Product News – 2023.02.06

Support for setting Google Translate API Key

Add translation settings in [Basic Settings]-[Chat Settings], and customers can access Google Translate by themselves.123789
If you need to configure Google API Key, please refer to the following help link to configure it: https://help.salesmartly.com/?p=1791456
Usage scenario: If you already have Google Cloud Translation API, you can access it in the translation settings. After access, the system will no longer deduct the number of translated characters.

Automated node data statistics

Add a “Data” button in the [Automation] – [Operation] section, click this button to enter the process data statistics page, which will count the number of triggers and the number of triggers for each process node.
Usage scenario: With this feature, you can understand the proportion of traffic to each automated process node and the visitor completion degree of the process, helping you acquire visitors

Mobile chat plugins support full screen

[Channel Integration]-[Create/Edit Chat Plug-in]-[Plug-in Decoration], add mobile terminal chat window display, support mobile terminal plug-in chat window full or not full screen.
Usage scenario: When the mobile chat window is not full, reduce the sense of page jumping of visitors; When it is full, the visitor consultation is more immersive, the service experience is better, and you can choose whether the mobile chat window expands or not to cover the mobile phone screen according to your needs.

SaleSmartly supports access to YCloud

In [Channel Integration] – [WhatsApp] – [Add Business API Number], add “YCloud” commercial API agent channel, the access process of the new agent YCloud is simpler than Twilio, users only need to fill in the YCloud API Key, the system will automatically synchronize the WABA/number you added on the YCloud platform, and you can process WhatsApp chat messages and message broadcasting after synchronization.

Usage scenario: When you create a business API number, you can choose the desired agent according to your preferences; By connecting to the agent YCloud, your authorization steps are simplified.

Telegram channels support group chats/channels

The SaleSmartly backend now supports Telegram channels for group chats or channel broadcasts. Simply add your Telegram bot to the corresponding groups and channels and make it an administrator.

Usage scenarios: When you integrate telegram in SaleSmartly, you can receive/send group and channel messages through Telegram bots in the background, which is convenient for managing your groups and channels, and better interacting and marketing with customers.

Bulk mailing supports authorized mailboxes

In the [Customer List] – [Mass Email], the “Direct Mass Mail” function has been added, through this function, users can use the authorized email account to send mass mail, and the sending target must be the contact person corresponding to the email account.

Note: If the contact does not have an email account, re-import the email account in [Contact Import].

Usage scenarios: With this feature, when you use an authorized email account for mass email marketing, you can reduce the chance of marketing emails entering the trash bin and increase the marketing reach rate.

The chat plugin sidebar supports modifying copywriting

In [Channel Integration]-[Chat Plugin]-[Plug-in Decoration], the “Edit Sidebar Copywriting” function has been added.

Usage scenario: With this feature, you can customize and edit the chat plug-in sidebar copy according to your needs.

Automate the action of sending invitations

In Automation – New / Edit Automation Process – Actions, add the Invite Evaluation action. (Note: This feature currently only supports chat plugins.) ）

Usage scenario: If you create the “End Session Auto Review” process, when the session ends, the system automatically sends “Invitation Review” to your customers without manually clicking “Invite Review”, which is more convenient and faster.

Automation supports triggering multiple web pages

In [Automation]-[Create/Edit Automation Process]-[Trigger]-[Visit Specific Page], you can enter multiple URLs and set fuzzy match or exact match. When a customer visits, the current automated process is triggered.

Use case: When there are multiple website pages, you can add them to the same trigger without having to create a new automated process.

Mobile supports single message reply

When replying to a message using mobile, long press the guest message to make a message reference.

Usage scenario: With this function, you can quote a message from a visitor on the mobile terminal and make a targeted reply, improving the communication efficiency of both parties.