexibly assign WhatsApp related account numbers to contacts when importing as needed, and add corresponding tags to improve the import efficiency.

3. Support hiding blocked WhatsApp numbers

In the [Settings] – [WhatsApp] platform number list filter, add a “status” filter, and filter the “valid”, “marked” and “in configuration” numbers by default, and filter and hide the banned WS numbers; Merchants can also filter the status according to their own needs.
Usage scenario: With this function, merchants can filter and hide banned WS numbers and quickly identify the currently available valid numbers.

4.The system background supports Thai language

Thai is added to the background language of the system, click to translate the page.
Usage scenario: With this function, businesses whose native language is Thai can reduce the trouble caused by language barriers when using the system.

5.Cloud api support application template

In [Message Broadcast] – [WS Message Template], it is now supported to use the cloud API account to apply for message template
Usage scenario: With this function, merchants can not only apply for message templates using platform numbers, but also through cloud API numbers, providing merchants with more types of business account choices.

6. WhatsApp Billing Details

In [Settings] – [WhatsApp] – [Platform No.], add a bill details button. Click this button to view Whatsapp consumption bill data.
Note: This function only supports viewing the bill data after October 29.
Usage scenario: With this function, merchants can understand the overall situation of WhatsApp consumption, daily details of WhatsApp consumption, and consumption details of a single WS number, so as to facilitate merchants’ subsequent management of WhatsApp recharge and consumption.

7. Statistics of channel fans

In the [Data Insight] module, add the “Channel Analysis” function. With this function, merchants can view the profile of subscriber data and daily growth trend of the Messenger channel, and subdivide the new fans on each public homepage, as well as the subscriber reception of customer service.
Note: Merchants can also quickly understand and master the data related to new and old powders by turning off/on the “Display repeated fans” switch.
Use scenario:

1. When placing Facebook homepage ads, merchants can view and track the fan intake and customer service reception of the public homepage in real time.
2. It is applicable to the promotion and cooperation between advertisers and traffic owners. When Party A’s customers hand over the Facebook public homepage to Party B for powder guiding, they can count the powder feeding data by day or hour to facilitate the two parties to check the drainage effect.

8. Add the “Company Name” field to the retention form

When creating/editing chat plug-ins, the Information Investigation Department adds the “Company Name” field.
Usage scenario: When the merchant is a B2B enterprise, this field can be used to help the merchant obtain the enterprise information of the opposite company, so that subsequent merchants can service it.

9. Message broadcast added processed/read

In the message broadcast details, the Processed/Read tab list is added. The Processed People tab list mainly counts the number of the number that initiated the request, including the records in the status of Sent, Delivered, Read, and Failed to Send; The number of people read tab lists the number of people read after the message is sent.
Use scenario: This function can help merchants quickly grasp the specific situation of message broadcasting and gain insight into the message broadcasting reach rate.