Product News – 2022.10.12

1. Docking the WhatsApp Cloud API

In Settings – WhatsApp, the Cloud API Number tab is now added, which allows users to add WS numbers and use them to initiate conversations or broadcast messages.

Usage scenarios: With this feature, merchants can open Cloud API permissions through WhatsApp official channels to obtain relevant account numbers, without having to obtain them through third-party channels, such as Twilio.

2. WhatsApp application template optimization

In the [Message Broadcast] – [WS Message Template], when you apply for the WhatsApp template, the system will appear in a pop-up box showing the accounts that have submitted successfully and failed to submit, as well as the precautions for applying for the template.

Use scenario: Using this function, merchants can timely understand the specific circumstances of the success and failure of the message template submission, so that the merchant can conduct the next step of screening the account reasons for the failed submission.

3. WhatsApp modifies account information

In the [Settings] – [WhatsApp] section, account information modification of WhatsApp accounts is now supported.

Use scenario: Using this function, merchants can modify the Avatar of WhatsApp accounts, and then when the message is sent in groups, the account will appear more formal and anthropomorphic, and improve the open rate of message broadcasting.

4. WhatsApp account status display optimization

In the [Settings] – [WhatsApp] section, the status of tags and bans is now supported for displaying the account and the status is updated every hour.

Use scenario: Through this function, the merchant can grasp the account status information in time, when the account is displayed and marked, the merchant does not send a group message according to the prompt, reducing the probability of the account being blocked; When the account is banned, the merchant can change the account in time for group messaging.

5. WhatsApp supports self-service number rental

Salesmartly now supports WhatsApp number rental service, if users need, they can contact customer service for consultation.

Note: Due to business adjustment, the number does not support bulk purchase, only supports bulk subscription (one number $10, more than 10 must be subscribed each time), the number belongs to the independent BM, please add WeChat consultation for details.

Use scenario: Using this function, merchants can self-open WhatsApp platform numbers without customer service, and can select the corresponding country code, which is convenient and fast, and improves access efficiency.

6. Message broadcast supports timed sending

In [Message Broadcasting] – [Create Broadcast Plan], a new sending time function has been added, and timed sending is now supported.

Use cases: With this feature, merchants can send messages to customers on special holidays or according to their own needs to improve marketing reach.

7. Automatic allocation optimization

In the [Settings] – [Live Chat], a new “Assign by customer service order” option has been added.

Use scenario: Using this function, merchants can assign sessions to them in the order of customer service agents, and customer service that is offline or exceeds the reception limit will not be automatically assigned, helping merchants to reasonably arrange customer service tasks and workload.

8. Facebook reply supports FAQ function

In [Online Chat], FB post comments now support FAQ replies.
Usage scenario: With this function, merchants can apply the existing scripts at the FB post comments to quickly reply to visitors’ comments and improve the response efficiency of members.

9. Unassigned sessions support viewing before accessing

In the [Settings] – [Live Chat], add a new view “unassigned session” switch button, after the button is enabled, support unassigned sessions to view and then access, members click the access session and then automatically jump to the assigned list; This feature is also supported on mobile.

Usage scenarios: Using this function, members can first view the content of unassigned sessions, and then decide whether to reply according to the specific situation, such as when encountering spam information, they can choose not to access the session to improve customer service efficiency.

10. Sending picture templates supports replacing pictures

① When the picture message template is selected in [Message Broadcast] – [Create Broadcast Plan], the picture can be replaced.
② At [Online Chat], when the conversation has not been answered for more than 24 hours and the user selects the picture message template, the user can replace the picture.
Usage scenario: With this function, merchants can change pictures as required in the selected picture message template, and can send new picture message templates based on the previous ones without any other operations, thus improving the operation efficiency.