Product News-2022.12.27

1. Official account notification optimization

After the user’s account is bound to WeChat, when a new message arrives, the WeChat official account will prompt the user with the customer name of the current message, the name of the channel to consult, the nature of the session (whether it has been/has not been allocated), the source of the message, and the time of the message consultation.

Use scenario: After this function is optimized, businesses can clearly grasp the basic information of visitors before the conversation, so as to better guide businesses to respond and improve the response efficiency.

Note: The use of this function must be bound to the WeChat official account, if you are not bound to the WeChat official account, you can go to [Avatar]-[Account Information]-[WeChat Binding] to bind, after binding, the user can accept the new message notification.

2. Email supports automatic reply

In Automation – Create/Edit Process, email automation supports keyword triggering; In addition, the sending channel can also support the selection of Email channel and other channels.

① Select Email channel: for visitors to the Email channel, if the email user under the authorized email account triggers the automation, the email will be sent with the account

② Select other channels as the original sending logic: visitors who have email in other channels, such as chat plug-ins, can be sent by email and sent by the system.

Usage scenario: When a merchant processes some common content emails, it can be triggered by keywords to quickly reply to the emails.

3. WhatsApp supports greetings with page links

In [Channel Integration] – [Chat Plug in] – [Create/Edit Plug in] – [Integration Portal Configuration], the “Send Page Link” switch is added in WhatsApp integration. After it is enabled, visitors can be guided to send the current browsing page link when chatting through WhatsApp channel.

Use scenario: With this function, merchants can master the visitor’s browsing trajectory, better understand the customer’s intentions, facilitate transactions, and improve the conversion rate.

4. Cloud API supports automatic configuration of webhooks

In [Channel Integration] – [WhatsApp] – [Cloud API] – [Application Configuration], SalesSmartly now supports automatic configuration of webhooks. The merchants only need to fill in “Appid”, “Secret”, “Token”, “Bind BM ID” and other information in the system background to automatically configure webhooks. When the access is successful, Salesmart will automatically pull the first 50 waba numbers. If the number exceeds 50, it will not be automatically pulled. You must manually click the Synchronize Number button. After the synchronization is successful, it can be used normally.

Usage scenario: With this function, businesses do not need to manually pull webhooks, which is more convenient. After the automatic configuration of webhook is successful, the merchant clicks to enable the corresponding number, and then selects the corresponding cloud api number to import contacts, broadcast messages, and chat.

5. WhatsApp template optimization

In [Mass Delivery Plan] – [Mass Message Delivery] – [WS Template Application], SalesSmartly removes the template sample input box and adds the preview function. When you enter the corresponding template content in the left content input box, the right preview will synchronously display the template sending effect.

Usage scenario: With this function, merchants can preview the sending effect of templates when applying templates. The interface is more intuitive and the operation is more convenient.

6. Support the removal of single FAQ

Add “Enabled Status” in the [Automation] – [Knowledge Base] – FAQ list. You can enable or disable a FAQ by yourself. After disabling, this FAQ will be removed from the shelf and can no longer be used.

Usage scenario: With this function, businesses can use a single FAQ on the shelf or modify or change it off the shelf without affecting the normal use of other FAQs, helping businesses better manage their knowledge base.

7. Support the display of session ID

In [Online Chat] – [Personal Information Bar], add a new session ID, which can be used for filtering in the session management.

Usage scenario: When the same contact exists but different session records exist, using this ID, businesses can quickly distinguish different session records, so as to better screen, view and inspect sessions.

8. Facebook homepage optimization

（1）Authorized fb link supports the configuration of automatic channel activation

In [Channel Integration] – [Messenger&Comments] – [Facebook Home Page] – [Authorized FB Account], users can click [Copy Authorization Link] and select the channel automatically opened after authorization.

Usage scenario: With this function, merchants can directly authorize the FB account in any browser that has not logged in to SalesSmartly, and they can also automatically open Messenger chat or post comment permissions after selecting authorization, which is more convenient.

(2) SaleSmarly supports pull home page api

SaleSmarly now supports the pull home page api. Users who need it can go to [Channel Integration] – [Messenger&Comments] – [Facebook Home Page] – [Authorized FB Account] to get it.

Usage scenario: With this function, businesses can access the Api of the home page and obtain the list data of your authorized FB public home page, facilitating the data connection between the business self built system and SalesSmartly.

（3）The Facebook homepage has added “Set Welcome Message” and “Batch Set Welcome Message” functions.

In [Channel Integration] – [Messenger&Comments] – [FB Home Page], “Set Welcome Message” and “Batch Set Welcome Message” functions are added. You can directly set welcome message for the home page in Facebook Home Page Management.

Usage scenario: With this function, businesses can customize different or the same welcome message for each home page to provide a better consultation experience and shorten the communication distance with visitors.