Product News -2022.11.28

1. Email import contact templates support filling in labels/notes

In Contacts-Import, when you use an email address to import contacts, the import template supports filling in the values of the label and comment fields.

Usage scenario: With this function, merchants can import tags and notes at the same time when importing contacts, which does not require additional operations, making it more convenient and faster.

2. Increase the number of sorting in the message filter bar

In the [Live Chat] message filter bar, the system will sort the accounts in the channel by the number of sessions. Channel accounts can be automatically sorted by the number of message sessions.

Usage scenarios: Using this function, merchants can quickly grasp the number of sessions of each account in each channel, and make the next step of the customer service reception task accordingly.

3. Online chat personal information column optimization

In the [Online Chat]-[Personal Information column], the Facebook channel added the homepage note display, and the WhatsApp channel added the number display.

Usage scenarios: With this feature, when there are many Facebook pages or WHatsApp numbers, merchants can quickly understand the channel entry path and consumption preferences of visitors, and better help merchants have chat conversations with visitors.

4. The chat session information bar supports displaying the session status

Add “Session Status” at the bottom of the online chat session information bar to automatically classify the conversation records of each agent, “Active Sessions” is a conversation that contains messages exchanged within the past 7 days, and more than 7 days are automatically classified as “Sleeping Sessions”.

Usage scenarios: Using this function, merchants can grasp the activity of visitor inquiries through session status, and understand the work status of team members and arrange customer service tasks for the next step.

5. Support WhatsApp number package sales service

Salesmartly now supports WhatsApp number pack sales, which allows users to purchase number packs if needed.
(1) WhatsApp number packages are available in two fee types – $8 and $10. In the $8 number package, each number merchant can initiate 50 sessions/24H, and 1 number package merchant can send up to 100 sessions/24H, and the user-initiated session is unlimited. In the $10 number package, each number merchant can initiate 250 sessions/24H, and 1 number package merchant can send up to 500 sessions/24H, and the user-initiated session is unlimited.
(2) Each purchase supports the purchase of up to 5 number packs.
(3) The self-service number buying function now only supports balance payment, if the balance is not enough, users can go to WhatsApp [recharge] to recharge.

Usage scenario: Using this function, merchants can self-purchase platform numbers without any operation, saving time and effort and helping merchants change WhatsApp marketing.

6. WS accounts support test sending messages

When the WS account is enabled, a new “Test Account” button is added in the operation bar, click this button, users can use this number to simulate a guest to send messages for testing, and the results of the simulation can be viewed in the [Live Chat] module.

Note: This function can only be used if the following conditions are met: (1) the account is successfully opened; (2) The number status is valid.

Usage scenario: With this feature, merchants can quickly test the validity of the number by simulating sending a message after adding a WS number.

7. Automation supports random branch triggering

Add a “random branch” conditioner to Automated Process – Condition. When different visitors enter and trigger, the system randomly executes the automated processes connected behind each process branch.

Usage scenarios: Using this function, merchants can achieve the purpose of dividing visitors, such as directing new visitors to different customer services, or sending different products to different visitors for exposure and drainage; In addition, this feature allows merchants to test and compare which responses are more efficient, and find the best way for merchants to have conversations with visitors.

8. WS template application supports adding headers and footers

In the [Message Broadcast] – [WS Message Template] add, you can now add headers and footers.

Usage scenarios: Through this function, merchants can add some additional information in the upcoming messages through page headers and footers, helping you better send messages and improve your message reach. For example, merchants can ask in the footer that the message sent will disturb customers, thereby reducing the frequency of user reports, thereby reducing the risk of WS number being blocked.

9. Automatically delete invalid contacts

The SS system now supports automatic deletion of invalid contacts, and invalid contacts must meet the following conditions:
(1) The source channel of the contact is the system plug-in;
(2) The conversation initiated by the contact is 30 days ago;
(3) the contact has not had another session for 30 days;
(4) The contact does not have an email address or mobile phone number
When the above conditions are met, the invalid contact will be automatically deleted.

Usage scenarios: Through this function, merchants can filter and filter contacts, such as using plug-ins to simulate sessions to generate virtual contacts, thereby helping merchants carry out further customer maintenance and management.